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The Wedding Accessory Superstore

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Reviews The Wedding Accessory Superstore

The Wedding Accessory Superstore Reviews (3)

I went into this store a few weeks back to get flower girl dresses, I ordered and payed for 3 dress. anyhow what they had on the rack was not at all what was provided by the dress company, however I was still open to get creative and resolve it on my own. I proceed to pay for the dresses. a few weeks later I get a call by an employee telling me the dresses are in and by the way the size I ordered was discontinued but they went ahead and took it upon themselves to not let me know this issue they went ahead and ordered an bigger size and they would take care of the alterations. I clearly asked when can I come in because I live 50 miles away from this store. her response was any day of the week we are open not specifying what time nor that I needed to make an appointment. when I get their I sign for the dress and I explain the conversation I had over the phone with one of their employees. and one of them was very rude saying "well you need an appointment for alterations the seamstress is not here" " I cant just make her appear for you." and she just rolled her eyes and walked away. I am very upset because not only they took a decision not consulting me I lost my time and gas money going far away to a very rude employee that was not very helpful not making an intent to help me out when I stated I do not live around the corner to be coming if it would've been stated to me I needed an appointment I would have done so. first of all it was not a cheap dress now I had to get a seamstress near me and pay more on top of what I already paid for the dress had to deal with a very rude employee.

I was repeatedly lied to, avoided, and unable to reach the owner Kim. When I did, she was rude and did not take responsibility for her poor management. I witnessed her being verbally abusive to employees and blame them for her actions. She has her staff lie to customers about where she is and what she's doing so she doesn't have to talk to them herself. Truly poor management. They will trick you into buying a larger dress so that you are forced to get alterations but she orders the dresses so slowly that you'll barely have time.

I would just like to warn others about the Wedding Accessory Superstore and the online ordering of bridesmaids dresses. On the ordering page it states that you will receive the dress between 16-18 weeks. It's also noted that the manufacturer is closed for thanksgiving and Christmas. So the customer would think maybe 20 weeks at the most. I had 8 bridesmaids order off this website and at week 20 I started calling the store every day with reassurance of "they will be there next week" was the usual response. At week 24, I had a very heated conversation with [redacted]. [redacted] would not take responsibility for the delay and nothing could be done for the delay. [redacted] would blame my bridesmaids, me, or the manufacture. She was rude, lied, and took no accountability. My bridesmaids did get their dresses at week 25 which was three weeks before the wedding giving just enough time for alterations. I would like to warn all before ordering online as it was a headache I did not need before my wedding.

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Address: 21043 N Cave Creek Rd Ste A8, Phoenix, Arizona, United States, 85024-5514

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Web:

www.thewasonline.com

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Shady, yet now dead: once upon a time this website was reported to be associated with The Wedding Accessory Superstore, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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