The Waterford at Portage Trail

Initial Business Response / [redacted] (1000, 9, 2015/12/15) */ As of November 13th, The Waterford at Portage Trail has been operating under new ownership and managementMs [redacted] moved out prior to the takeover and her deposit resides with the former management companyWith regard to her refund we advise she contact SMP Management and the previous manager at [redacted] We are unable to provide any further remedy Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I attached the response I received belowI should be getting my full deposit backIt's also been mothsI came into the office and wrote my address down for themi also called them on the phone and gave them my addressthis to me seems purposefulI am beyond upsetI received this response December 16th, its already been daysI wonder how much longer this will drag on

Initial Business Response /* (1000, 9, 2015/12/15) */
As of November 13th, 2015 The Waterford at Portage Trail has been operating under new ownership and management. Ms. [redacted] moved out prior to the takeover and her deposit resides with the former management company. With regard to her refund we...

advise she contact SMP Management and the previous manager at [redacted]. We are unable to provide any further remedy.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attached the response I received below. I should be getting my full deposit back. It's also been 6 moths. I came into the office and wrote my address down for them. I also called them on the phone and gave them my address. this to me seems purposeful. I am beyond upset. I received this response December 16th, its already been 14 days. I wonder how much longer this will drag on.