The Wedding Shoppe, Inc.

We have reviewed all communication from Erin, our return policy is throughout our websiteAgain, if *** wants to return the dress for a 50% restocking fee up until she may do soThe return address is: Wedding Shoppe, Inc, *** *** *** *** *** St.Paul, MN On the outside of the box, please write the return authorization number RA#

I am rejecting this response because:Wedding Shoppe, Incobviously did not read my complaint in detail, because if they did they would have seen that their Return Policy is NOT on their homepage - you have to scroll down to the bottom of their page and click on another hyperlink that is written in very small print and difficult to find If it was CLEARLY stated on their homepage, there would be no justification for complaint about difficulty accessing their return policy Secondly, I did not just "guess" what size I would be - I did measure my bust at only a couple of month pregnant, then took the size I was at the time I was nursing my 1st born and, in taking the advice of their customer service rep, ordered a little bigger than that, so the seamstress could take it in If they do in fact work with pregnant bridesmaids all the time, then they would have been able to to give me more of a detailed suggestion as to how to order They're not taking responsibility for their lack of customer service NOR for their lack of communication for their return policy I will not accept a half-assed apology for my "concerns."

In my response, and message that was left for *** *** that same day, we confirmed with ***'s seamstress that the dress was being taking in 2" on each side for a total cost of $The $credit remains in her file waiting for credit card information so we can refund her***'s measurements at the time of order put her in the size we ordered for herBridal gowns do need to be custom fit to the body, along with hemming the gownThe total of $is available for refund by calling ###-###-#### Our best to *** with her wedding

I'm sorry Ms.*** is having a size concernOur records indicate she placed an order on our website requesting a size dressWe shipped the dress to her She contacted us stating the dress was too small for her.She said her measurements ( which we do not have )fit in a
size according to the size chart on our websiteWe asked her to return the dress so we could confirm the measurements of the dress.As of today, we have not received the dress back from her.If the dress is not measuring accurately according to the designer size chart,we will issue a full refund.If it is measuring correctly, there is a 50% re-stocking fee.Our website does state that there is a 50% re-stocking fee on all returned dresses as long as we receive them within days, all tags attached
I'm happy to inspect the dress as soon as she returns it and will be in touch with her

I am rejecting this response because:  The Wedding Shoppe was only willing to discount $50 for taking in the sides in on the dress, when the real work for my seamstress is removing all the lace appliques at the bottom and taking up the dress multiple inches, then hand sewing the appliques back on.  I spoke with my seamstress (who doesn't want to be contacted further from the Wedding Shoppe!!!) and she stated that what I was requesting as a refund was very fair because the hem is the detailed hand sewing that is costing the bulk of our alterations bill.  I am still very firm on my thoughts that the Wedding Shoppe must take another look at their ordering guidelines and discontinue the practice of ordering dresses for slight women 2 or more sizes larger.  I have tried to contact Mary with customer service multiple times every call goes to voice mail, she has not returned my last call to reject her response.

No problem. Send both the pants & the jacket back so we can measure them to determine if they are not measuring correctly for a size 44 or if the customer needs a larger size.There will be no re-stocking fee.

We have contacted [redacted] and made arrangements for her to return the pants so we can measure them. We will call her once we receive them to determine what size we need to re-order. We will waive any re-stocking fee for the customer.

[redacted] emailed us on 9.5.16 wondering what size we would recommend she order since she would be 2 months post delivery at the time of the wedding. She stated she typically orders a size 10 for her hips & bust. One of our customer service reps emailed her back on 9.6.16 stating we are...

unsure of what size since she is out of state, but she would need to measure her bust and order off that measurement. She did tell her she can always take a dress in, most designers do not have seam allowance to let a dress out. ON 10.23.17 [redacted] submitted an order on our website for a size 20. The dress was ordered & shipped to her in California. [redacted] contacted us when she received the dress stating the dress was too big. When I asked her how she came up with the size 20, she said she guessed. We work with pregnant bridesmaids all the time, sizing is somewhat of a guessing game, but to go from a size 10 to a size 20 is an extreme, unless that is what her bust measurement put her in. We advised her to take the dress to her seamstress to see if they could take it in or she could return the dress for a 50% restocking fee. Our return policy is on our home page of our website under shipping & returns. Out of fairness to all of our customers, we do follow the same policy for everyone. If designers would take back or exchange dresses we would be able to be more flexible. Wedding Shoppe is one of the few stores in the country to even take dresses back with a restocking fee.I'm sorry [redacted] has a size concern, we will extend the 15 day return policy until 1.18.17 if she wants to return the dress for the 50% refund.

