The Woodlands Apartments

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me They did refund me a total of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Natomas Ridge apologizes for any misunderstanding with Mr [redacted] Mr [redacted] used our online system to apply for an apartment on 6/26/At the time Mr [redacted] clicked the “apply” button, costs are incurred for the propertyThe application fee is $39, which includes both a credit and a background checkAdditionally, we took an apartment off the market and held it for him for over three weeksMr [redacted] refers to an incident that occurred on 6/4/on the propertyAt the time Mr [redacted] applied (6/26/14), the incident had already been in the news and was clearly onlineIt is our belief that Mr [redacted] had access to the information prior to applying for the apartmentMr [redacted] had access to the information before the 48-hour refund period would have expiredThe $holding fee is non-refundable after hoursThe website has the following notice: " [redacted] To reserve your new home, please click the “Get Approved” button above to complete our rental application and start the screening processYou will be required to submit a $Reservation FeeOnce you are pre-approved, the Reservation Fee will be applied to your Security DepositShould your application be denied or should you choose to cancel your reserved home within two business days from the date of application, the Reservation Fee will be refunded to youAfter two business days, the Reservation Fee is non-refundable." Again, we apologize for any misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have not stayed in my apartment since 7/27/there is still a foul odor in my apartment, on top of that the apartment is now growing mold which I have pictures of, and the smell of mildew still reeks in the apartment! I have a witness that no one has been in my apartment since they laid the padding for carpet down, which should have been pulled upThey keep stating that the apartment is habitable when there is mold and mildew, something that neither of them would stay in themselves! I have contacted my attorney about this issue since they don't want to do anything about this! It's going on weeks that I have been out of my apartment, and $is all they can offer, NO sirRevdex.com*** *** *** ** * *** who resides at *** *** *** ***; I'm writing inreference to her rejection to the business response.*** *** called on 8/17/and spoke with the Assistant Manager *** in regards to her apartment having a foul odor*** and our Lead Maintenance *** walked her apartment together on the morning of 8/18/to inspect for the foul smell and look for any visible mold in the areas ***
*** had referencedUpon inspection of the apartment they noticed that her A/C was off, therefore no air was circulating throughout her apartment .Per *** and ***, they noticed no foul smell anywhere nor did they find any mold(Pictures Attached) *** spoke with *** *** afterwards to let her know he did not find any issues.*** *** continued to complain about the smell even after speaking with ***In order to satisfy *** *** we offered to have an ozone machine placed in her apartment to alleviate anything she might have smelledShe agreed to have this done; therefore we had Steam-a-Way place the ozone machine in her apartment on 8/19/We feel as if this situation has been handled in a very professional manner and would like to consider this matter closed

*** *** applied for an apartment and wanted a downstairsThe ones available were not exactly the same as the model--they didn't have gates on the patiosThis wasn't acceptable to *** ***We refunded his
application and his $holding deposit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
 I see now that the Woodlands are not going
to take responsibility for what I'm disputing. I'm not disputing the
"work" done in the apartment. I'm disputing the fact that I paid my
rent in full for the entire month of August, and I was unable to live there.
From 7/27/15, until 8/20/15 I have not stayed in my apartment, due to water and
mold. I was there 8/7/15 when the maintenance man came and spayed bleach in my daughter’s
closet, and in the linen closet, but the smell never went away, even with the
air circulating. How is that habitable when mold clearly makes you sick, I
couldn't live, or bring my child there for weeks because of this. What about the
mold you cannot see, they didn't pull up the carpet in my daughter’s closet
where it was clearly wet, ie why the mold start growing in her closet. They
also did not remove the sheet rock from the linen closet where the water clearly spread, that's why it was
filled with mold from top to bottom. If the inside looked like that, imagine
what's on the opposite side of those 2 walls.  It's fine, they don't want to do
anything about what I'm disputing, and the so called
"professionalism" they have had through this, it's all fine. I have
contacted my layer, and we will be taking this matter to civil court. I will be damned
before I let my child or myself get sick and die, just because they don't want
to do the work correctly, maybe they are used to smelling mold and mildew, but
I am not. The Ozone machine that was placed in the apartment on Tuesday 8/18/15 took the odor out of the air, but for how long? Mind you, the apartment had been smelling like mold from the time I discovered it which was 8/7/15,  until the machine was placed in there.  The
apartment is not the way that I rented it before this tragedy, and that's what
I pay rent for, to be comfortable, not to succumb of what they think is
"habitable". This is crazy that I had to go through all of this, and it wasn't my fault, If I was someone else, I would have been placed in a different unit, or a sister apartment if they have none. Because this is a D-list apartment, that's how we get treated. I have NEVER had any problems with this apartment until I transferred buildings, and I can assure you it's been HELL ever since, I really want out at this point. I work hard for my money, and I have never been late on my rent, and still I'm treated like crap. You can close the case after this, I will take them to court.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

[redacted] applied for an apartment and wanted a downstairs. The ones available were not exactly the same as the model--they didn't have gates on the patios. This wasn't acceptable to [redacted]. We refunded his application and his $100 holding deposit.

