The Whimsical Stitch

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We received email from the company on 4/that this was shippedCompany did not send until 5/ (picked up by USPS on the 12th per USPS website) While we read [redacted] answer to the complaint, we are completely unsure has to what she took from our email communicationEmails sent and received can be provided (since [redacted] has claimed to have not received some of my communication)While we would have been ecstatic for a picture of the dress, our complaint was because of poor customer service regarding shipping and communicationWhether we paid dollars for a dress or 400, we certainly expect for it to be shipped when the company tells us it has been shippedWe gave this one week to receive from 4/before contacting the company When we contacted, we were told they would get back to us immediatelydays later I receive word from [redacted] that it is sitting in the office with the tag scratched off, I didn't receive word until the following Wednesday that it was shippedImmediately- by definition- is right awaydays later is not immediatelyI had originally asked [redacted] for the first tracking number so I could have the shipment failure tracked by the post office as I was originally seeking reimbursement from themHer failure to provide the first shipping number has only resulted in us not trusting [redacted] any further- we paid for shipping of a dress that only cost to ship, as wellWe finally received purchased item on Friday of last weekI am not aware of any priority mail taking this long Sincerely, [redacted] ***

Refund is being mailed to customer on 12/2/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They Cancelled my order and Refunded the money on November 29thThank
Sincerely,
*** ***

A phone call was placed to Ms.*** yesterday evening and she will be handling her refund via PayPal

Customer has dispute filed with *** and *** will be releasing her funds shortlyAt this time we cannot respond to the claim, we have to wait for *** to release Ms.***'s funds to her

with hot glue on them and they barley fit my daughter she's a horrible business women and needs to be shut down her head band is two times her head with hot glue holding it together
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Customer has been refunded in fullRefund should be visible soon, depending on the policies of their bank

*** ***, you have RECIEVED your item within the time frame alotted for your purchaseYou will not receive any refund from us, as we have agreed that you were to receive a FULL refund upon return of the dress, UNOPENED AND UNDAMAGED,in which, you have refused to do soYour failure to follow through with what was agreed upon, is out of our controlWhether or not you RECIEVED a tracking number the first time it was shipped, is irrelevantWe are not obligated to provide any customer with photos or tracking numbersYour childish rant about not receiving a tracking number, only shows that you have neglected to read our Terms Of Sevice prior to orderingAs with any website, you should read all information provided prior to orderingPlease refer to our Terms Of Service, regarding tracking numbers and photosHave a great day

Customer has been refunded in full

Initial Business Response /* (1000, 19, 2015/12/23) */
***, this is yet another allegation on your part*** closed your falsely submitted complaint because we provided them with photographic evidence of your child not only receiving the order, but also wearing the dressPhotos
have also been provided to the case handler here as well, and if need be, I can post them right here as a reminder of why *** declined to refund youYou have been warned prior that criminal charges will be filed against you for your ongoing attempt at harassing this company with your allegations and your threat of having multiple people band together I'm an effort to stop usI can also post those photographs here as well as a reminder*** closed your case because you not only received your dress, but your child also wore the dressEnd of disputeOur attorney will be receiving all correspondence in regards to this matter in an effort to add to the ongoing suit for defamation of characterPlease refrain from any further sought out harassment against this business entityThank you

Customer received not only the dress that's she paid for, but an additional dress as well for free because of the delayBoth dresses fit perfectly, (and were made in the size MsSmith selected a top the time of purchase) as shown in publicly posted photos on ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Customer has been refunded in full and refund should be visible shortly depending on her banking institutions policies

