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The Wedding Woman Reviews (1)

On October 24th my wedding day , [redacted] " The Wedding Woman" acted negligently in her job as director/day of coordinator. Her daughter represented herself to be [redacted] to the bakery that delivered my cake. I had never met this woman or contracted her to do any work for me. She actually put flowers on my cake when the bakery was contracted to do so, voiding my warranty on the cake. From that point on everyone blamed each other for a leaning cake; (the venue, the bakery, and [redacted]) that we were stuck paying $380 for though it was leaning visibly from across the room to the point where guests were saying things to me out of concern. My family had been seated in the back of the room!.I had explained the seating chart to[redacted] in great detail the night before and the tables were numbered opposite of what they were supposed to be due to[redacted] not doing her job. I missed out on time with family who were seated at the back of the room. She did nothing to change this. She was to make an announcement to guests to stay up stairs during cocktail hour . This could have been fixed at that time. She did nothing and people came right down stairs. She did not coordinate with the D.j. or venue. My schematics of room set up were not respected at all. She basically just did whatever she wanted to do. I had to be the one to get up and talk to the venue manager , and D.j who were not doing their jobs .[redacted] resolved nothing. She was hired to make my wedding run smoothly and coordinate with the vendors , make sure people were lined up for photos . None of this happened at all. I had to manage my own wedding reception, and had contracted her paid up front to do so. At one point when things were really a mess she walked off to eat her food! A few days later I let her know of my displeasure with her services. She was unwilling to do anything about it, sent me a link to her friends comments on [redacted] about my leaning cake which led me to find derogatory comments made by [redacted] and her Daughter below it.Product_Or_Service: Wedding direction / Day of coordinationAccount_Number:[redacted] WeDesired SettlementI desire a refund in full for the Directing/Day of Coordinator fee of $500 that is in the contract. Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]I was contracted as indicated and fulfilled my services professionally and completely. There was one error made on our part and that was the placement of the table numbers. I would have considered some compensation to the bride had she handled the issue more professionally and courteously. I was pulled aside by the bride, yelled at using 4 letter cuss words. The first time I have ever been yelled or cussed at by a bride. She was out of control, she slammed her handbag against the wall and walked into the bathroom. So loud, her son overheard it and came over to calm her down. All the while I was trying to do the same. I didn't walk away because that would have made her even madder and the situation worse. No mistake should be handled this way. Also a couple of days after the wedding she called me and I spent another 30-40 minutes listening to her fuss and cuss about the evening. Direction for the placement of table numbers was given over a text message and was interrupted incorrectly. When I realized the numbers were placed wrong guest had already started sitting at the tables. I spoke directly to everyone one at the two family tables and explained that we made an error and I apologized and no one was upset. They were understanding. Guest were to remain upstairs for cocktail, which they didn't do, nor did her own children, family or wedding party. I went to each tables and invited guest to go back upstairs where food, drink and music was. Not sure how the bride knows I didn't do this when she was not on the premises. Venue also made an announcement of the same and no one chose to move. What people do is out of my control. I assessed the situation and made the call not to move guest from 4 tables and implying to them they are less important by doing so, to move 2 family tables closer to the bride. Note family tables were only 2 round tables away from the bride. There were only 6 tables total. It was not that far and that played into my decision. Photo opps or time with family were not missed as the family stayed on the dance floor most of the evening, close to the bride. During the delivery and set up of the cake never was my name mentioned. Here is a recap of the conversation surrounding the cake per my daughter. Cake person entered to bring the cake stand. She asked venue for a different table because it was crooked and was told they didn't have another. Cake lady made the comment that it would be fine. So, she put the cake on the stand provided by the bride. Everyone discussed venue's ability to move the cake to cut it later. Discussion was had if venue felt comfortable lifting the cake and moving it to cut. If not, we will do without the stand. Venue said they would be fine. Cake lady then stated that she felt the cake was fine on the stand. Cake lady did take a picture of the cake before the flowers were on it for her company. When ask if she was putting the flowers on cake she said "I don't know anything about flowers. We were not contracted to do the flowers. It is not listed in her contract" so my daughter replied, "that's fine, I don't mind doing it". We put flowers on cakes all the time and never have a problem. The cake lady asked for a signature and Venue signed. Never did my daughter say that she was me or indicate that in any way. Had the flowers not been put on the cake the bride would have been upset, catch 22. The few ounces the flowers weight did not cause the cake to lean. It was a combination of the table, stand provided by the bride and no support dow rods were used inside the cake. I didn't contract with the cake folks, bride did. The DJ was less than to be desired. Apparently the bride provided directions that he didn't follow. I spoke to him many times throughout the night making sure he was on board with the introductions, cake cutting, toast, speeches, food, etc. Things that I am responsible to do. I didn't contract the DJ, bride did. DJ arrived and my daughter greeted him, hello...venue took over. There was a discussion about where he was to set up. All the while my daughter listening but not involved. There apparently was an issue about his speakers having to be on each side of him because of his cable length. Venue and DJ decided where to set up and my daughter recommended moving bride table so speakers wouldn't be directly behind her. This was about 5 feet we are talking about. In my professional opinion there was never enough room for what bride wanted but enough room for the set up to work. I was not involved in the meeting discussing the placement of tables that was bride and venue. Sometimes adjustments have to be made on site. Either way, bride's way or final set up he would have been behind the brides table. Approx. 