The Waterford at Fort Worth

Thank you for sending this, we were aware of the complaint.  They have been told that the delay was due to the surgery of our business manager that kept her out of service for 3 weeks.  We do not process refunds at this location but only pass the paperwork up the line, for the property...

accountant to handle—it is out of our hands.  This person has complained to them as well.  The company is doing its best considering the temporary loss of an important team member due to a serious health condition which this account does not seem to understand—we are also taking care of over 150 people that actually still live here; thanks again,[redacted], ED