Natomas Ridge apologizes for any misunderstanding with Mr. [redacted]. Mr. [redacted] used our online system to apply for an apartment on 6/26/14. At the time Mr. [redacted] clicked the “apply” button, costs are incurred for...

the property. The application fee is $39, which includes both a credit and a background check. Additionally, we took an apartment off the market and held it for him for over three weeks. Mr. [redacted] refers to an incident that occurred on 6/4/14 on the property. At the time Mr. [redacted] applied (6/26/14), the incident had already been in the news and was clearly online. It is our belief that Mr. [redacted] had access to the information prior to applying for the apartment. Mr. [redacted] had access to the information before the 48-hour refund period would have expired. The $100 holding fee is non-refundable after 48 hours. The website has the following notice: "* To reserve your new home, please click the “Get Approved” button above to complete our rental application and start the screening process. You will be required to submit a $100.00 Reservation Fee. Once you are pre-approved, the Reservation Fee will be applied to your Security Deposit. Should your application be denied or should you choose to cancel your reserved home within two business days from the date of application, the Reservation Fee will be refunded to you. After two business days, the Reservation Fee is non-refundable." Again, we apologize for any misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  They did refund me a total of $200.

I am rejecting this response because:I use the online application system because the leasing agent stated that he does not accept credit or debt payments. He suggested that I use the online system and I applied online on the leasing agents computer at Natomas Ridge apartments. If I had any knowledge of the incident prior to applying I would have never visited the complex. The agents made the incident seem like it was no big deal when I inquired about the incident. When I tried to get my deposit back I was told a manager would contact me and it never happened. It's obvious that the staff at Natomas Ridge cares more about their customers money than their safety.

Review: I recently move to Sacramento, California from Orlando, Florida in May. Upon moving my first decision was to find a safe place to live. I came across Natomas Ridge Apartments and, from online reviews, it seemed like a very nice apartment complex. I set up an appointment on June 26th, did a walk around, and everything seemed fine. I paid the application fee and the holding deposit of $100.00 with high hopes of moving in on the first of August. While searching for near by gyms, I discovered that there was a homicide and suicide shooting at Natomas Ridge in early July. My first reaction was to contact the leasing agent [redacted] who assisted me with the walk around. I was told that it was a domestic isolated incident that could have happened any where and that the media blew the incident out of proportion. I was also told to go to the [redacted]s website to review the incident in full details. I attempted to do so but I did not find the incident. Concerned about my safety and the safety of any future guests, I concluded that I did not want to live in that kind of environment for the 13 months I agreed to before this knowledge. I contact Natomas Ridge inquiring for the refund of my holding deposit and I was denied because they told me that it was non refundable after 72 hours. I told them that I don't think that its fair due to the nature of the situation. I was told on July 21st that a manager will be contacting me in regards to the issue. I have not been contacted my anyone.Desired Settlement: I will like my holding deposit of $100.00 refunded due to the nature of the situation.

Business

Response:

Natomas Ridge apologizes for any misunderstanding with Mr. [redacted]. Mr. [redacted] used our online system to apply for an apartment on 6/26/14. At the time Mr. [redacted] clicked the “apply” button, costs are incurred for the property. The application fee is $39, which includes both a credit and a background check. Additionally, we took an apartment off the market and held it for him for over three weeks. Mr. [redacted] refers to an incident that occurred on 6/4/14 on the property. At the time Mr. [redacted] applied (6/26/14), the incident had already been in the news and was clearly online. It is our belief that Mr. [redacted] had access to the information prior to applying for the apartment. Mr. [redacted] had access to the information before the 48-hour refund period would have expired. The $100 holding fee is non-refundable after 48 hours. The website has the following notice: "* To reserve your new home, please click the “Get Approved” button above to complete our rental application and start the screening process. You will be required to submit a $100.00 Reservation Fee. Once you are pre-approved, the Reservation Fee will be applied to your Security Deposit. Should your application be denied or should you choose to cancel your reserved home within two business days from the date of application, the Reservation Fee will be refunded to you. After two business days, the Reservation Fee is non-refundable." Again, we apologize for any misunderstanding

Consumer

Response:

I am rejecting this response because:I use the online application system because the leasing agent stated that he does not accept credit or debt payments. He suggested that I use the online system and I applied online on the leasing agents computer at Natomas Ridge apartments. If I had any knowledge of the incident prior to applying I would have never visited the complex. The agents made the incident seem like it was no big deal when I inquired about the incident. When I tried to get my deposit back I was told a manager would contact me and it never happened. It's obvious that the staff at Natomas Ridge cares more about their customers money than their safety.

