The Wig Image

Concerning the purchase of two new wigs at my shoppe The Wig IMAGE I have the invoice where these wigs were ordered into my shoppe I did not have another one in my shoppe As for the suggestion it may have been a used wig and not new I in my years of ownership have never sold a used wigMy policy is once a wig leaves my shoppe for health code reasons it may not be returned If anyone decides they do not want the wig before they leave that is fine There is no obligation to purchase As for the damage to the wig I was not aware there was anyWhen the customer called staying there was I told her she needed to bring it back in for me to check if it was from the factory She stated she didn't want to drive all the way back to Boise that was on May 1st I did say if she wanted or needed to wear the wig right away there was the possibility of her sewing it until she could come back over She did have the other wig to wearAt NO time did she tell me she would bring them back the next day which was the 2nd of May I had a minor family emergency and had to leave my shoppe at 11:thus closing early In my haste to leave I forgot my cell phone at the shoppe This is the number the customer had called I normally don't give out my cell number to customers but I had done so with this customer Upon retrieving my phone I immediately called the customer explaining why I had not been there and to please call me back I had a very busy week and did not realize the customer had not called me back until she called on the 6th not the 7th as I am off on Thursdays I told her once the wigs had left the shoppe no return could be made I would see if it was a factory defect and replace it when it was brought back At is time the customer became very hostile towards me saying I had cheated herI said excuse me because I could not believe what I heardShe answered back "excuse me we are not even going there" I tried to be polite saying I needed to see the wig before anything could be done Her answer was I suppose you want me to drive all the way over to bring you the wig I said Yep and not that it was right hung up on her I could see nothing was going to be resolved over the phoneI actually did more for this customer concerning the styling of the one wig without an extra charge that I would have done someone else Most of my customers will say I go far beyond what the is from other places I have met them after hours Stayed late if and I say if I know they are coming because they have called I have even gone in on my day off to meet To say I would ever cheat someone is totally unthinkable Marsha K [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regarding Ms. K[redacted] response to my complaint ([redacted]):this woman scammed me.  She assured me that she had 40 years (not 31) of experience helping cancer patients with obtaining, fitting, styling, cutting & curling wigs.  She seemed knowledgeable and caring.  I did not have the same experience as she describes with her other customers at all.  Although the wig she fitted on my head seemed frizzy (bad perm effect) she assured me that it could be corrected by styling.  Since she fitted it to me head, I had no reason to believe that it was necessary to take it back off and insect it for damage underneath (cap stitching was stretched and torn).There was no box or tag with this wig and it had a very unpleasant odor to it, especially underneath.  Again, causing me to think perhaps it had been used before.  My desire was to return the wigs and get a credit to my visa or cash back - at no time did I NOT want to drive to her store to accomplish this, as that was my objective.  The fact that state law prevented her from taking the wig back appeared to be a total scam on her part.  Again, I had no reason to distrust her and felt hurt and humiliated that she conducted our business in this manner.I am forwarding pictures for your review in a following email.Thank you Regards,[redacted]

Concerning the purchase of two new wigs at my shoppe The Wig IMAGE I have the invoice where these wigs were ordered into my shoppe.  I did not have another one in my shoppe.  As for the suggestion it may have been a used wig and not new I in my 35 years of ownership have never sold a used...

wig. My policy is once a wig leaves my shoppe for health code reasons it may not be returned.  If anyone decides they do not want the wig before they leave that is fine.  There is no obligation to purchase.  As for the damage to the wig I was not aware there was any. When the customer called staying there was I told her she needed to bring it back in for me to check if it was from the factory.  She stated she didn't want to drive all the way back to Boise that was on May 1st.  I did say if she wanted or needed to wear the wig right away there was the possibility of her sewing it until she could come back over.  She did have the other wig to wear. At NO time did she tell me she would bring them back the next day which was the 2nd of May.  I had a minor family emergency and had to leave my shoppe at 11:30 thus closing early.  In my haste to leave I forgot my cell phone at the shoppe.  This is the number the customer had called.  I normally don't give out my cell number to customers but I had done so with this customer.  Upon retrieving my phone I immediately called the customer explaining why I had not been there and to please call me back.  I had a very busy week and did not realize the customer had not called me back until she called on the 6th not the 7th as I am off on Thursdays.  I told her once the wigs had left the shoppe no return could be made.  I would see if it was a factory defect and replace it when it was brought back.  At is time the customer became very hostile towards me saying I had cheated her. I said excuse me because I could not believe what I heard. She answered back "excuse me we are not even going there"         I tried to be polite saying I needed to see the wig before anything could be done.  Her answer was I suppose you want me to drive all the way over to bring you the wig.  I said Yep and not that it was right hung up on her.  I could see nothing was going to be resolved over the phone. I actually did more for this customer concerning the styling of the one wig without an extra charge that I would have done someone else.  Most of my customers will say I go far beyond what the normal is from other places.  I have met them after hours.  Stayed late if and I say if I know they are coming because they have called.  I have even gone in on my day off to meet.  To say I would ever cheat someone is totally unthinkable.  Marsha K[redacted]

The wig Mrs [redacted] described was brand new. I do not and have never dealt with any used wig. My NO RETURN policy has been in place since I have owned this business as of 1979. I worked for the lady who owned it before I purchased it for 4 years. She also had a NO RETURN. Hence my 40 years of experience.  Mrs [redacted] requested the wig be curled in the manner it was. I have no idea what was done to the wig after she left. Again why I have a NO RETURN policy.  As for the damage to the wig yes I can see from the picture there is some.  However I have not actually seen the wig itself so I can't determine the cause of the damage.  Mrs [redacted]'s response to me when I said I would need to see the wig was "I suppose you want me to drive back over" I answered yep. The box and tag are still sitting in my shoppe where she saw me take the tag off. She did contact her credit card company and had the charges reversed. This action cost me $70 in overdraft fees. I do not maintain a large balance in this account for safety purposes. Mrs [redacted] still has my wigs and as of today has not returned them. I have sent a rebuttal to her credit card company as to why the charges should not have been reversed. I STILL DO NOT HAVE MY WIGS BACK. They should never have given her the credit back. As she still has my property and it states it on the complaint. I have always worked with my customers to insure they have a good experience.  Whether it be staying late for them coming in on my day off and even meeting them on Sunday.  This woman has cost me not only financially but also caused me unnecessary stress. -Marsha K[redacted]