Initial Business Response /* (1000, 5, 2015/05/29) */
Wedding Shoppe,Inc.placed a bridesmaid dress order for five Bari Jay dresses in the color peach.When our customer received the dresses she felt they were the wrong color. We brought the dresses back for color verification. All of the dresses...

matched the designers peach fabric swatch card.The customer was advised of that and told if she was unhappy with the color she chose, we have a return policy and we would refund her for the dresses. She said no, she wanted the dresses returned to her. We included a letter and a peach color swatch sent to us directly from Bari Jay so she could see her dresses matched their peach Vienna satin swatch.We want our customers to be happy with their purchases,therefore,our offer to have her return the dresses within 15 days,in their original condition for a refund is still available to her.If she decides to keep the dresses,the price of the five dresses remains at $655.00,since the order was delivered in the color requested by the customer.

Initial Business Response /* (1000, 5, 2015/07/17) */
Ms [redacted] purchased a $2900.00 sample gown from our store in April for $999.00. The dress did not have the shoulder wrap (one of the reason it was marked down $1901.00 ) She was aware the dress was a sample.Ms [redacted] emailed a month later...

stating the consultant told her it was from the designers 2015 line, when in fact it was from their 2013 season. She also asked about the wrap and veil and was given order information.Ms [redacted] called 7.15.15 asking to return the dress, we processed her refund that day.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
We have reached a resolution. Thank you

Our store manager reviewed the tuxedo file for the wedding party [redacted] was in on 10.14.16. There was a request to have the tuxedos in store on Wednesday, 10.12.16, that is only a request, tuxedo manufacturers will not guarantee delivery until Thursday. This gives the rental companies the...

time they need to get back rentals from the previous weeks weddings, clean, press & deliver them for the upcoming weddings. We started receiving partial orders on the 12th, no ones was complete until Thursday.There were some re-orders done for this party due to size issues. Our store manager worked with the groom to resolve any concerns they had. According to our records, Mr. [redacted] did not have a re-order, he picked-up his tuxedo on Thursday, 10.13.16, minor tailoring is customary, Wedding Shoppe offers this service to our customers at no charge.Our store manager called Mr. [redacted] on 10.18.16 and left a message for him, we have not heard back.

Initial Business Response /* (1000, 5, 2015/06/15) */
When we were asked if we could cancel the order, The Wedding Shoppe did contact the designer to see if the dress could be cancelled, it was already in production and could not be cancelled or changed.I'm sorry the designers do not cancel or take...

back merchandise once the order is in production.We are one of the only bridal shops that have a return policy. We will contact her when the dress arrives to see if she wants to keep the dress and have it shipped, or cancel with a 50% re-stocking fee.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this; as stated in original complaint, there is no wording in the terms of purchase about cancellations. The wording is ONLY for returns. I will continue to fight this unfairness and lack of complete information stated on the weddingshoppe website.
Final Business Response /* (4000, 9, 2015/06/26) */
Please have customer contact me, I will take care of refund.Thank you , Mary

When I received the size concern from [redacted], I tried to contact her, she & I have been playing phone tag. I did review the measurements for her daughter and compared them to the designer size chart. According to the numbers, she did measure into the size that was ordered for her. It is possible...

that the dress was measuring more generous. I contacted Tess, the brides seamstress. Tess said she is taking in the sides a total of 4" ( 2" on each side ) and charging $65.00. I did leave a message for [redacted] letting her know I have adjusted [redacted]'s order $65.00 and if she could call with the credit card, we will then refund her the cost of the side seam alterations.

I am rejecting this response because:The jacket was also at issue in this complaint. I am returning both the pants and the jacket using the call tag supplied,  with the understanding that there will be NO restocking fee on either.  If these is, this complaint will continue.