The Woods Apts

Good afternoon, To Whom It May Concern: Thank you for your documentation and sending me the complaint from previous resident, [redacted] at [redacted] ***, Jeffersonville, IN I was unaware there were issues in the apartment before with the internal audits, "lost" paperwork, etcas this client claimsTo my knowledge, Mr [redacted] got a divorce and purchased a homeSince the lease he signed was for a year (from 10/23/to 10/31/2016), we have a termination clause in the lease paperwork as input below for your convenience: [redacted] Luckily, Mr [redacted] was a well qualified applicant at the time of move in and got to move in with the $deposit specialHe did not have to forfeit a deposit in this caseUnfortunately, his account was under eviction due to non- payment for the month of March, so he owed that money, utilities, legal fees, and late feesTechnically, we could have charged him through a day notice, but we did not March rent, utilities, late fees, legal fee: $Damages to the unit when keys were turned in: $Termination fee equal to months rent: $Total due at move out: $The account has been paid in full; therefore this debt is settled, and nothing will be turned into the external collections agency Our company values integrity and we most certainly want to rectify anything if it was done not according to policyAfter thorough investigation, it looks like this case was taken care of diligently on our endI sincerely apologize if Mr [redacted] thinks he was treated unfairlyI am sure it is hard working overseas, getting a divorce, trying to move, and purchasing a house all in the same short time frameI can understand that would cause a hardship and cause someone to worryRest assured, this resident has successfully moved out and paid in full (Mr [redacted] might have been unaware of the lease termination clause, but that is in the lease for his benefit, because without it, he would of had to pay until the following October 2016)I would be pleased if you could pass along that information to him Please feel free to reply to [redacted] shall you have additional questions or need further clarification Thank you so much! Respectfully, [redacted] Research Properties, IncThe Woods Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Woods can bring up that my life is busy repeatedly throughout these inter-party messages, but personal circumstances aside there was an underlying cause that is leading to the current complaintWe can agree that the lease break fee was owed regardless and I can comply with this as an end resultWhat is less easily complied with is that there was The Woods made no err in the process of my legal departure from the apartments.With the email sent in December I gave a notice of vacancy and in beginning of January the apartment was vacantThe fact that I was out of the loop for so long without any awareness that the apartment was anything other than vacant is not acceptableMy observations indicate that the local managers in the apartments intentionally used me as a source of funding in the event that their deal with [redacted] fell throughThis is clear via two key observations: (1) By March (one+ month delta from date I made the apartment vacant) an apartment manager called asking for rent as it was past dueWhen the other manager overheard the confusion from my end she stated that she knew about the situation and then took over the conversationShe specifically indicated that she understood my confusion in asking, "so you didn't know [redacted] was still in the apartment, did you?" to which I responded, "no, how is she still in the apartment?"(2) In subsequent conversations, I and my POA tried to force an exit from The Woods contractIt was stated that this was not possible since [redacted] was on the lease.Furthermore, there was obvious negligence on checking the lease while being overly aggressive in stating that I was not able to break the lease even via speedily paying the lease break feeThe Woods was so sure that [redacted] was on the lease without checking the actual agreement most likely as it benefited them.After many additional conversations - including one in which a forged statement of work from my POA on [redacted] 's would allow her to take over the lease (Ms***) - we were finally able to dig up the lease from The Woods at which point it was found that I was the only party on the leaseThis finally allowed an exit from the lease via paying the past due rent plus the lease break fee.Again, I am requesting retribution of months rent because of the actions from The Woods and non-compliance with allowing me to exit the lease (delaying my closing on a property purchase) while even refusing to discuss payment terms as [redacted] was on the leaseIn the end as she was not on the lease, the point of failure was not actually on [redacted] , but with the local management at The Woods Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The termination clause in this case is of little interest unless it applied to my actual move out date which was in the first week of JanuaryThere exists an email between the client and property managers from Dec putting in notice that a move out was imminent by the end of the next monthIn this case after returning from my project in China I made sure the apartment was clear, that the keys were turned in, and heard nothing from The Woods for over monthsOne would believe that in this case the lease would be final and closedThen by accident the managers had called me looking to collect rent in Mar and *** was well aware as she informed the other manager that had called me that it was a mistakeSpeaking with her she realized that after this long period of time I had no idea that they were working a deal with my ex wifeThe deal consisted of *** assuming the lease responsibility, but as she was without a job they could not make the switchWhile they could not make the switch they did allow her to live there assuming she was on the leaseShe was not on the lease and was never on the leaseThey ever told me at one point