This customer is disputing with allegations on shipping chargesThe mere fact that the dress was shipped according to the customers request on the website, has been handled accordinglyThis customer, *** ***, has been very disruptive simply because she did not receive a photo in
accordance to her demandsPhotos are a courtesy, and if ANY customer is going to be disruptive and demanding, we will not comply with such demands*** *** has accepted to be reimbursed upon returning the box with the dress in it, UNOPENED and UNDAMAGEDI will not settle on another one of her demands until the dress is returned as agreed upon, and as stated in the Terms Of Service, and as stated on each dress, that WE WILL NOT ACCEPT RETURNS/EXCHANGES ON ITEMS THAT HAVE BEEN DAMAGED AFTER CUSTOMER HAS RECIEVED THEMHere is a link to our website, where, *** *** has access to all of our Terms Of Service, just like she has had prior to ordering the dressthewhimisicalstitch.com. *** *** is fortunate that we were willing to accept the return of the dress for a full refund, given that our website specifically states that WE DO NOT ACCEPT EXCHANGES OR REFUND ANY ORDER OR ANY DISCOUNTED (SALE ITEMS)This dress was purchased while on sale, giving *** ***, a $discountI am forwarding this information, along with all electronic communication between this entity and Nikki's Clark,to our attorney in an attempt to seek an injunction against *** *** for Voluntary Harrasment, shall she continue to make allegations and misrepresenting my businessWe will not settle with you on your $dispute, simply because you have agreed in prior electronic communication to return the dress UNOPENED and UNDAMAGED, for a full refundI will forward all electronic communication between us to The Revdex.com as wellIt also states in every store on the website, that we cannot guarantee when an order will arriveOccasionally, the USPS and fedex deliveries, are subject to delay for weather and other conditions that are beyond our controlConsider any shipping or transit time offered, to you by the whimsical stitch, and other parties, ONLY as an estimate*** *** has and has had access to this information via my website, PRIOR to placing her orderWe cannot help that she neglected to read the following prior to orderingWe are sorry for her lack of ability to doing her due diligence, prior to placing her orderThat is why this information is posted for s to see, so they have a general consensus of whether they'd like to place their order or not Thank you

USPS was delayed by a day, and customer received their items the day after this was filed

Complaint: [redacted]
I am rejecting this response because:
I have involved the Revdex.com because of [redacted] business ethics, inability to provide accurate and on time shipping, and constant harassment and excuses over her inability to provide the shipping service provided by her website as quoted so many times.I reviewed [redacted] website several times before purchasing the dress. Which is how I knew they took a picture of the dress before shipping, they don't ship on Saturday & Sundays, and they use USPS and Fed Ex. I am also aware of her claim that the post office may have delays in their shipping- so her claims are completely false. The only thing that I didn't see covered on the Website is when the company sends you detail that your item has shipped and does not ship it until a week and a half later- and that is only when the consumer notified the business that we had not received the dress after a week. That is neither the post offices fault or my own. The responsibility is that of the business. Her excuses for delay of shipment were met with some sympathy until we started receiving more and more excuses. [redacted] inability to ship a item when she sends info that it has shipped is no ones fault but her own. Her failure to provide info she said that she would send personally, was no ones fault but her own. And only provided and shipped item after we inquired about it 2 days later. The only fault that I have is I didn't do more research on this company outside of their website and a few online reviews. While I have been quite entertained by the excuses and claims made by  [redacted], I do not fully intend to listen to them anymore- [redacted] inability to ship the product when she said that she was going to is in no way the fault of any one but herself. Period. I am entirely dissatisfied with her customer service and believe that we are due the amount of shipping charges back. We will continue to reject any offers besides that shipping amount returned to us.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that Mediation is necessary. I am accepting offer to mediate with Whimsical Stitch based on that they will be responsible for the mediation fee as they have not made any attempt to rectify their poor customer service. [redacted] inability to accept any responsibility with her failure to ship her products is deeply concerning. Her ability to make up excuses for her companys shortcoming are simply just that, excuses. I will not tolerate excuses. We have provided enough information to show inability to ship product as they sent in their email- with it taking almost 2 weeks after we  paid for priority shipping. It has been proven it was not the carriers fault,,  but that of [redacted] company.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
We received email from the company on 4/30 that this was shipped. Company did not send until 5/11  (picked up by USPS on the 12th per USPS website).  While we read [redacted] answer to the complaint, we are completely unsure has to what she took from our email communication. Emails sent and received can be provided (since [redacted] has claimed to have not received some of my communication). While we would have been ecstatic for a picture of the dress, our complaint was because of poor customer service regarding shipping and communication. Whether we paid 40 dollars for a dress or 400, we certainly expect for it to be shipped when the company tells us it has been shipped. We gave this one week to receive from 4/30 before contacting the company.  When we contacted, we were told they would get back to us immediately. 3 days later I receive word from [redacted] that it is sitting in the office with the tag scratched off, I didn't receive word until the following Wednesday that it was shipped. Immediately- by definition- is right away. 5 days later is not immediately. I had originally asked [redacted] for the first tracking number so I could have the shipment failure tracked by the post office as I was originally seeking reimbursement from them. Her failure to provide the first shipping number has only resulted in us not trusting [redacted] any further- we paid 10.25 for shipping of a dress that only cost 7.02 to ship, as well. We finally received purchased item on Friday of last week. I am not aware of any priority mail taking this long.
Sincerely,
[redacted]

If the customer would like to send BOTH dresses back, within 30 days from the date she received them we will be happy to refund the exact amount spent on her dress. We must receive both dresses back in order to process the refund.