I am rejecting this response because of the following:In his first paragraph, Mr [redacted] makes it sound as if the entire problem was a misunderstanding about the cleaning solution He intentionally avoids the other problems completely Yes, I didn't see the technician put the cleaning solution in the brine tank because I was in a different part of the house He should have told me that he had put the solution in the brine tank so I was aware of that fact After he left the house, I had no reason to think that he had put the cleaning solution in the brink tank because he didn't tell me he had This is a matter of poor communication on the technician's part Nowhere in Mr***'s response does he reference the problem that the reverse osmosis collection tank was not collecting filtered water This was the main problem I wanted fixed, but he doesn't even mention it In fact, when the technician returned to my home, he didn't even know that there was a collection tank problem Here again, The Water Doctor personnel have failed to communicate - this time with each other When the technician returned, I informed him of this problem, and he fixed it"There were no additional charges to Mr [redacted] for second trip to his home to appease him." This is a blatantly ridiculous statement The return trip was to correct problems which were under warranty Therefore, there would not be an additional service charge period Mr [redacted] is now not communicating accurately with the Revdex.com because he had conveniently misrepresented the factsI never said I was a scientist! I have no idea where Mr [redacted] got that impression I did say I have a doctorate but I didn't indicate what field my doctorate is in As a matter of fact, I have a Doctor of Education Degree from the University of Southern California What I did say to Mr***, when he harangued me about replacing specific filters in my water system by talking on and on about microns and other technical details, was that I am an educated man and understand the advisability of replacing water filters, but that I didn't appreciate him haranguing me with a hard sell approach Mr [redacted] apparently didn't understand the content of our conversation because I definitely didn't say I was a scientist In his response, Mr [redacted] has left out the main area of concern regarding this entire situation His original text message to me after I phoned him five or six times was written so poorly that I interpreted it to mean that he could not send out a technician for at least a month to forty days When I tried many times to have a verbal discussion with him about this, he never returned my phone calls So, here we go again with a blatant example of lack of communication In this instance, he didn't communicate clearly in English via his text message and then made the situation worse by refusing to speak to me personally over the phone I was never condescending over the phone Mr [redacted] would do well to look up the definition of condescend to understand what the word really means I was most assuredly assertive and angry however, and my tone of voice certainly communicated those feelings And by the way, even if I had been condescending, a savvy businessman would have made a phone call anyway Speaking directly with the customer often clarifies misunderstandings Mr***'s records are apparently not accurate He indicates in his response that "We service this customer for years without an issue, and now this?" Those are his words See what I mean about the English! Besides the English problem, he is absolutely wrong I've had problems with his company a couple of times He is quick to state that he has time stamped evidence of this current problem, so I would like him to know that I have copies of the letters I've mailed him in the past, trying to get him to talk to me about issues with his service I had to write letters because, interestingly enough, Mr [redacted] refused back then to speak to me over the phone There is an interesting business anomaly evident here isn't there Could it possibly be a serious inability to communicate effectively? Yes, I surely did ask for a senior citizen discount and a preferred customer rate Why not? My goal is to obtain services from everyone and anyone as inexpensively as possible You would be surprised at how often I get discounts and reduced prices simply because I ask for them So, here's the decision I've come to regarding this matter I don't want to be associated with The Water Doctor ever again! I want Mr [redacted] to know that I will never do business with him again! I don't want to be contacted by Mr [redacted] ever again! My water softener and reverse osmosis services will be sought with other companies I want Mr [redacted] to know that I would be most happy to tutor him in English communication skills at $a hour That's just about the right amount for a person holding a Doctorate in Education from the University of Southern California and who has a Bachelor of Arts Degree in English from the University of San Francisco
This is our response to a complaint filed by one of our customers, that we are responding toI have attached this email we received after we left his home on the day of serviceThe items he is referring to were handled in a timely manner by our service techMr [redacted] did NOT follow our tech out to the location of the whole house system that we DID put a factory cleaning solution into the applianceand started the 2+hour cleaning of the appliance, which is done automatically by the appliance once it is initiatedI sent the technician back to double check all the work and that the customer was satisfiedTo our knowledge , customer had no problems, after our second trip outThere were no additional charges to Mr [redacted] for second trip to his home to appease him I did not want to talk with him over the phone as he was very condescending towards me during our conversation to schedule his initial appointmentHe emphatically stated that he was a Drand a scientist and didn't need any information on ever changing source water quality and how that may affect the performance of his water treatment appliances and their ability to provide the same quality of water