after the hiatus that I could not even PAY to break the lease as *** was on itAt first I assumed that they had let her put her name on the lease, but after sufficient pressure they looked and found that she was not in fact on the lease. Because of these facts I cannot in my principled interest drop this matterMy request is a refund on the rent from the time keys were turned in until the lease break dateWhile I cannot prove the keys turned in as the apartments lost them, I can in fact prove that the apartment was vacated by means of uhaul in JanThis should be substantial evidenceThe deal they worked out with *** to keep the apartment should never have included me as we were already legally divorced by this time without *** ever being on the leaseThese are additional provable factsAt one point near the lease break date my POA was told that she could submit a letter stating that *** worked for her as a caregiver and that this letter would be sufficient evidence to transfer the Lease into her nameBoth my POA and I being people of integrity we refused this quick fixed and assumed to pay the immediate costs.If the matter is not rectified then we will be forced to provide further negative feedback via every source of acquisition that the apartments uses via the InternetKnowing business quite well and being a valuable member in Executive Leadership within my own company I understand well the cost of negative feedbackIf the matter is still not rectified then an evidences will be submitted after the feedback to show that this case was neither investigated per the response just delivered nor carried out in a professional manner in the first place.For what it is worth The Woods was the 6th rental ever held in my life and athe each of the others the tenure was smooth and without any issueThe managers and owners were straight forward and you could count on their word and hence the discrepancy in the current situationThe other negative reviews out help to build a case and I have ever considered a class action lawsuit in contacting these individualsThe main review found helpful before I stepped forward was that "renters must keep their receipts after paying rent each month and at times the apartments would call to collect rent after it was already paid while threatening legal action if not paid in full." Well being on the receiving end of this incompetence I am well aware that data is not properly recordedHow long did the apartment believe *** was on the lease for without actually checking the paperwork? Well at least I was lucky enough that they had the paperwork, but others out there may not be so fortunate.(1) Belief of another on lease without checking(2) Informing POA of forged letter in the other renter's behalf as means to get out of lease(3) Trying to work out a deal with other renter and keeping the primary out of the loop until time of eviction(4) Refusing to break the lease even if account was paid in full(5) Losing track of keys turned in back in Jan(6) During lease break told me that eviction had not yet been filed and that if paid would not be filed - after paid in full it was found through a title company in closing a property that there was an eviction on record which delayed the closing by weekPlease refund the rent for last months or matter will be escalatedA decreased tenant acquisition rate will far outweigh months rentIt's purely principle here and if the matter is corrected all previous reviews will be mitigated and redirected in a light that The Woods was fair in the arbitration of this conflict.
Regards,
*** ***

Good afternoon, To Whom It May Concern: Thank you for sending me Mr. [redacted]'s response to our letter in regards to the lease termination. I sincerely apologize to him as it looks like there was confusion about turning in keys, possession of the apartment, who was on the lease, lease end date, etc. I can assure all parties that Research Properties, Inc. participates in ethical business practices and the high majority of our customers would say the same. I know I cannot please all of the customers 100% of the time; however I do not think that threats of slander are appropriate on this situation either. Threatening defamation of character is not an appropriate response as more can be seen about that individual's character than the actual business itself.  As I stated in the first letter, I realize this previous lease- holder has been in high stress situations with divorcing, re-marrying, moving, being overseas, buying a house, all within a short time period and trying to get out of a signed agreement. The good news is that one can get out of a signed agreement, with a termination fee. The lease is in good standing now that the keys have officially been turned in by all parties, and the termination fee is paid. Regardless of when Mr. [redacted] turned in keys and stated he vacated the apartment, a lease termination fee would be required because the lease was not fulfilled. Whether this was in January or March, the results are the same. The signed contract was for October 2016. I am not sure on the confusion as to if the former Mrs. [redacted] was or was not on the lease agreement. Mr. [redacted] stated that he has a U-Haul receipt for proof; however just because one "roommate" turns in the keys to an apartment, doesn't give us the right to go ahead and take possession. Both (ALL) parties need to be in accord not just half of the involved parties with the office. For clarification, it sounds like Mr. [redacted] is trying to take out his aggression on Oak Park Townhomes, when in fact our staff was acting in the best interest of the business by protecting it and the lease holders. If he is threatening legal action, it should be against the former Mrs. [redacted] in small claims court, not Oak Park Townhomes. For further clarification, I have input the lease termination paragraph in the first response. Again, I can assure you that we want to be helpful but Mr. [redacted] threats are not helpful. Respectfully, [redacted] Research Properties, Inc.

