The rules we are required to operate under are governed by our contracted school district This particular district does not have the corner designated so if there are any deviations or road closures, the driver may be required to approach from a different direction changing the side of street the children are dropped on Parents are given a pull time from the corners their children are assigned to by the district and the drivers per our contract are required to pull at that time with or without the students Parents are given the stop times as well as informed by their district that the children are required to be at the stops minutes prior to the time and remain minutes after the timeI understand the parents concerns but the district is specific on the rules the bus companies are required to follow and insist on us following the rules to ensure the routes stay on-time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is in regards to the last letter from Lamers Bus Company We would like to address several issuesWe certainly understand that there are rules and regulations pertaining to the CDL restrictions We paid to have two drivers for several reasons, one being that there would be one shuttle available for our guests at all times It was not necessary for the two drivers to take their breaks at the exact same time, they chose to do this If they would have staggered their breaks, we would have had the coverage that we needed and the coverage that we paid forWhen the brides uncle was forced to begin shuttling the guests, he could only fit three people in his vehicle, there were others who were looking for the shuttle, as well.We still feel very strongly, that we should receive one half of our full payment back in return for all the chaos and inconvenience that Lamers caused our familyThis was a very important day for us and the bride’s mother should not have had to leave the event to make phone calls to hunt down the drivers, as well as the bride’s uncle to begin shuttling guests.It has now been one month since the driveway post has been broken This should have been taken care of immediately! Here is the information pertaining to the post, if Lamers decides to hire someone to make the repairThis is what needs to be done so it matches the other postfoot by inch treated post, painted with coats of Behr Premium Plus Interior/Exterior Hi-Gloss Enamel WhiteThe post will need to be notched at the top of the post to accommodate the iron horse head that sits down flush to the top of the postThe iron horse head will need to be installed on the post The post will need to be installed in the ground and leveled to match the remaining post on the opposite side of the driveway We would require that this work be complete within three weeks from today, August 21, We also require that this work be done when someone in our family is present, and will make every attempt to work with Lamers time table.Thank you for your consideration for our request
This was regarding an early out The bus came in as soon as it was finished off of its previous runMy apologies for it running tardyWhen the bus arrived, the driver spoke with the office staff and was told the children were all gone
We are obligated to follow the policies of the school district we are contracted with Per Milwaukee Public School transportation policies: Any student whom is years old and in 1st grade or greater is to be discharged from the bus with or without a parent to receive
Thank you for the opportunity to respond to this complaintAfter speaking with the two drivers who drove for the event, we are able to provide more information and hopefully resolve this issue [redacted] is correct, after receiving the final itinerary, [redacted] Dean informed them that due to the hours of operation rules, the two drivers would need to have a two hour break during the dayBut the schedule she sent said that the last shuttle would be leaving the school at 5:p.m., meaning they would still have to bring the passengers from the parking lot to the event before they could start their breakThe drivers did not want to risk leaving anyone stranded at the parking lot, missing dinner, so the time that their break actually started was 6:p.mIn order to be able to drive legally at the end of the night, the drivers took their break for two hours and were back on duty around 8:According to the call we received from the bride’s mother, the drivers were gone for more than hours, which wasn’t the caseThere was no way they would have been able to be back on duty by 7:if the last shuttle was departing at 5:In regards to the decorative post: The driver was backing into the driveway, being guided by county sheriff in attendance made contact with with postThey did not comment that the post was snapped in any fashion, but they noticed that the post was rotted at the bottomThey were still able to replace it in the hole and stand it upLamers Bus Lines will replace the wooden painted post and attach the undamaged decorative topSince we were operating within the legal hours of operation for a driver, of which the customer was informed, we will not be offering a monetary refund for this trip
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,
The rules we are required to operate under are governed by our contracted school district This particular district does not have the corner designated so if there are any deviations or road closures, the driver may be required to approach from a different direction changing the side of street the children are dropped on Parents are given a pull time from the corners their children are assigned to by the district and the drivers per our contract are required to pull at that time with or without the students Parents are given the stop times as well as informed by their district that the children are required to be at the stops minutes prior to the time and remain minutes after the timeI understand the parents concerns but the district is specific on the rules the bus companies are required to follow and insist on us following the rules to ensure the routes stay on-time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is in regards to the last letter from Lamers Bus Company We would like to address several issuesWe certainly understand that there are rules and regulations pertaining to the CDL restrictions We paid to have two drivers for several reasons, one being that there would be one shuttle available for our guests at all times It was not necessary for the two drivers to take their breaks at the exact same time, they chose to do this If they would have staggered their breaks, we would have had the coverage that we needed and the coverage that we paid forWhen the brides uncle was forced to begin shuttling the guests, he could only fit three people in his vehicle, there were others who were looking for the shuttle, as well.We still feel very strongly, that we should receive one half of our full payment back in return for all the chaos and inconvenience that Lamers caused our familyThis was a very important day for us and the bride’s mother should not have had to leave the event to make phone calls to hunt down the drivers, as well as the bride’s uncle to begin shuttling guests.It has now been one month since the driveway post has been broken This should have been taken care of immediately! Here is the information pertaining to the post, if Lamers decides to hire someone to make the repairThis is what needs to be done so it matches the other postfoot by inch treated post, painted with coats of Behr Premium Plus Interior/Exterior Hi-Gloss Enamel WhiteThe post will need to be notched at the top of the post to accommodate the iron horse head that sits down flush to the top of the postThe iron horse head will need to be installed on the post The post will need to be installed in the ground and leveled to match the remaining post on the opposite side of the driveway We would require that this work be complete within three weeks from today, August 21, We also require that this work be done when someone in our family is present, and will make every attempt to work with Lamers time table.Thank you for your consideration for our request
This was regarding an early out The bus came in as soon as it was finished off of its previous runMy apologies for it running tardyWhen the bus arrived, the driver spoke with the office staff and was told the children were all gone
We are obligated to follow the policies of the school district we are contracted with Per Milwaukee Public School transportation policies: Any student whom is years old and in 1st grade or greater is to be discharged from the bus with or without a parent to receive
Thank you for the opportunity to respond to this complaintAfter speaking with the two drivers who drove for the event, we are able to provide more information and hopefully resolve this issue [redacted] is correct, after receiving the final itinerary, [redacted] Dean informed them that due to the hours of operation rules, the two drivers would need to have a two hour break during the dayBut the schedule she sent said that the last shuttle would be leaving the school at 5:p.m., meaning they would still have to bring the passengers from the parking lot to the event before they could start their breakThe drivers did not want to risk leaving anyone stranded at the parking lot, missing dinner, so the time that their break actually started was 6:p.mIn order to be able to drive legally at the end of the night, the drivers took their break for two hours and were back on duty around 8:According to the call we received from the bride’s mother, the drivers were gone for more than hours, which wasn’t the caseThere was no way they would have been able to be back on duty by 7:if the last shuttle was departing at 5:In regards to the decorative post: The driver was backing into the driveway, being guided by county sheriff in attendance made contact with with postThey did not comment that the post was snapped in any fashion, but they noticed that the post was rotted at the bottomThey were still able to replace it in the hole and stand it upLamers Bus Lines will replace the wooden painted post and attach the undamaged decorative topSince we were operating within the legal hours of operation for a driver, of which the customer was informed, we will not be offering a monetary refund for this trip
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,