This email is regarding the complaint to the Revdex.com from [redacted] ***The Complaint ID: [redacted] ) has been assigned to this issue [redacted] sent us an email with a doctor's note in it stating that she could no longer continue with her training program because of medical reasonsWe notified her that the medical cancellation policy on her agreement states that she can medically cancel her agreement with a note from her doctor for a $cancellation fee and that she needs to sign a cancellation form for our records [redacted] thought that since we told her that her doctor's note was a legitimate reason to cancel, that her agreement would be cancelled right awayShe never came in and paid the $cancellation fee or signed a cancellation form so we never cancelled her agreementHer next two payments on 8/10/and 9/10/tried to draft out because of this but were not able to be collected so they went delinquentWhen her 10/10/payment was drafted out of her account [redacted] called in and wanted things sorted outTravis told her that he would have me, Seth E [redacted] his District Manager, reach out to herI further familiarized myself with the situation and reached out to her minutes laterThere was no answer so I left a voicemail for herI reached out to her again later that day and explained to her that the reason why her agreement wasn't cancelled was because she never came in and paid the cancellation fee or signed the cancel formI also explained to her that the $that she was requesting to be refunded from her 8/10'/and 9/10/payment were never collected and were actually past dueI suggested to [redacted] that when her 10/10/payment of $was collected I would apply that as her medical cancel fee and we would cancel her personal training agreement at that timeI would also cancel her $past due from her 8/10/and 9/10/draftsI also told her that I had already went ahead and cancelled her membership agreement with no penalty and forgave the past due amount on that agreement as well [redacted] agreed that this was fairI sent her a confirmation email that her membership was cancelledThe next day when her payment went through I cancelled her personal training agreement as wellI reached out to her via phone and left her a message that this was done and also sent her a confirmation email that her personal training agreement had been cancelledI feel that this issue is resolved to both [redacted] and I's satisfactionIf there is any further issue or concern I urge both the Revdex.com and [redacted] to reach out to me personally, Seth E [redacted] , so that we can make sure this gets resolved Seth E [redacted] seth.e [redacted] @anytimeindiana.com 812-593-
This email is regarding the complaint to the Revdex.com from [redacted]. The Complaint ID: [redacted]) has been assigned to this issue. [redacted] sent us an email with a doctor's note in it stating that she could no longer continue with her training program because of medical reasons. We...
notified her that the medical cancellation policy on her agreement states that she can medically cancel her agreement with a note from her doctor for a $250 cancellation fee and that she needs to sign a cancellation form for our records. [redacted] thought that since we told her that her doctor's note was a legitimate reason to cancel, that her agreement would be cancelled right away. She never came in and paid the $250 cancellation fee or signed a cancellation form so we never cancelled her agreement. Her next two payments on 8/10/17 and 9/10/17 tried to draft out because of this but were not able to be collected so they went delinquent. When her 10/10/17 payment was drafted out of her account [redacted] called in and wanted things sorted out. Travis told her that he would have me, Seth E[redacted] his District Manager, reach out to her. I further familiarized myself with the situation and reached out to her 20 minutes later. There was no answer so I left a voicemail for her. I reached out to her again later that day and explained to her that the reason why her agreement wasn't cancelled was because she never came in and paid the cancellation fee or signed the cancel form. I also explained to her that the $520 that she was requesting to be refunded from her 8/10'/17 and 9/10/17 payment were never collected and were actually past due. I suggested to [redacted] that when her 10/10/17 payment of $260 was collected I would apply that as her medical cancel fee and we would cancel her personal training agreement at that time. I would also cancel her $520 past due from her 8/10/17 and 9/10/17 drafts. I also told her that I had already went ahead and cancelled her membership agreement with no penalty and forgave the past due amount on that agreement as well. [redacted] agreed that this was fair. I sent her a confirmation email that her membership was cancelled. The next day when her payment went through I cancelled her personal training agreement as well. I reached out to her via phone and left her a message that this was done and also sent her a confirmation email that her personal training agreement had been cancelled. I feel that this issue is resolved to both [redacted] and I's satisfaction. If there is any further issue or concern I urge both the Revdex.com and [redacted] to reach out to me personally, Seth E[redacted], so that we can make sure this gets resolved.
