The Wisconsin Cheeseman

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance Regards, [redacted] ***

We received your correspondence from the Revdex.com regarding Order #*** received via mail 2/25/We apologize for any confusion regarding the refund for this order. Our records indicate that upon receipt of the order, an attempt was made to reach you by phone 2/26/to
relay the information about your selection being out of stockThe call was not answered and a message was left. The Wisconsin Cheeseman, like most retailers, uses automated payment processing equipment that electronically scans and processes paymentsFederal law requires that consumer payments be processed and posted as of the day they are receivedTo fulfill this requirement, a refund account is established and required to age for fifteen business days before being eligible for refundThe refunds are generated once per week, on MondaysFebruary 27th was the day the refund account was establishedThe refund was aged until 3/20/2015, and refund check #was generated the following Monday 3/23/Our records show this check was cashed 4/13/We regret any misinformation by our representative as well as any inconvenience this process has caused you. We hope this information is helpful to youWe appreciate the opportunity to explain. Sincerely,The Wisconsin Cheeseman

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  Thank you for your assistance.
Regards,
 
[redacted]

Review: I paid the balance in full via certified mail and received the card signed by [redacted]. I was called on 6/11/14 and spoke to Ms [redacted] and she sent someone to check on payment which was then picked up late. It was mailed 5/29/14 along with another certified letter which was received on 6/5/14 same area in WI. The amount paid $46.37. I am being harassed with multiple letters assessing a late fee and am being charged finance charge on the late fee.Desired Settlement: I want my account restored to zero balance and also restore any negative credit reporting to a good standing. I also want a letter stating account balance is zero to verify this has been resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a product from the company early in February 2015. I paid by check, and my check was cashed by the company weeks before notifying me by phone that the product was not available. Through repeated attempts to contact customer service, they finally informed me that a refund was issued on February 27th, 2015 and would arrive in a week to ten days.

Over a month later the refund has still not arrived, and the company refuses to acknowledge that they have sent it at all. This is now two months after the fact and counting...

They cashed my check knowing ahead of time that the product was not available, and they are refusing to give me back the money they stole from me. This is a small amount of money, but I am highly offended at this behavior. This is the worst customer service I have ever received from any company, ever, in my entire lifetime.Desired Settlement: I want my money back. This is not even a "refund" as they NEVER PROVIDED ME WITH A PRODUCT. They simply cashed my check, and gave NOTHING in return for it.

I want an apology from this company as well, as to this atrocious behavior on their part.

I will take this to the state attorney general for consumer complaints and every business organization relevent to this issue that I can find.

Business

Response:

We received your correspondence from the Revdex.com regarding Order #[redacted] received via mail 2/25/2015. We apologize for any confusion regarding the refund for this order. Our records indicate that upon receipt of the order, an attempt was made to reach you by phone 2/26/2015 to relay the information about your selection being out of stock. The call was not answered and a message was left. The Wisconsin Cheeseman, like most retailers, uses automated payment processing equipment that electronically scans and processes payments. Federal law requires that consumer payments be processed and posted as of the day they are received. To fulfill this requirement, a refund account is established and required to age for fifteen business days before being eligible for refund. The refunds are generated once per week, on Mondays. February 27th was the day the refund account was established. The refund was aged until 3/20/2015, and refund check #0012487 was generated the following Monday 3/23/2015. Our records show this check was cashed 4/13/2015. We regret any misinformation by our representative as well as any inconvenience this process has caused you. We hope this information is helpful to you. We appreciate the opportunity to explain. Sincerely,The Wisconsin Cheeseman