(Revdex.com received the following response to the consumer complaint)1/17/17Response to Revdex.com complaint [redacted] We received the complaint by mail on 1/17/17.The customer was in the on Monday December 12, to set up cell phone serviceThe customer wanted to port her number from either [redacted] or "her government phone" so she could get a "free" phoneThe "free" phone offer does have some qualificationsAll lines being ported must be active lines of service, not suspended or cancelled, with the current carrierThe "government phone" normally from [redacted] is not portableIn order to port a number from [redacted] , it requires the IMEI number from the existing phone, which she said she lostEven though these would normally be able to be ported in the [redacted] account was not active and the [redacted] line did ot have the phone available to retrieve the IMEI numberThis was explained to the customer at the time of the activation.We completed the activation with a new number, a phone that was eligible for the new customer discount of $19.00, normally $109.00, and the base plan of $per monthUpon completion of the activation we reviewed the terms and conditions of the service, of which a copy was provided to the customer (copy attached)As part of the terms and conditions there is the " [redacted] Promise", which states, a customer can return their device to the selling dealer and cancel service for a refund provided the device is returned within days of purchase with less than one hour of talk time in like new conditionThe customer returned to the store on Monday December 18, which made the days elapsed at This is a [redacted] policy not our store's policyOur store hours are posted on our door and on our answering machine, Monday through Friday AM to PM, Saturdays AM to PM and closed on Sundays.The customer did not contact us prior to the visit on Monday December 18, with regards to any issues with the phone or serviceWe received no phone call or visit since the activation on Monday December 12, with regards to any issues with the phone or serviceWe received no phone call or visit since the activation on Monday December 12, Had we been contacted by the customer prior to the morning of the 18th, we could have advised the customer of the best way to handle thisWhen the customer came in on the 18th asking for the refund we explained that we could not refund the money since it was outside of the day return policy, but she could call [redacted] and take it up with themShe then wanted a "corporate contact" number, we gave her the customer care phone numberShe was not satisfied that number and was demanding another contact number, this is the only number we have to give to a customerThe customer stormed out of the store
(Revdex.com received the following response to the consumer complaint)1/17/17Response to Revdex.com complaint [redacted]We received the complaint by mail on 1/17/17.The customer was in the on Monday December 12, 2016 to set up cell phone service. The customer wanted to port her number from either [redacted] or "her...
government phone" so she could get a "free" phone. The "free" phone offer does have some qualifications. All lines being ported must be active lines of service, not suspended or cancelled, with the current carrier. The "government phone" normally from [redacted] is not portable. In order to port a number from [redacted], it requires the IMEI number from the existing phone, which she said she lost. Even though these would normally be able to be ported in the [redacted] account was not active and the [redacted] line did ot have the phone available to retrieve the IMEI number. This was explained to the customer at the time of the activation.We completed the activation with a new number, a phone that was eligible for the new customer discount of $19.00, normally $109.00, and the base plan of $30 per month. Upon completion of the activation we reviewed the terms and conditions of the service, of which a copy was provided to the customer (copy attached). As part of the terms and conditions there is the "[redacted] Promise", which states, a customer can return their device to the selling dealer and cancel service for a refund provided the device is returned within 7 days of purchase with less than one hour of talk time in like new condition. The customer returned to the store on Monday December 18, 2016 which made the days elapsed at 8. This is a [redacted] policy not our store's policy. Our store hours are posted on our door and on our answering machine, Monday through Friday 20 AM to 6 PM, Saturdays 10 AM to 5 PM and closed on Sundays.The customer did not contact us prior to the visit on Monday December 18, 2016 with regards to any issues with the phone or service. We received no phone call or visit since the activation on Monday December 12, 2016 with regards to any issues with the phone or service. We received no phone call or visit since the activation on Monday December 12, 2016. Had we been contacted by the customer prior to the morning of the 18th, we could have advised the customer of the best way to handle this. When the customer came in on the 18th asking for the refund we explained that we could not refund the money since it was outside of the 7 day return policy, but she could call [redacted] and take it up with them. She then wanted a "corporate contact" number, we gave her the customer care phone number. She was not satisfied that number and was demanding another contact number, this is the only number we have to give to a customer. The customer stormed out of the store.