as in September 2002, when he had the system installedTherefore, I felt it better to communicate via text and email with this clientAlso during our initial conversation, he proceeded to tell me how he is on a fixed income, a senior citizen, and wanted a "preferred customer" discount and a permanent discount for future product purchases, or we could take the system outWe service this customer for years without an issue, and now this? We are very confused by this customer's actions over this issueAs far as we knew, all services were rendered in a timely manner for this customerIf he continued to have issues, it was never brought to our attentionI have all communication via text or email date and time stamped, should you request it We hope this clarifies any misunderstandings this erroneous complaint has created with any present and future customers that may come upon thisFYI, we provide these services to several thousand people within a miile radius of Sacramento for the last years, so we must be doing something right.Best Regards, [redacted] ***
I am rejecting this response because of the following:1. In his first paragraph, Mr. [redacted] makes it sound as if the entire problem was a misunderstanding about the cleaning solution. He intentionally avoids the other problems completely. Yes, I didn't see the technician put the cleaning solution in the brine tank because I was in a different part of the house. He should have told me that he had put the solution in the brine tank so I was aware of that fact. After he left the house, I had no reason to think that he had put the cleaning solution in the brink tank because he didn't tell me he had. This is a matter of poor communication on the technician's part. 2. Nowhere in Mr. [redacted]'s response does he reference the problem that the reverse osmosis collection tank was not collecting filtered water. This was the main problem I wanted fixed, but he doesn't even mention it. In fact, when the technician returned to my home, he didn't even know that there was a collection tank problem. Here again, The Water Doctor personnel have failed to communicate - this time with each other. When the technician returned, I informed him of this problem, and he fixed it.3. "There were no additional charges to Mr. [redacted] for second trip to his home to appease him." This is a blatantly ridiculous statement. The return trip was to correct problems which were under warranty. Therefore, there would not be an additional service charge period. Mr. [redacted] is now not communicating accurately with the Revdex.com because he had conveniently misrepresented the facts.4. I never said I was a scientist! I have no idea where Mr. [redacted] got that impression. I did say I have a doctorate but I didn't indicate what field my doctorate is in. As a matter of fact, I have a Doctor of Education Degree from the University of Southern California. What I did say to Mr. [redacted], when he harangued me about replacing specific filters in my water system by talking on and on about microns and other technical details, was that I am an educated man and understand the advisability of replacing water filters, but that I didn't appreciate him haranguing me with a hard sell approach. Mr. [redacted] apparently didn't understand the content of our conversation because I definitely didn't say I was a scientist. 5. In his response, Mr. [redacted] has left out the main area of concern regarding this entire situation. His original text message to me after I phoned him five or six times was written so poorly that I interpreted it to mean that he could not send out a technician for at least a month to forty days. When I tried many times to have a verbal discussion with him about this, he never returned my phone calls. So, here we go again with a blatant example of lack of communication. In this instance, he didn't communicate clearly in English via his text message and then made the situation worse by refusing to speak to me personally over the phone. I was never condescending over the phone. Mr. [redacted] would do well to look up the definition of condescend to understand what the word really means. I was most assuredly assertive and angry however, and my tone of voice certainly communicated those feelings. And by the way, even if I had been condescending, a savvy businessman would have made a phone call anyway. Speaking directly with the customer often clarifies misunderstandings. 6. Mr. [redacted]'s records are apparently not accurate. He indicates in his response that "We service this customer for 14 years without an issue, and now this?" Those are his words. See what I mean about the English! Besides the English problem, he is absolutely wrong. I've had problems with his company a couple of times. He is quick to state that he has time stamped evidence of this current problem, so I would like him to know that I have copies of the letters I've mailed him in the past, trying to get him to talk to me about issues with his service. I had to write letters because, interestingly enough, Mr. [redacted] refused back then to speak to me over the phone. There is an interesting business anomaly evident here isn't there. Could it possibly be a serious inability to communicate effectively? 7. Yes, I surely did ask for a senior citizen discount and a preferred customer rate. Why not? My goal is to obtain services from everyone and anyone as inexpensively as possible. You would be surprised at how often I get discounts and reduced prices simply because I ask for them. So, here's the decision I've come to regarding this matter. I don't want to be associated with The Water Doctor ever again! I want Mr. [redacted] to know that I will never do business with him again! I don't want to be contacted by Mr. [redacted] ever again! My water softener and reverse osmosis services will be sought with other companies. I want Mr. [redacted] to know that I would be most happy to tutor him in English communication skills at $200 a hour. That's just about the right amount for a person holding a Doctorate in Education from the University of Southern California and who has a Bachelor of Arts Degree in English from the University of San Francisco.
