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The Willows at Printers Park

2205 Willow Tree Grv, Colorado Springs, Colorado, United States, 80910-7100

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Apartments had my rental vechicle towed, I live in these apartments and the only signs posted around the complex state "unauthorized vehicles". They claim to have signs posted claiming that they require permits to park inside complex. The only signs there State "unauthorized vehicles will be towed" none of those signs say anything about needing a permit. If they want people not recognize that issue then post that information correctly so even visitors can see it. If anyone with common sense or logic would think that if they live there, there vehicle whether it's rental or not is authorized to park there.

The Willows at Printers Park Response • Apr 17, 2019

Initial Business Response /(1000, 11, 2019/04/17) */
The gentleman came into the Leasing Office and indicated that his car had been towed, He advised us that he had a rental car and forgot to transfer his permit from his vehicle, that was in the shop. This individual has lived at this community for three years and is aware of the policy requiring a permit. He was issued a permit when he moved in. The purpose of our permits are to identify who is permitted to park in the community. There are Visitor/Temporary Permits available and he is able to pick one up if needed. Once the vehicle was towed, he came to the office and obtained a temporary permit. We posted signage and sent emails letting everyone know that they must have a permit and it must be visible. We gave everyone a two week period to get in compliance. When he went to pick up his vehicle he was provided the contact information for the Public Utility Commission and advised he could file a complaint if needed. We do not receive funds from the tow company. A refund or rent credit is not available.

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Address: 2205 Willow Tree Grv, Colorado Springs, Colorado, United States, 80910-7100

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www.thewillows-apts.com

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