The Wilcox Company

Complaint:
I am rejecting this response because:Dear Joe,Here is a hypothetical to illustrate: If you are offering to sell me a car and tell me it is blue, and that I must give you a non-refundable fee for any reason as part of applying to buy the car, and then after I pay that fee you tell me the car is actually red, then you have misrepresented what you are offering and should return the fee to me That hypothetical illustrates what happened here when you said yes to my two questions and then changed the lease terms you were offering after we paid the $ We only paid the $fee based on your answers to those two questions, and as soon as we paid you emailed us telling us your answers had changed and the terms we agreed to were not possible.You and your company recognized that you are in the wrong about this when you offered to return $of the $fee to me I have yet to receive any refund.Do the right thing and return the $or I will gladly testify in court against your misrepresentation You can mail the check for $to this address: Owen ***, *** * *** *** *** *, Chicago IL
Sincerely,Owen ***

It is unfortunate that you feel that you were treated unfairly. The *** Company takes customer satisfaction very seriously. The facts, as I explained to you prior to this complaint, is that you submitted your application with the clearly defined non-refundable
application fee. You acknowledged with your signature that this fee was non-refundable. We processed your application, researching your credit, criminal, financial and previous landlord verifications. You withdrew your application. You then threatened us with legal actions and postings to sites like the Revdex.com and Yelp to try and extort the non-refundable fee back from us. I would be happy to present this in court, but don't we all have better things to do with our time? Joseph J***Managing Broker/OwnerThe *** Company

What you asked me to do was try and change terms of another tenants lease to state that they could not have any pets.  I cannot legally do that.  I told you that.I offered you the balance of the $100 that was not a direct expense to me.  I didn't have to, but I figured it would easier than dealing with this time wasting.  You refused it.  I can't help you any more.  You have gotten all the time you deserve.Good luck.

Complaint: 11028079
I am rejecting this response because:I asked if the owner would agree that my lease state that no dogs or cats will be allowed in the building.  There is nothing illegal about that.  My current lease says basically that the owner agrees not to allow dogs or cats in the leases for the other apartments in the building.  What law does that break?Regardless, you said that no dogs or cats allowed in the building would be included in our lease, and that the start date could be Dec 15th before we paid that $100 and then as soon as we paid you emailed us telling us it could not be included in the lease and the start date had to be on the 1st.  We would not have paid you the $100 if you had said no to either of those questions, and you said yes to both.  I explained why each of those two terms was important - my severe allergies and that we needed to give 30 days notice to our landlord.  It would appear that you lied about what you were offering to trick us into paying you the $100 and we demand that you refund the full $100.  Your "direct costs" as a result of your dishonesty are your costs and not mine.  I should not have to pay for your lies.  Do the right thing and give us back our $100 that you took from us under false pretenses.  I will not give up until you give us our money back.
Sincerely,
Owen [redacted]