I am rejecting this response because: Their invoicing is not correct we have I signed contact and have reviewed the work change with our attorney that the insurance sent us and the money we received was mainly for our roof ,fence awnings,window covers ac repair,deck painting , not just Windows ,siding ,gutters,faciaRegardless of our insurance payout they are only entitled to their signed contract agreement ,not thousands over that amountUnfortunately we have had to hire a attorney due to their harassment and threats of liens and foreclosures
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Mr [redacted] , We did immediately follow through with your request to remove you from our databaseYou will not receive any further calls Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) It would have been nice to say they were sorry for calling
The signed contract is for the insurance Replacement Cost Value plus any additional negotiated amounts with the insurance company We negotiated additional dollar amounts with the insurance company to repair the home with like kind and quality materials the customer had before The customer was fully aware that we would be negotiating additional dollar amounts beyond the original written contract amount with the insurance company That is why the original contract clearly states the dollar figure PLUS any insurance approved supplements We negotiated an amount with the insurance company that allowed us to restore the home to its condition before the storm damage At this point, the customer has decided that they should be able to keep the approved supplemental amounts that the insurance company paid out That is illegal, as it is not legal for a homeowner to profit from an insurance claim
The Window Store strives to keep its customers happy by tending to all customer concernsWe did our best to call and accommodate with your schedule to set appointments to look at the countertop but many attempts did not work within your schedule which caused further delayYou are correct that we came back in December to address your concernsWe were confident we fixed the countertop at that time and didn’t hear from you for months, until June of this yearAt that time, The Window Store was working as a team to decide the best course of actionWe reviewed before and after photos that showed a beautifully re-done kitchen and one photo that showed a small spec only noticeable in the direct light and in personIt was our opinion, as experienced contractors, that trying to fix it again would make the most sense and that the cost to the entire countertop was nowhere near the $2,requestedWe always go above and beyond to be sure our customers are satisfied and The Window Store is happy to try and fix the area of the countertop once againWe pride ourselves on our countless positive reviews and happy customers
I am rejecting this response because: So you are trying to tell me that the value of the product and labor for the countertop was $of the $7,we paid you? UnbelievableWe are sick of playing these silly games with you so we will allow you to fix your defective product for a third timeBut we would appreciate getting it done in less than a couple of months, and would like some notice of when your installer is availableI cannot fully accept your response until the product is installed correctly, as it has been done wrong twice already and three separate people with your company have said you don't believe you can do it properly
The final invoice for work completed has been triple checked and revised per insurance claimThe contract signed was an insurance related claim so therefore negotiations with the insurance company had to take placeOnce those negotiations were completed, the insurance company agreed to pay more for a higher grade product and increased the amount of the insurance claimAt that time, a representative from The Window Store came out to the home and went over the new pricing amount per insurance company, and had the homeowner's sign an addendum to the original contractThe purpose of the addendum is to acknowledge that when the homeowner receives the funds from their insurance company that they will then send the funds to us, as we were contracted to complete the work and didThere is no issue with the workmanship and all work has been completed so The Window Store would like to be paid
We ordered new warranty casement sashes that took an inordinate time from the manufacturer to come in to our warehouse and they were installed on September 11th
Thank you [redacted] and [redacted] for taking the time to provide us with feedbackWe understand it is not always easy to share this sort of thing and we would like you to know that we value your feedback and take it very seriouslyThe Window Store strives to pay close attention to the treatment of our customersOur customers should never feel pressured; in fact, we always preach that our sales staff should the home leave as friendsThat is our credo! The salesperson was told many times to, “Make a friend,” and to do whatever was needed to make potential customers comfortable as we go through the sales and installation processThe manner in which our salesperson carried out her job and the way she reacted to our potential customers is completely unacceptableBecause of this kind of behavior, the salesperson has been dismissedOur production department, our marketing department and the owners are all extremely disappointed that this potential customer had such a terrible experience with usIt affects us all deeply and we take it personallyThis kind of complaint reverberates throughout the entire companyWe have attempted to contact [redacted] and [redacted] but we have not connectedIf they wish to discuss the situation with management, we would encourage a call into our officePlease accept our deepest apologies and we wish you all the best in the future
We are sorry to hear you'd like to remove the beautiful counter top due to the small defectWe have offered a discount for the defective portion for $350; If you wish we will remove and dispose of your counter top given a (5) business day notice of the date you'd like it removed for free, at which point we would be happy to refer you to a solid surface counter top company
Kitchen cabinet refaced form dark oak to light oak very happy with the look they did good job.