This is our response to a complaint filed by one of our customers, that we are responding to. I have attached this email we received after we left his home on the day of service. The 2 items he is referring to were handled in a timely manner by our service tech. Mr. [redacted] did NOT follow...
our tech out to the location of the whole house system that we DID put a factory cleaning solution into the applianceand started the 2+hour cleaning of the appliance, which is done automatically by the appliance once it is initiated. I sent the technician back to double check all the work and that the customer was satisfied. To our knowledge , customer had no problems, after our second trip out. There were no additional charges to Mr. [redacted] for second trip to his home to appease him. I did not want to talk with him over the phone as he was very condescending towards me during our conversation to schedule his initial appointment. He emphatically stated that he was a Dr. and a scientist and didn't need any information on ever changing source water quality and how that may affect the performance of his water treatment appliances and their ability to provide the same quality of water as in September 2002, when he had the system installed. Therefore, I felt it better to communicate via text and email with this client. Also during our initial conversation, he proceeded to tell me how he is on a fixed income, a senior citizen, and wanted a "preferred customer" discount and a permanent discount for future product purchases, or we could take the system out. We service this customer for 14 years without an issue, and now this? We are very confused by this customer's actions over this issue. As far as we knew, all services were rendered in a timely manner for this customer. If he continued to have issues, it was never brought to our attention. I have all communication via text or email date and time stamped, should you request it. We hope this clarifies any misunderstandings this erroneous complaint has created with any present and future customers that may come upon this. FYI, we provide these services to several thousand people within a 90 miile radius of Sacramento for the last 30 years, so we must be doing something right.Best Regards,[redacted]
I am rejecting this response because of the following:In his first paragraph, Mr [redacted] makes it sound as if the entire problem was a misunderstanding about the cleaning solution He intentionally avoids the other problems completely Yes, I didn't see the technician put the cleaning solution in the brine tank because I was in a different part of the house He should have told me that he had put the solution in the brine tank so I was aware of that fact After he left the house, I had no reason to think that he had put the cleaning solution in the brink tank because he didn't tell me he had This is a matter of poor communication on the technician's part Nowhere in Mr***'s response does he reference the problem that the reverse osmosis collection tank was not collecting filtered water This was the main problem I wanted fixed, but he doesn't even mention it In fact, when the technician returned to my home, he didn't even know that there was a collection tank problem Here again, The Water Doctor personnel have failed to communicate - this time with each other When the technician returned, I informed him of this problem, and he fixed it"There were no additional charges to Mr [redacted] for second trip to his home to appease him." This is a blatantly ridiculous statement The return trip was to correct problems which were under warranty Therefore, there would not be an additional service charge period Mr [redacted] is now not communicating accurately with the Revdex.com because he had conveniently misrepresented the factsI never said I was a scientist! I have no idea where Mr [redacted] got that impression I did say I have a doctorate but I didn't indicate what field my doctorate is in As a matter of fact, I have a Doctor of Education Degree from the University of Southern California What I did say to Mr***, when he harangued me about replacing specific filters in my water system by talking on and on about microns and other technical details, was that I am an educated man and understand the advisability of replacing water filters, but that I didn't appreciate him haranguing me with a hard sell approach Mr [redacted] apparently didn't understand the content of our conversation because I definitely didn't say I was a scientist In his response, Mr [redacted] has left out the main area of concern regarding this entire situation His original text message to me after I phoned him five or six times was written so poorly that I interpreted it to mean that he could not send out a technician for at least a month to forty days When I tried many times to have a verbal discussion with him about this, he never returned my phone calls So, here we go again with a blatant example of lack of communication In this instance, he didn't communicate clearly in English via his text message and then made the situation worse by refusing to speak to me personally over the phone I was never condescending over the phone Mr [redacted] would do well to look up the definition of condescend to understand what the word really means I was most assuredly assertive and angry however, and my tone of voice certainly communicated those feelings And by the way, even if I had been condescending, a savvy businessman would have made a phone call anyway Speaking directly with the customer often clarifies misunderstandings Mr***'s records are apparently not accurate He indicates in his