Good afternoon, To Whom It May Concern: Thank you for your documentation and sending me the complaint from previous resident, [redacted] at [redacted], Jeffersonville, IN 47130. I was unaware there were issues in the apartment before with the internal audits, "lost" paperwork, etc. as...

this client claims. To my knowledge, Mr. [redacted] got a divorce and purchased a home. Since the lease he signed was for a year (from 10/23/2015 to 10/31/2016), we have a termination clause in the lease paperwork as input below for your convenience: [redacted] Luckily, Mr. [redacted] was a well qualified applicant at the time of move in and got to move in with the $0 deposit special. He did not have to forfeit a deposit in this case. Unfortunately, his account was under eviction due to non- payment for the month of March, so he owed that money, utilities, legal fees, and late fees. Technically, we could have charged him through a 30 day notice, but we did not.  March 2016 rent, utilities, late fees, legal fee:     $1120.19 Damages to the unit when keys were turned in:    $320.00 Termination fee equal to 2 months rent:             $1338.00 Total due at move out:                                    $2778.19 The account has been paid in full; therefore this debt is settled, and nothing will be turned into the external collections agency.  Our company values integrity and we most certainly want to rectify anything if it was done not according to policy. After thorough investigation, it looks like this case was taken care of diligently on our end. I sincerely apologize if Mr. [redacted] thinks he was treated unfairly. I am sure it is hard working overseas, getting a divorce, trying to move, and purchasing a house all in the same short time frame. I can understand that would cause a hardship and cause someone to worry. Rest assured, this resident has successfully moved out and paid in full.  (Mr. [redacted] might have been unaware of the lease termination clause, but that is in the lease for his benefit, because without it, he would of had to pay until the following October 2016). I would be pleased if you could pass along that information to him.  Please feel free to reply to [redacted] shall you have additional questions or need further clarification.  Thank you so much! Respectfully, [redacted] Research Properties, Inc. The Woods Apartments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Woods can bring up that my life is busy repeatedly throughout these inter-party messages, but personal circumstances aside there was an underlying cause that is leading to the current complaint. We can agree that the lease break fee was owed regardless and I can comply with this as an end result. What is less easily complied with is that there was The Woods made no err in the process of my legal departure from the apartments.With the email sent in December I gave a notice of vacancy and in beginning of January the apartment was vacant. The fact that I was out of the loop for so long without any awareness that the apartment was anything other than vacant is not acceptable. My observations indicate that the local managers in the apartments intentionally used me as a source of funding in the event that their deal with [redacted] fell through. This is clear via two key observations: (1) By March 2016 (one+ month delta from date I made the apartment vacant) an apartment manager called asking for rent as it was past due. When the other manager overheard the confusion from my end she stated that she knew about the situation and then took over the conversation. She specifically indicated that she understood my confusion in asking, "so you didn't know [redacted] was still in the apartment, did you?" to which I responded, "no, how is she still in the apartment?"(2) In subsequent conversations, I and my POA tried to force an exit from The Woods contract. It was stated that this was not possible since [redacted] was on the lease.Furthermore, there was obvious negligence on checking the lease while being overly aggressive in stating that I was not able to break the lease even via speedily paying the lease break fee. The Woods was so sure that [redacted] was on the lease without checking the actual agreement most likely as it benefited them.After many additional conversations - including one in which a forged statement of work from my POA on [redacted]'s would allow her to take over the lease (Ms. [redacted]) - we were finally able to dig up the lease from The Woods at which point it was found that I was the only party on the lease. This finally allowed an exit from the lease via paying the past due rent plus the lease break fee.Again, I am requesting retribution of 2 months rent because of the actions from The Woods and non-compliance with allowing me to exit the lease (delaying my closing on a property purchase) while even refusing to discuss payment terms as [redacted] was on the lease. In the end as she was not on the lease, the point of failure was not actually on [redacted], but with the local management at The Woods.
Regards,
[redacted]