Seth E[redacted]
seth.e[redacted]@anytimeindiana.com
812-593-4594
This email is regarding the complaint to the Revdex.com from [redacted] ***The Complaint ID: [redacted] ) has been assigned to this issue [redacted] sent us an email with a doctor's note in it stating that she could no longer continue with her training program because of medical reasonsWe notified her that the medical cancellation policy on her agreement states that she can medically cancel her agreement with a note from her doctor for a $cancellation fee and that she needs to sign a cancellation form for our records [redacted] thought that since we told her that her doctor's note was a legitimate reason to cancel, that her agreement would be cancelled right awayShe never came in and paid the $cancellation fee or signed a cancellation form so we never cancelled her agreementHer next two payments on 8/10/and 9/10/tried to draft out because of this but were not able to be collected so they went delinquentWhen her 10/10/payment was drafted out of her account [redacted] called in and wanted things sorted outTravis told her that he would have me, Seth E [redacted] his District Manager, reach out to herI further familiarized myself with the situation and reached out to her minutes laterThere was no answer so I left a voicemail for herI reached out to her again later that day and explained to her that the reason why her agreement wasn't cancelled was because she never came in and paid the cancellation fee or signed the cancel formI also explained to her that the $that she was requesting to be refunded from her 8/10'/and 9/10/payment were never collected and were actually past dueI suggested to [redacted] that when her 10/10/payment of $was collected I would apply that as her medical cancel fee and we would cancel her personal training agreement at that timeI would also cancel her $past due from her 8/10/and 9/10/draftsI also told her that I had already went ahead and cancelled her membership agreement with no penalty and forgave the past due amount on that agreement as well [redacted] agreed that this was fairI sent her a confirmation email that her membership was cancelledThe next day when her payment went through I cancelled her personal training agreement as wellI reached out to her via phone and left her a message that this was done and also sent her a confirmation email that her personal training agreement had been cancelledI feel that this issue is resolved to both [redacted] and I's satisfactionIf there is any further issue or concern I urge both the Revdex.com and [redacted] to reach out to me personally, Seth E [redacted] , so that we can make sure this gets resolved Seth E [redacted] seth.e [redacted] @anytimeindiana.com 812-593-
This email is regarding the complaint to the Revdex.com from [redacted]. The Complaint ID: [redacted]) has been assigned to this issue. [redacted] sent us an email with a doctor's note in it stating that she could no longer continue with her training program because of medical reasons. We...
notified her that the medical cancellation policy on her agreement states that she can medically cancel her agreement with a note from her doctor for a $250 cancellation fee and that she needs to sign a cancellation form for our records. [redacted] thought that since we told her that her doctor's note was a legitimate reason to cancel, that her agreement would be cancelled right away. She never came in and paid the $250 cancellation fee or signed a cancellation form so we never cancelled her agreement. Her next two payments on 8/10/17 and 9/10/17 tried to draft out because of this but were not able to be collected so they went delinquent. When her 10/10/17 payment was drafted out of her account [redacted] called in and wanted things sorted out. Travis told her that he would have me, Seth E[redacted] his District Manager, reach out to her. I further familiarized myself with the situation and reached out to her 20 minutes later. There was no answer so I left a voicemail for her. I reached out to her again later that day and explained to her that the reason why her agreement wasn't cancelled was because she never came in and paid the cancellation fee or signed the cancel form. I also explained to her that the $520 that she was requesting to be refunded from her 8/10'/17 and 9/10/17 payment were never collected and were actually past due. I suggested to [redacted] that when her 10/10/17 payment of $260 was collected I would apply that as her medical cancel fee and we would cancel her personal training agreement at that time. I would also cancel her $520 past due from her 8/10/17 and 9/10/17 drafts. I also told her that I had already went ahead and cancelled her membership agreement with no penalty and forgave the past due amount on that agreement as well. [redacted] agreed that this was fair. I sent her a confirmation email that her membership was cancelled. The next day when her payment went through I cancelled her personal training agreement as well. I reached out to her via phone and left her a message that this was done and also sent her a confirmation email that her personal training agreement had been cancelled. I feel that this issue is resolved to both [redacted] and I's satisfaction. If there is any further issue or concern I urge both the Revdex.com and [redacted] to reach out to me personally, Seth E[redacted], so that we can make sure this gets resolved.
Seth E[redacted]
seth.e[redacted]@anytimeindiana.com
812-593-4594