response that "We service this customer for years without an issue, and now this?" Those are his words See what I mean about the English! Besides the English problem, he is absolutely wrong I've had problems with his company a couple of times He is quick to state that he has time stamped evidence of this current problem, so I would like him to know that I have copies of the letters I've mailed him in the past, trying to get him to talk to me about issues with his service I had to write letters because, interestingly enough, Mr [redacted] refused back then to speak to me over the phone There is an interesting business anomaly evident here isn't there Could it possibly be a serious inability to communicate effectively? Yes, I surely did ask for a senior citizen discount and a preferred customer rate Why not? My goal is to obtain services from everyone and anyone as inexpensively as possible You would be surprised at how often I get discounts and reduced prices simply because I ask for them So, here's the decision I've come to regarding this matter I don't want to be associated with The Water Doctor ever again! I want Mr [redacted] to know that I will never do business with him again! I don't want to be contacted by Mr [redacted] ever again! My water softener and reverse osmosis services will be sought with other companies I want Mr [redacted] to know that I would be most happy to tutor him in English communication skills at $a hour That's just about the right amount for a person holding a Doctorate in Education from the University of Southern California and who has a Bachelor of Arts Degree in English from the University of San Francisco
This is our response to a complaint filed by one of our customers, that we are responding toI have attached this email we received after we left his home on the day of serviceThe items he is referring to were handled in a timely manner by our service techMr [redacted] did NOT follow our tech out to the location of the whole house system that we DID put a factory cleaning solution into the applianceand started the 2+hour cleaning of the appliance, which is done automatically by the appliance once it is initiatedI sent the technician back to double check all the work and that the customer was satisfiedTo our knowledge , customer had no problems, after our second trip outThere were no additional charges to Mr [redacted] for second trip to his home to appease him I did not want to talk with him over the phone as he was very condescending towards me during our conversation to schedule his initial appointmentHe emphatically stated that he was a Drand a scientist and didn't need any information on ever changing source water quality and how that may affect the performance of his water treatment appliances and their ability to provide the same quality of water as in September 2002, when he had the system installedTherefore, I felt it better to communicate via text and email with this clientAlso during our initial conversation, he proceeded to tell me how he is on a fixed income, a senior citizen, and wanted a "preferred customer" discount and a permanent discount for future product purchases, or we could take the system outWe service this customer for years without an issue, and now this? We are very confused by this customer's actions over this issueAs far as we knew, all services were rendered in a timely manner for this customerIf he continued to have issues, it was never brought to our attentionI have all communication via text or email date and time stamped, should you request it We hope this clarifies any misunderstandings this erroneous complaint has created with any present and future customers that may come upon thisFYI, we provide these services to several thousand people within a miile radius of Sacramento for the last years, so we must be doing something right.Best Regards, [redacted] ***
I am rejecting this response because of the following:1. In his first paragraph, Mr. [redacted] makes it sound as if the entire problem was a misunderstanding about the cleaning solution. He intentionally avoids the other problems completely. Yes, I didn't see the technician put the cleaning solution in the brine tank because I was in a different part of the house. He should have told me that he had put the solution in the brine tank so I was aware of that fact. After he left the house, I had no reason to think that he had put the cleaning solution in the brink tank because he didn't tell me he had. This is a matter of poor communication on the technician's part. 2. Nowhere in Mr. [redacted]'s response does he reference the problem that the reverse osmosis collection tank was not collecting filtered water. This was the main problem I wanted fixed, but he doesn't even mention it. In fact, when the technician returned to my home, he didn't even know that there was a collection tank problem. Here again, The Water Doctor personnel have failed to communicate - this time with each other. When the technician returned, I informed him of this problem, and he fixed it.3. "There were no additional charges to Mr. [redacted] for second trip to his home to appease him." This is a blatantly ridiculous statement. The return trip was to correct problems which were under warranty. Therefore, there would not be an additional service charge period. Mr. [redacted] is now not communicating accurately with the Revdex.com because he had conveniently misrepresented the facts.4. I never said I was a scientist! I have no idea where Mr. [redacted] got that impression. I did say I have a doctorate but I didn't indicate what field my doctorate is in. As a matter of fact, I have a Doctor of Education Degree from the University of Southern California. What I did say to Mr. [redacted], when he harangued me about replacing specific filters in my water system by talking on and on about microns and other technical details, was that I am an educated man and understand the advisability of replacing water filters, but that I didn't appreciate him haranguing me with a hard sell approach. Mr. [redacted] apparently didn't understand the content of our conversation because I definitely didn't say I was a scientist. 