The Wedding Shoppe

We have contacted [redacted] and made arrangements for her to return the pants so we can measure themWe will call her once we receive them to determine what size we need to re-orderWe will waive any re-stocking fee for the customer

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Ms [redacted] purchased a $sample gown from our store in April for $The dress did not have the shoulder wrap (one of the reason it was marked down $) She was aware the dress was a sample.Ms [redacted] emailed a month later stating the consultant told her it was from the designers line, when in fact it was from their seasonShe also asked about the wrap and veil and was given order information.Ms [redacted] called asking to return the dress, we processed her refund that day Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/21) */ We have reached a resolutionThank you

Our store manager reviewed the tuxedo file for the wedding party [redacted] was in on There was a request to have the tuxedos in store on Wednesday, 10.12.16, that is only a request, tuxedo manufacturers will not guarantee delivery until ThursdayThis gives the rental companies the time they need to get back rentals from the previous weeks weddings, clean, press & deliver them for the upcoming weddingsWe started receiving partial orders on the 12th, no ones was complete until Thursday.There were some re-orders done for this party due to size issuesOur store manager worked with the groom to resolve any concerns they hadAccording to our records, Mr [redacted] did not have a re-order, he pickhis tuxedo on Thursday, 10.13.16, minor tailoring is customary, Wedding Shoppe offers this service to our customers at no charge.Our store manager called Mr [redacted] on and left a message for him, we have not heard back