5 feet we are talking about. I ask the bride what she wanted and she said she wanted him to move so I went to the DJ, told him and ask how long it would take. He said 15-20 minutes and bride chose not to be without music that long and not to move. After all guest were through the buffet I fixed my plate, which the bride provided. While I was eating dinner I was still on top of everything going on. Not once did my attention leave the reception. I was constantly dealing with issues that I had no control over. The venue ran out of meat and within 3-5 minutes had more meat out. The bride wanted everything fixed in a snap and things just take time. They should not have run out of meat but I didn't contract with the venue, bride did. This all happened as I was fixing my plate. I was within 3 feet of what was going on and knew the situation was being taken care of. The bride would not rest though she went to the meat cutter and addressed him after the issue had been fixed, not perfect but fixed. She chose to manage her reception on top of me and the venue instead of enjoying her evening and letting us do our jobs. I was on top of every issue, talking with the venue manager as well as dealing with the bride. I was also speaking with her guest to make sure all was good with them, doing my job. Everyone was having a good time. I sent a picture of her cake to another professional to get her opinion in an effort to help the bride be able to talk with the venue and cake folks. This was done only to help get more opinions to support the bride. Never to do harm. Any comment she took to be derogatory was not intended that way. We knew the bride was leaning toward compensation for the cake. In all of this one thing remains that all vendors can agree on I believe. There was constant change in the planning process. One day it would be one way and the next another. I spent many more hours working with this bride than I do with others. At the end of the evening as her Aunt was patting me on the butt, yes, patting my butt she said to me. You did a great job even having to deal with ??????? bride and her mother. I can't remember the exact word she used to describe them. The bride had no more control over how her aunt acted than I did over the issues of the night. It was a difficult night all around but I believe we did our job. One error was made on our part and I believe more was made of it than should have been with only being 2 tables apart.Consumer Response Let me begin by saying that my family was Three rows of tables away from us . I have photos . again there is no comment on the daughter being left to make mistakes that she was never hired in the first place to make. in fact the wedding woman has her staff on her site not her daughter! She voided the cake warranty by touching it. [redacted] maintains that they sent their decorator out who I met with and she was sent away because the flowers were not ready and that [redacted] would do them . it's not OK. To digress ,when I walked into the reception I did get upset and said it was b.s. and went in the bathroom crying. Never at any time did I ever swear at the wedding woman .never did I call her a name or insult herI actually begged for her help to salvage my day ! I had every right to be upset when my family was quite literally at the other end of the room and the wedding woman did not adhere to the requested room set up at all and my cake ready to fall over .never at anytime did she ask me if I wanted her to move our families. I told her so and she did nothing.Our friends would have understood.the downstairs should have been tied off by ribbon and bow between tables simple . she promised she would take care of things and she did not.I'm just beside myself. As for comments about my family enough is enough . she is talking about some aunt and nobody recalls any of this and it has no bearing on this situation . nobody was drunk . it was a religious ceremony with a crowd that is t a bunch of drinkers. I really don't need to comment further as its just to more insultsby her trying to take the attention off of herself. The wedding woman does not care what she made of my day . This person and her daughter defamed me on social media and the comment in question had nothing to do with leaning toward compensation ,but nice cover-up. She sent me a link to her daughters derragatory comments accidentally and her defamation of me on [redacted] which I also have photos of. How very professional of them! this person was paid to manage my day and didn't do her job at all! This person took my money ahead of time and refused to see the set up of the venue ahead further , exclaiming that she's got it and not to worry. I actually sent her an email with an attached document with the tables all set up in the months beforehand as well as a detailed text the day before. She would go for weeks without contacting once she had my money already with many excuses. She had shingles ,death in the family which I understand . However one thing after another I had to repeat and repeat. I have plenty of proof emails texts and documents. The vendors continually came to me all night with issues . where was the wedding woman? The meat cutter she speaks of introduced himself as a kitchen manager! [redacted] was supposed to handle all of this . the venue manager and I went through doing measurements weeks beforehand and I repeatedly asked for the wedding womans presence to no avail. The wedding woman did not like that I told her my bouquet didnt have much of the color of my bridesmakds dress. Commenting to my that nothing would ever make me happy. I would bave been happy with work done as contracted and by tne person I hired not random people. What about my husband ? Did he do something too? How is her negligence our fault? It just sounds like more of the same where this woman wants to accept no blame and put it on me. This is my one wedding day that I will never get back ...ever . she doesnt care its not her daughters wedding! This is my last effort before taking further legal action . Final Business Response Family was two tables away, they were seated at the 3rd table, that is 2 tables. My daughter is listed on my website and pictured. There was no conversation with the baker about the flowers not being ready. Actually they were sitting on the table that the cake was placed on. The baker said that they were NOT contracted to put the flowers on the cake. They were not "sent away" by my staff. The Bride did swear at me, she used a four letter word multiple times to me on wedding day and on the phone on the following Monday. Even her son came over because he saw how she was acting. I will continue to take responsibility for the tables being numbered wrong. I will be glad to refund $150 for that error. All of the other issues surrounding the wedding were not within my control.

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Description: Wedding Consultants, Florists

Address: 5715 Sky Lane Dr, Durham, North Carolina, United States, 27704-3963

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