I am rejecting this response because: Their invoicing is not correct we have I signed contact and have reviewed the work change with our attorney that the insurance sent us and the money we received was mainly for our roof ,fence awnings,window covers ac repair,deck painting , not just Windows ,siding ,gutters,faciaRegardless of our insurance payout they are only entitled to their signed contract agreement ,not thousands over that amountUnfortunately we have had to hire a attorney due to their harassment and threats of liens and foreclosures
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Mr [redacted] , We did immediately follow through with your request to remove you from our databaseYou will not receive any further calls Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) It would have been nice to say they were sorry for calling
On Thu, Aug 21, at 6:AM, [redacted] *** [redacted] wrote: I have received my check from The Window StoreThank you [redacted] Sent from my iPad
The signed contract is for the insurance Replacement Cost Value plus any additional negotiated amounts with the insurance company We negotiated additional dollar amounts with the insurance company to repair the home with like kind and quality materials the customer had before The customer was fully aware that we would be negotiating additional dollar amounts beyond the original written contract amount with the insurance company That is why the original contract clearly states the dollar figure PLUS any insurance approved supplements We negotiated an amount with the insurance company that allowed us to restore the home to its condition before the storm damage At this point, the customer has decided that they should be able to keep the approved supplemental amounts that the insurance company paid out That is illegal, as it is not legal for a homeowner to profit from an insurance claim
The Window Store strives to keep its customers happy by tending to all customer concernsWe did our best to call and accommodate with your schedule to set appointments to look at the countertop but many attempts did not work within your schedule which caused further delayYou are correct that we came back in December to address your concernsWe were confident we fixed the countertop at that time and didn’t hear from you for months, until June of this yearAt that time, The Window Store was working as a team to decide the best course of actionWe reviewed before and after photos that showed a beautifully re-done kitchen and one photo that showed a small spec only noticeable in the direct light and in personIt was our opinion, as experienced contractors, that trying to fix it again would make the most sense and that the cost to the entire countertop was nowhere near the $2,requestedWe always go above and beyond to be sure our customers are satisfied and The Window Store is happy to try and fix the area of the countertop once againWe pride ourselves on our countless positive reviews and happy customers
I am rejecting this response because: So you are trying to tell me that the value of the product and labor for the countertop was $of the $7,we paid you? UnbelievableWe are sick of playing these silly games with you so we will allow you to fix your defective product for a third timeBut we would appreciate getting it done in less than a couple of months, and would like some notice of when your installer is availableI cannot fully accept your response until the product is installed correctly, as it has been done wrong twice already and three separate people with your company have said you don't believe you can do it properly
The final invoice for work completed has been triple checked and revised per insurance claimThe contract signed was an insurance related claim so therefore negotiations with the insurance company had to take placeOnce those negotiations were completed, the insurance company agreed to pay more for a higher grade product and increased the amount of the insurance claimAt that time, a representative from The Window Store came out to the home and went over the new pricing amount per insurance company, and had the homeowner's sign an addendum to the original contractThe purpose of the addendum is to acknowledge that when the homeowner receives the funds from their insurance company that they will then send the funds to us, as we were contracted to complete the work and didThere is no issue with the workmanship and all work has been completed so The Window Store would like to be paid
We ordered new warranty casement sashes that took an inordinate time from the manufacturer to come in to our warehouse and they were installed on September 11th
Thank you [redacted] and [redacted] for taking the time to provide us with feedbackWe understand it is not always easy to share this sort of thing and we would like you to know that we value your feedback and take it very seriouslyThe Window Store strives to pay close attention to the treatment of our customersOur customers should never feel pressured; in fact, we always preach that our sales staff should the home leave as friendsThat is our credo! The salesperson was told many times to, “Make a friend,” and to do whatever was needed to make potential customers comfortable as we go through the sales and installation processThe manner in which our salesperson carried out her job and the way she reacted to our potential customers is completely unacceptableBecause of this kind of behavior, the salesperson has been dismissedOur production department, our marketing department and the owners are all extremely disappointed that this potential customer had such a terrible experience with usIt affects us all deeply and we take it personallyThis kind of complaint reverberates throughout the entire companyWe have attempted to contact [redacted] and [redacted] but we have not connectedIf they wish to discuss the situation with management, we would encourage a call into our officePlease accept our deepest apologies and we wish you all the best in the future
We are sorry to hear you'd like to remove the beautiful counter top due to the small defectWe have offered a discount for the defective portion for $350; If you wish we will remove and dispose of your counter top given a (5) business day notice of the date you'd like it removed for free, at which point we would be happy to refer you to a solid surface counter top company