I ordered diapers from the Willow Store on January 10thThey did not arrive, and I checked in with them on January 29thThey told me they would resend my order and it should arrive within 3-daysIt has now been days since the second shipment and still no diapersI e-mailed them Wednesday (day 5) and asked for a tracking number for my package, they got back to me the next day and told me to check my post office for the package because it should be thereI e-mailed them twice yesterday asking for the tracking number and got no responseI also called times and only got an answering machine
Have you heard from the company? Yes Are you satisfied with the company's efforts to resolve this matter? Yes [redacted] ***
I ordered diapers from the Willow Store on January 10thThey did not arrive, and I checked in with them on January 29thThey told me they would resend my order and it should arrive within 3-daysIt has now been days since the second shipment and still no diapersI e-mailed them Wednesday (day 5) and asked for a tracking number for my package, they got back to me the next day and told me to check my post office for the package because it should be thereI e-mailed them twice yesterday asking for the tracking number and got no responseI also called times and only got an answering machine
Have you heard from the company? Yes
Are you satisfied with the company's efforts to resolve this matter? Yes
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