5. In his response, Mr. [redacted] has left out the main area of concern regarding this entire situation. His original text message to me after I phoned him five or six times was written so poorly that I interpreted it to mean that he could not send out a technician for at least a month to forty days. When I tried many times to have a verbal discussion with him about this, he never returned my phone calls. So, here we go again with a blatant example of lack of communication. In this instance, he didn't communicate clearly in English via his text message and then made the situation worse by refusing to speak to me personally over the phone. I was never condescending over the phone. Mr. [redacted] would do well to look up the definition of condescend to understand what the word really means. I was most assuredly assertive and angry however, and my tone of voice certainly communicated those feelings. And by the way, even if I had been condescending, a savvy businessman would have made a phone call anyway. Speaking directly with the customer often clarifies misunderstandings. 6. Mr. [redacted]'s records are apparently not accurate. He indicates in his response that "We service this customer for 14 years without an issue, and now this?" Those are his words. See what I mean about the English! Besides the English problem, he is absolutely wrong. I've had problems with his company a couple of times. He is quick to state that he has time stamped evidence of this current problem, so I would like him to know that I have copies of the letters I've mailed him in the past, trying to get him to talk to me about issues with his service. I had to write letters because, interestingly enough, Mr. [redacted] refused back then to speak to me over the phone. There is an interesting business anomaly evident here isn't there. Could it possibly be a serious inability to communicate effectively? 7. Yes, I surely did ask for a senior citizen discount and a preferred customer rate. Why not? My goal is to obtain services from everyone and anyone as inexpensively as possible. You would be surprised at how often I get discounts and reduced prices simply because I ask for them. So, here's the decision I've come to regarding this matter. I don't want to be associated with The Water Doctor ever again! I want Mr. [redacted] to know that I will never do business with him again! I don't want to be contacted by Mr. [redacted] ever again! My water softener and reverse osmosis services will be sought with other companies. I want Mr. [redacted] to know that I would be most happy to tutor him in English communication skills at $200 a hour. That's just about the right amount for a person holding a Doctorate in Education from the University of Southern California and who has a Bachelor of Arts Degree in English from the University of San Francisco.
This is our response to a complaint filed by one of our customers, that we are responding to. I have attached this email we received after we left his home on the day of service. The 2 items he is referring to were handled in a timely manner by our service tech. Mr. [redacted] did NOT follow...
our tech out to the location of the whole house system that we DID put a factory cleaning solution into the applianceand started the 2+hour cleaning of the appliance, which is done automatically by the appliance once it is initiated. I sent the technician back to double check all the work and that the customer was satisfied. To our knowledge , customer had no problems, after our second trip out. There were no additional charges to Mr. [redacted] for second trip to his home to appease him. I did not want to talk with him over the phone as he was very condescending towards me during our conversation to schedule his initial appointment. He emphatically stated that he was a Dr. and a scientist and didn't need any information on ever changing source water quality and how that may affect the performance of his water treatment appliances and their ability to provide the same quality of water as in September 2002, when he had the system installed. Therefore, I felt it better to communicate via text and email with this client. Also during our initial conversation, he proceeded to tell me how he is on a fixed income, a senior citizen, and wanted a "preferred customer" discount and a permanent discount for future product purchases, or we could take the system out. We service this customer for 14 years without an issue, and now this? We are very confused by this customer's actions over this issue. As far as we knew, all services were rendered in a timely manner for this customer. If he continued to have issues, it was never brought to our attention. I have all communication via text or email date and time stamped, should you request it. We hope this clarifies any misunderstandings this erroneous complaint has created with any present and future customers that may come upon this. FYI, we provide these services to several thousand people within a 90 miile radius of Sacramento for the last 30 years, so we must be doing something right.Best Regards,[redacted]