Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: *** *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dvins.com
Statement by Mr *** is correct in that we did not receive a request to cancel the DeltaCare Plan until he called us on November 5th
Per our conversation, he has a note to fax us and our fax number on the note and a recollection that it was in April but we never received a fax to cancel the planHe states that the premiums were being drafted from his fathers account and that he did not see those statements showing the monthly continuing premium draft
We cancelled back to XX-XX-XXXX even though the terms of his coverage require he give us a day notice and premium for November was collectedWe are in the process of refunding the November premium to him
The monthly plan premium was forwarded to the carrier, DeltaCare, with a portion going to his elected dental provider for his coverage under the HMO dental plan
It is unfortunate that this situation occurred but we cannot refund the retroactive premium
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My issue goes unsolvedIts unfortunate that my dues are non refundable even though I cancelledAt this point I just have to take it as a lossI appreciate the responseThank you
Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: *** *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dvins.com
Statement by Mr *** is correct in that we did not receive a request to cancel the DeltaCare Plan until he called us on November 5th
Per our conversation, he has a note to fax us and our fax number on the note and a recollection that it was in April but we never received a fax to cancel the planHe states that the premiums were being drafted from his fathers account and that he did not see those statements showing the monthly continuing premium draft
We cancelled back to XX-XX-XXXX even though the terms of his coverage require he give us a day notice and premium for November was collectedWe are in the process of refunding the November premium to him
The monthly plan premium was forwarded to the carrier, DeltaCare, with a portion going to his elected dental provider for his coverage under the HMO dental plan
It is unfortunate that this situation occurred but we cannot refund the retroactive premium
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My issue goes unsolvedIts unfortunate that my dues are non refundable even though I cancelledAt this point I just have to take it as a lossI appreciate the responseThank you