Review: I visited the location looking for an apartment. The leasing agent [redacted], took me to a demo 2 bedroom 2 baths downstairs unit. It was quite nice and loved that it had an enclosed patio for my 18-month-old daughter to play in. I asked about availability for that same floor plan. He gave me various options and printed quotes and I decided on a 2 bed 2 bath for $2,013. I left their office as he said the application process was all online and applied that evening. I called the following day to find out what the next steps were. He reviewed the units he had quoted me on the prior day. They were both upstairs however. He did offer me units [redacted] and [redacted] which were downstairs units. I asked The leasing agent what the differences between [redacted] and [redacted] were and he suggested unit [redacted] since there was less apartments on that building. He never mentioned that there was a difference in the patios compared to the one that I visited and walked through. If I would have known that the unit that they had available for rent did not have an enclosed patio I would have never applied. It would not be safe for my child and she could easily run off. I visited the complex two weeks later after sub par follow up from the leasing agent. I continuously had to call and when I would call I would be placed on very long hold times. Each time I would have to hang up and call again. I decided to take a trip to view the building where the apartment I would live in was. That's when I noticed the difference In the floor plan and I went into the office to request a refund because that was not the unit I was shown. I was given push back since it was after 72 hours but my argument was valid and they refunded my holding deposit and still waiting for the check. However I want my application fees back as well. $50 each for 2 adults. Total $100 + $100 holding deposit = $200 total refundDesired Settlement: I was supposedly refunded my holding deposit and I am expecting a check in the amount of $100. The visit to their complex when I requested the refund was Thursday, August 20, 2015. However, I am also looking for the refund of my credit applications of $50 each for a total amount of $100. I would never have committed or applied to an apartment that did not have an enclosed patio due to the safety of my child. The total refund is $200. Deposit and application fees $100 each.

Business

Response:

[redacted] applied for an apartment and wanted a downstairs. The ones available were not exactly the same as the model--they didn't have gates on the patios. This wasn't acceptable to [redacted]. We refunded his application and his $100 holding deposit.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. They did refund me a total of $200.

Review: I recently had to break my lease with this apartment facility. When I decided to finalize my decision to move from this apartment I called prior to notifying them officially to verify all the necessities in doing so. When I called I spoke with a employee by the name of [redacted] who was very rude and short with me. I proceeded to complete the process with the information that was given to me. On August 1st I dropped off an envelope that included a signed thirty day notice in addition to two money orders with my rent due. I dropped it in the drop box, because I finished work after the office was closed. I then was on vacation for the next week. When I returned home I found a 3 day notice to pay or evict on my door. When I called the office to inquire about the reason for the notice the employee by the name of [redacted] (male) stated that they never received my rent, when asked if they had my 30 day notice on file he stated he did. I proceeded to tell him that I included the money order with that notice. He states that there was nothing they could do if unless I had the pay stub with the money order. I proceeded to look for the stub for the money order, being that it was some time later I no longer had it. I asked him why I was not notified via email or by phone and just with a notification on the door so much time later, he then stated they had to many tenets to such procedures. Later I spoke with the property manager ([redacted]) and explained the situation which he said I had to show proof, he stated that he could have applied it incorrectly. I called [redacted] a local grocery store where it was purchased and found the increments in which they were made out, he states there were no money order in such increments. They have since sent this past due payment to attorneys. Which they have ([redacted], [redacted] in addition have called me multiple times in regards to this matter since, which prior was to much for the complex. I will proceed to pay what is due to protect my credit and renters history.

Desired Settlement: DesiredSettlementID: Refund

I feel that if there complex manager can state that the money he personally handles could have been applied incorrectly indicates unlawful activities. I would like this matter looked into. And if any probable cause is found, I would like to be notified. I will pay the amount disputed, but would like to be refunded.

Business

Response:

Initial Business Response

To whom it may concern,

As of 9/23/2013 Natomas Ridge has located the complainants missing money and has refunded the remainder to said complainant. The complainant had dropped off two money orders but she had written the incorrect apartment number on the money orders.

The money was applied to the apartment numbers account that was written on the money orders and due to the fact that the complainant was not able to provide Natomas Ridge with a receipt of said money orders, we were unable to locate the missing money until a full audit off all 800 accounts was conducted.

The complainant has since been noticed that the money was located and thanked us for finding the missing money.

Thank you,

Natomas Ridge Manager