The Willows at Wells Senior Community

I have lived in this complex since 1/10/15. Since my move-in date, the dishwasher has not worked properly or not at all. I have that problem noted on my move-in sheet. I have complained verbally & in writing since that day. Nothing has been done except lies by the useless maintenance guy. Now they want to increase by rent by almost 12% effective 8/1/16. I desire a refund of my rent which is always paid on time at $50.00 per month for the lack of maintenance. I have also complained to the General Manager,[redacted] on 12/4/15 at her office & she promised to check my complaint & call me back within a week. I am still waiting for that call. There is no justification for this rent increase as we did not get any pay raise ourselves this year & with the lack of maintenance, we should get a refund of any paid rent.Desired SettlementA cash settlement of $50 per month for 6 months for a total of $300.Business Response The complainant has been a resident of this project since January 9, 2015. Management was first made aware of a problem with the dishwasher when he informed the new Manager in September 2015 while attending a monthly resident function. The complainant reported that the dishwasher was leaking and was not getting the dishes clean and a service request was generated on 09/25/15. Maintenance checked the appliance, trouble shooting and running the machine through several cycles to determine if a problem could be found. There were no leaks found and the machine tested positively with no problems.A second verbal request was reported on November 12, 2015 and another service request generated. The maintenance tech had permission to enter if the resident was not home and entered the unit to make the repair. After running a series of trouble shooting tests, there was still no problem with the appliance that the tech found however, he did replace the cycle timer to play it safe as the complainant reported a problem with the knob. The General Manager, who is providing response on this matter, does not recollect speaking to the complainant in December 2015 as he indicated. There is no record of such a call on a voice mail log or communication log maintained by the General Manager when calls are received; nor does the Manager or the Maintenance Tech recall the General Manager contacting them in December regarding the complaint. Since November when the cycle timer was replaced, there have been no other reported problems with the dishwasher from the complainant until recently. A new complaint was received a day prior to receiving the notification of complaint from the Revdex.com. This newest complaint was received in writing from the complainant dated 06/26/16 and received 06/27/16 stating that the dishwasher has not worked correctly since 01/10/14 (error with date based on move in) despite 21 verbal requests. Management has generated a new service request with plans to replace the dishwasher with a new one even though there is no evidence that the dishwasher is not functioning properly (for the resident's piece of mind). It should also be noted that the current Manager transferred to this project on September 16, 2015 and she is the one who received the two verbal requests for service from the complainant regarding the dishwasher as indicated above. The previous Manager who was managing the project when the complainant moved in until the time she transferred to another project in September had not previously been contacted by the complainant, verbally or in writing and did not have knowledge that the appliance was not in working condition. Specifically, this Manager states the complainant did not report anything or have any complaints during the time she was on-site. With regards to the rent increase the complainant referenced, Willows at Wells is a Low Income Housing Tax Credit property that is monitored by the Nevada Housing Division on behalf of the Internal Revenue Service. The rents charged at The Willows at Wells are based on income limits that are determined by HUD (Housing and Urban Development) annually. The maximum rent includes an allowance for utilities paid by the resident. For example, the MAX Rent at Willows at Wells for a Tax Credit 50% one bedroom apartment (the apartment set aside the complainant resides in) is $670.00. When the utility allowance is subtracted from that amount, in this case $56.00, the tenant paid rent would be $614.00. The rent increase at the Willows of Wells came about because of a decrease in the utility allowance, a net increase of $12.00 which is a 2% increase in tenant rent, but still paying a maximum of $670 (per this example) for rent and utilities. (Rent $614 plus $56 for utilities = $670.00).In this case however, the complainant had been given a reduced rent at the time he leased the apartment and was advised by the previous manager that his rent would in fact increase at the expiration of his lease as detailed in his Lease Agreement. Due to a change in management the rental increase did not take effect until August 1, 2016. The complainant's rent is being raised to the maximum designated amount every other resident is paying or will be paying at the expiration of their individual leases. The complainant did not report the malfunctioning of the dishwasher in writing as per the requirement of his Lease Agreement, however he did report the matter verbally two times and each time the request was responded to in a timely manner and although no problem could be found, a part was replaced and the matter was not reported again by the complainant, verbal or otherwise. As the complainant was already receiving the benefit of having a reduced rental rate of $53 a month, and as Management and Maintenance acted in a cooperative manner, the desired resolution the complainant has requested will not be considered at this time. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)All 7 paragraphs are a lie. I won't try to decipher each lie as I am above that. I would like to point out that if this dishwasher did or does work properly, why I am still complaining. Does that make sense? I would be the most happiest person in Washoe County if this dishwasher worked but the dial still sticks in 3 different spots so I have to sit in front of each load to manually move the dial. I have gave the apartment complex a new letter of non-compliance dated 7/1/16 in accordance to RS 118A.360 giving them 14 days to fix this problem. Otherwise I will contract it out to be fixed & then deduct the expense off my 8/16 rent. I am thru playing games with these people. I am also filing a complaint with HUD over their lack of maintenance. Last but not least, why would I keep complaining & wasting my time if this dishwasher was fixed? I don't think so. I have better things to do than to keep wasting my time with a bunch of liars. Final Business Response Management received second letter from Revdex.com dated July 22, 2016 received July 28, 2016 that the complainant was NOT satisfied with the initial response and as Management had not provided an additional response, the case is now closed as an UNRESOLVED complaint. Management contacted Revdex.com that there was no record of receipt of a letter on or around July 5, 2016 of complainant's rebuttal as indicated and therefore was not offered an opportunity to respond to said rebuttal. The Revdex.com reopened the case to provide adequate time for Management to provide final comments.In response to complainant's rebuttal, the initial response provided was an accurate accounting to the best of Management's recollection as well as based on the documentation on hand. Only two verbal and one written requests for complainants dishwasher were received. From the initial request, no problem could be detected and the appliance appeared to be working correctly; For the second request, the cycle timer dial was replaced although there still was no problem detected with the appliance; the third and final request which was provided in writing, although there was still no problem with the appliance found, the dishwasher was replaced for Resident's peace of mind on July 12, 2016. On July 14, 2016, the on-site Manager verified with complainant that the new dishwasher was working to his satisfaction which the complainant confirmed that it was and that he was very happy. Complainant also confirmed what his new rent would be effective August 1, 2016. No other complaints have been received and the matter appears to be resolved satisfactorily. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I do accept the response but I am still unhappy with the waiting of 1.5 years to fix this problem & the out & out lies that management says.