The Window Broker

*** *** never contacted us about any of these concerns.We found out about them through you the Revdex.comI contacted *** *** on 11/**/about these issuesI asked him why he didn't contact us first and he said we owed him a owners manual and he didn't get it yetHe went through a
car wash that sprays the underneath which loosen the splay shield making it drag on the ground when he noticed it was cutHe ordered another a splay shield and I told him I would put it on for him and reimburse him for it when he got it installedWe have an owners manual and a cover for the 12V outletWe will test drive the vehicle for the brake pulsation and inspect his tiresMy service department will make an appointment with him when the splay shield comes in Sincerely, Kenny B*** Used Car Sales Manager Johnstons Toyota *** *** ***
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The business has responded Please see below:On 10/**/*** *** came to are service dealership for and oil and filter changeThat was at 9:a.mand at 1:p.mthe customer returned and stated that she has a bolt in here tireWe brought the car back in the shop and repaired the
tire at no chargeWe do not charge any of are customers to plug a tire and do it as goodwillHowever we do inspect the tire closely before repairing the tire to make sure that the hole is small enough to repair and that it is in the center of tire and not close to sidewallsI'm sorry she had a hole in her tire and I do not know where she got the bolt ( it was a small self tapping screw)I called the phone number you provided to talk with customer twice in hopes to solve this problem, but have not reached her and didn't receive a call back as of 11/**/15.So I will try again however I did want to respond to this before dead lineI checked are records and she did not buy the tires from us because all tires we sell hav e road hazard for two years from date of purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]