We exchanged emails with our customer on Friday, 2/Customer stated the engraved glass favors received were incorrectly personalizedPer our replacement policy, we requested a photo - which was promptly sent and time stamped Friday, February @4:53pm ESTOur offices are closed on the
weekendWe responded to the email with photo the next business day - Monday, February at 10:50amOur email apologized for the error and included a replacement orderThe replacement has processed and shippedAt this time, the replacement and order issue has been closed by our company
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We exchanged emails with our customer on Friday, 2/Customer stated the engraved glass favors received were incorrectly personalizedPer our replacement policy, we requested a photo - which was promptly sent and time stamped Friday, February @4:53pm ESTOur offices are closed on the
weekendWe responded to the email with photo the next business day - Monday, February at 10:50amOur email apologized for the error and included a replacement orderThe replacement has processed and shippedAt this time, the replacement and order issue has been closed by our company
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]