The Weed Store

Message: Hello [redacted] arial, sans-serif;">I believe you are our case handler for the assigned ID [redacted] My name is [redacted] and I am the manager here at The Weed Store (Legal name: Shasta View Gift Shoppe)We are a Gift and Souvenir store located in Weed, Ca We had a customer visit us on Saturday 10/3/During her transaction, two mint tins and the receipt were accidentally left outside of the bagWhen I arrived to work Monday morning 10/5/2015, I checked the messages from our answering machineI check the machine every Monday morning when I get back from my days offThe customer had left three messages regarding her missing mints and receiptI waited till around10am to call her backI left her a message explaining that I would happily send her the mints and the receipt; I just needed her addressShe did not return our callI called again this morning 10/8/and left a second messageShe did call back this time and I got her addressAs soon as I am done with this email, I am going to package up her receipt and mints and take it to the post officeThank you for taking the time to read thisIs there anything else we need to do? I don't want any negative marks on our accountThank You Again

Message:
 Hello [redacted]
arial, sans-serif;">I believe you are our case handler for the assigned ID [redacted]. My name is [redacted] and I am the manager here at The Weed Store (Legal name: Shasta View Gift Shoppe). We are a Gift and Souvenir store located in Weed, Ca. 
We had a customer visit us on Saturday 10/3/2015. During her transaction, two mint tins and the receipt were accidentally left outside of the bag. When I arrived to work Monday morning 10/5/2015, I checked the messages from our answering machine. I check the machine every Monday morning when I get back from my days off. The customer had left three messages regarding her missing mints and receipt. I waited till around10am to call her back. I left her a message explaining that I would happily send her the mints and the receipt; I just needed her address. She did not return our call. I called again this morning 10/8/2015 and left a second message. She did call back this time and I got her address. As soon as I am done with this email, I am going to package up her receipt and mints and take it to the post office.
Thank you for taking the time to read this. Is there anything else we need to do? I don't want any negative marks on our account.
Thank You Again

Review: Stolen items. I made a purchase yesterday 10/03/2015 and when I got home ( 1.5 hrs away) I discovered that there were items missing from my bag and so was the receipt. I have made several attempts to contact the store and they do not answer the phone or return my calls.Desired Settlement: I would like my missing items (Weed Mints) which I paid for and a copy of my receipt.

Business

Response:

Message: Hello [redacted]