The Wit

Initial Business Response / [redacted] (1000, 6, 2015/09/04) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: http://www.thewithotel.com Unfortunately, we have no record of this guest making a reservation either at the property level, or with [redacted] Worldwide ReservationsPresently, there is no reservation in our system under this name; therefore, we cannot research the transaction We are happy to research any dates for reservations if this individual is interested in contacting our hotelIn regard to accessing to our rooftop bar, it is also available through our reservation department at the hotelROOF is available for reservations or on a first come first served basis based upon the date requested Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is rather unfortunate that your database has no recollection of transpiring eventsUnfortunately that seems to be a habit of your policies because no one seems to know what I am referring toIt is unlawful to state to me the call is "recorded for quality assurance" and no calls are being pulledAlso for promises to be made and then no one has any recordThis must be the policies of [redacted] to do as such Final Business Response / [redacted] (4000, 10, 2015/09/09) */ As previously noted, we have checked with [redacted] Reservations Worldwide and they do not have a record of your call nor do the supervisors have any notes with your nameWithout the specific time and date of the call, date of the reservation, etc we have no way to research the callAs well, not all calls are recorded for quality assuranceAs far as a confirmation number, the number is verbally recited at the time of the reservation and then the reservation is confirmed through the email address that has been provided If you are interested in booking a reservation, please contact us at: XXX-XXX-XXXX and please see the comments below regarding ROOF reservations and access as you have requested this as well To ensure access to ROOF during your stay, we highly encourage all guests to make a table reservation to guarantee accessRegistered hotel guests (maximum of per room) that do not have a reservation will receive waived cover charge and will join our general admission cue on Lake StreetROOF is open to the public and access is available on a first come first served basis if you do not have a reservationTo ensure access and confirm a reservation call [redacted] email [redacted] @thewithotel.com or visit roofonthewit.com

Initial Business Response /* (1000, 6, 2015/09/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: http://www.thewithotel.com
Unfortunately, we have no record of this guest making a reservation either at the property level, or with [redacted] Worldwide...

Reservations. Presently, there is no reservation in our system under this name; therefore, we cannot research the transaction.
We are happy to research any dates for reservations if this individual is interested in contacting our hotel. In regard to accessing to our rooftop bar, it is also available through our reservation department at the hotel. ROOF is available for reservations or on a first come first served basis based upon the date requested.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is rather unfortunate that your database has no recollection of transpiring events. Unfortunately that seems to be a habit of your policies because no one seems to know what I am referring to. It is unlawful to state to me the call is "recorded for quality assurance" and no calls are being pulled. Also for promises to be made and then no one has any record. This must be the policies of [redacted] to do as such.
Final Business Response /* (4000, 10, 2015/09/09) */
As previously noted, we have checked with [redacted] Reservations Worldwide and they do not have a record of your call nor do the supervisors have any notes with your name. Without the specific time and date of the call, date of the reservation, etc we have no way to research the call. As well, not all calls are recorded for quality assurance. As far as a confirmation number, the number is verbally recited at the time of the reservation and then the reservation is confirmed through the email address that has been provided.
If you are interested in booking a reservation, please contact us at: XXX-XXX-XXXX and please see the comments below regarding ROOF reservations and access as you have requested this as well.
To ensure access to ROOF during your stay, we highly encourage all guests to make a table reservation to guarantee access. Registered hotel guests (maximum of 4 per room) that do not have a reservation will receive waived cover charge and will join our general admission cue on Lake Street. ROOF is open to the public and access is available on a first come first served basis if you do not have a reservation. To ensure access and confirm a reservation call [redacted] email [redacted]@thewithotel.com or visit roofonthewit.com.