The Western Company

The customer placed an order on 11/16/at the end of the business dayOur website indicates that orders can take a few days to ship, especially during the busy holiday seasonHere is more information on our website [redacted] We could not cancel the order on 11/18/when the customer requested as it had already been shipped The item was shipped on 11/18/(days after it was ordered) and shipped via USPS Priority MailThe order was delivered 11/20/2015, days after it had shipped

Customer placed order on Nov and we state there is two days handling timeThe order shipped Nov and tracking was emailed to the customerThe package was delivered Nov The customer received a $discount on the order

Initial Business Response /* (1000, 8, 2015/07/21) */
The customer ordered the item on 02/21/The customer requested to return the item on 07/01/2015, months after receiving the itemOn 07/02/we responded to the customer indicating that we could not accept her return because it was
1/months outside our return window
We have a day return policy as stated on our website: http://www.thewesterncompany.com/pages/returns-exchanges
Initial Consumer Rebuttal /* (3000, 11, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because the boots were Never wornThey were ordered and sent to me in MI and waited here to go out in the grandchildrens b-day boxes in mid to end MayThey were than sent to AZI was then told they were too small in mid JuneI told my daughter-in-law to contact the company, which she Did on June 22,She was responded to in the negative, so I contacted the company on app.7-1-15, as the buyerI explained they have Never been wornI was also responded to in the negativeIt was my fault for not knowing their return policy, as I would never have orderedBut all I wanted was an Exchange for the Correct SizeI was Not asking for a RefundTherein lies my complaintNo worries, I no longer want Anything, as I am sure it would not be of the quality I originally received
Final Business Response /* (4000, 17, 2015/08/25) */
The customer ordered the item on 02/21/The customer requested to return the item on 07/01/2015, months after receiving the itemOn 07/02/we responded to the customer indicating that we could not accept her return because it was 1/months outside our return window
We have a day return policy as stated on our website: http://www.thewesterncompany.com/pages/returns-exchanges

(The consumer indicated he/she DID NOT accept the response from the...

business.)
That is a lie! When I paid for expedited service, nothing said there was a two day "handling" period. Beside, this company doesn't "handle" anything. It looks like they're using 3rd party software to pass through warehouse orders to the manufacturer.
I'm pretty sure the only reason I received this as quickly as I did was because I emailed the company and complained that I didn't have shipping information two days after the order. Right after I complained, the item shipped.
Furthermore, the $15 discount had nothing to do with the way they handled my order. They advertised a discount and I accepted it. Then I turned around and paid an extra $15 for expedited service I never received.
I can order Amazon Prime, with two-day service and that's exactly what happens. They don't promise expedited service then take an extra two-days for "handling".
At this point, a month later, I've worn the boots and they can't be returned so I'll accept as a refund the $15 I paid for expedited shipping and consider it good enough that others have been warned this company can't be trusted to tell you the truth.

The customer placed an order on 11/16/2015 at the end of the business day. Our website indicates that orders can take a few days to ship, especially during the busy holiday season. Here is more information on our website [redacted]
We could not cancel the order on 11/18/2015 when the customer requested as it had already been shipped.
The item was shipped on 11/18/2015 (2 days after it was ordered) and shipped via USPS Priority Mail. The order was delivered 11/20/2015, 2 days after it had shipped.