[redacted] I'm responding to the complaint on this customer's 2007 Kia Optima. She purchased this vehicle from US in January 2017. She contacted us around April, after moving to Florida. She had taken her Kia into a dealer down there and they had recommended several different maintenance items.... She contacted us regarding these issues and we told her that these were all maintenance items that are subject to wear and not covered by any warranty. We explained that without seeing these items ourselves We Can't Say how worn they are and if they need replaced immediately. We agreed to take a look at them when she was up here in May for her daughter's graduation to see if we might be able to help her out with any needed repairs at a discounted price. She never did come in.Had we replaced any of these maintenance items before she bought the [redacted] the cost would've been added into the selling price. Needed maintenance work is a normal part of vehicle ownership and is the customer's responsibility. With that in mind, we will not be refunding her any money or applying anything to her loan. If you have any other questions or concerns, please feel free to contact me at [redacted] ***
I'm Writing in response to the complaint filed regarding workmanship and service pricing on their Company vehiclesThis is the first we've heard of this concern and only wish someone would have Contacted us to discuss these issuesMost of their vehicle's are ambulance's, so we have no set labor rates or labor times since most of them are modifiedWe've always tried to be fair in our pricing, and even let their employees Come in and talk directly with our techsIf there are ever any questions or Concerns regarding a Certain job, we are always willing to work with our customer's to reach a mutually agreeable outcomeOur goal is always to fix a vehicle correctly the first timeWe can never guarantee that a vehicle won't come back, as there may be more than one issue with a particular vehicleHowever, we do our best as we realize it's hard for our Customer's to be without their vehicles and to find the time to get them in.Our Service Manager has contacted their Medical Director to discuss these issues and make sure all their Concerns get addressedThe Medical Director wasn't aware of any issues and said everything was fineHe suggested we talk to another Director tooOur Service Manager went to see him but he is out until MondayWe will be following up with him thenWe look forward to addressing these concerns and making Sure we are all on the same page with pricing and WorkmanshipIf you have any other questions or Concerns, please feel free to Contact me at 812-883-or by email at mappleGgmcity.com.see attachment
[redacted] I'm responding to the complaint on this customer's 2007 Kia Optima. She purchased this vehicle from US in January 2017. She contacted us around April, after moving to Florida. She had taken her Kia into a dealer down there and they had recommended several different maintenance items.... She contacted us regarding these issues and we told her that these were all maintenance items that are subject to wear and not covered by any warranty. We explained that without seeing these items ourselves We Can't Say how worn they are and if they need replaced immediately. We agreed to take a look at them when she was up here in May for her daughter's graduation to see if we might be able to help her out with any needed repairs at a discounted price. She never did come in.Had we replaced any of these maintenance items before she bought the [redacted] the cost would've been added into the selling price. Needed maintenance work is a normal part of vehicle ownership and is the customer's responsibility. With that in mind, we will not be refunding her any money or applying anything to her loan. If you have any other questions or concerns, please feel free to contact me at [redacted] ***
I'm Writing in response to the complaint filed regarding workmanship and service pricing on their Company vehiclesThis is the first we've heard of this concern and only wish someone would have Contacted us to discuss these issuesMost of their vehicle's are ambulance's, so we have no set labor rates or labor times since most of them are modifiedWe've always tried to be fair in our pricing, and even let their employees Come in and talk directly with our techsIf there are ever any questions or Concerns regarding a Certain job, we are always willing to work with our customer's to reach a mutually agreeable outcomeOur goal is always to fix a vehicle correctly the first timeWe can never guarantee that a vehicle won't come back, as there may be more than one issue with a particular vehicleHowever, we do our best as we realize it's hard for our Customer's to be without their vehicles and to find the time to get them in.Our Service Manager has contacted their Medical Director to discuss these issues and make sure all their Concerns get addressedThe Medical Director wasn't aware of any issues and said everything was fineHe suggested we talk to another Director tooOur Service Manager went to see him but he is out until MondayWe will be following up with him thenWe look forward to addressing these concerns and making Sure we are all on the same page with pricing and WorkmanshipIf you have any other questions or Concerns, please feel free to Contact me at 812-883-or by email at mappleGgmcity.com.see attachment