(Revdex.com received the following response to the consumer complaint)1/17/17Response to Revdex.com complaint [redacted] We received the complaint by mail on 1/17/17.The customer was in the on Monday December 12, to set up cell phone serviceThe customer wanted to port her number from either [redacted] or "her government phone" so she could get a "free" phoneThe "free" phone offer does have some qualificationsAll lines being ported must be active lines of service, not suspended or cancelled, with the current carrierThe "government phone" normally from [redacted] is not portableIn order to port a number from [redacted] , it requires the IMEI number from the existing phone, which she said she lostEven though these would normally be able to be ported in the [redacted] account was not active and the [redacted] line did ot have the phone available to retrieve the IMEI numberThis was explained to the customer at the time of the activation.We completed the activation with a new number, a phone that was eligible for the new customer discount of $19.00, normally $109.00, and the base plan of $per monthUpon completion of the activation we reviewed the terms and conditions of the service, of which a copy was provided to the customer (copy attached)As part of the terms and conditions there is the " [redacted] Promise", which states, a customer can return their device to the selling dealer and cancel service for a refund provided the device is returned within days of purchase with less than one hour of talk time in like new conditionThe customer returned to the store on Monday December 18, which made the days elapsed at This is a [redacted] policy not our store's policyOur store hours are posted on our door and on our answering machine, Monday through Friday AM to PM, Saturdays AM to PM and closed on Sundays.The customer did not contact us prior to the visit on Monday December 18, with regards to any issues with the phone or serviceWe received no phone call or visit since the activation on Monday December 12, with regards to any issues with the phone or serviceWe received no phone call or visit since the activation on Monday December 12, Had we been contacted by the customer prior to the morning of the 18th, we could have advised the customer of the best way to handle thisWhen the customer came in on the 18th asking for the refund we explained that we could not refund the money since it was outside of the day return policy, but she could call [redacted] and take it up with themShe then wanted a "corporate contact" number, we gave her the customer care phone numberShe was not satisfied that number and was demanding another contact number, this is the only number we have to give to a customerThe customer stormed out of the store
(Revdex.com received the following response to the consumer complaint)1/17/17Response to Revdex.com complaint [redacted]We received the complaint by mail on 1/17/17.The customer was in the on Monday December 12, 2016 to set up cell phone service. The customer wanted to port her number from either [redacted] or "her...
government phone" so she could get a "free" phone. The "free" phone offer does have some qualifications. All lines being ported must be active lines of service, not suspended or cancelled, with the current carrier. The "government phone" normally from [redacted] is not portable. In order to port a number from [redacted], it requires the IMEI number from the existing phone, which she said she lost. Even though these would normally be able to be ported in the [redacted] account was not active and the [redacted] line did ot have the phone available to retrieve the IMEI number. This was explained to the customer at the time of the activation.We completed the activation with a new number, a phone that was eligible for the new customer discount of $19.00, normally $109.00, and the base plan of $30 per month. Upon completion of the activation we reviewed the terms and conditions of the service, of which a copy was provided to the customer (copy attached). As part of the terms and conditions there is the "[redacted] Promise", which states, a customer can return their device to the selling dealer and cancel service for a refund provided the device is returned within 7 days of purchase with less than one hour of talk time in like new condition. The customer returned to the store on Monday December 18, 2016 which made the days elapsed at 8. This is a [redacted] policy not our store's policy. Our store hours are posted on our door and on our answering machine, Monday through Friday 20 AM to 6 PM, Saturdays 10 AM to 5 PM and closed on Sundays.The customer did not contact us prior to the visit on Monday December 18, 2016 with regards to any issues with the phone or service. We received no phone call or visit since the activation on Monday December 12, 2016 with regards to any issues with the phone or service. We received no phone call or visit since the activation on Monday December 12, 2016. Had we been contacted by the customer prior to the morning of the 18th, we could have advised the customer of the best way to handle this. When the customer came in on the 18th asking for the refund we explained that we could not refund the money since it was outside of the 7 day return policy, but she could call [redacted] and take it up with them. She then wanted a "corporate contact" number, we gave her the customer care phone number. She was not satisfied that number and was demanding another contact number, this is the only number we have to give to a customer. The customer stormed out of the store.