The Works

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Business states that customer purchased and returned merchandiseCompany refund policy does not allow merchandise to be returned if worn or washedHowever, as a courtesy, the business made an exception and exchanged the product for a different size and colorInitial delivery to customer was
refused, however there is signature confirmation that the product has now been receivedBusiness had to absorb the cost for delivery and for the returned merchandise as they cannot be resold.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business states that customer purchased and returned merchandise. Company refund policy does not allow merchandise to be returned if worn or washed. However, as a courtesy, the business made an exception and exchanged the product for a different size and color. Initial delivery to customer was...

refused, however there is signature confirmation that the product has now been received. Business had to absorb the cost  for delivery and for the returned merchandise as they cannot be resold.

Review: I purchased work pants for my son at The Works on June 18, 2016. They did not have his size in stock. They were to be sent to [redacted], CA 95223. My son never received them. I paid the bill in full by my debit card of over $200.00 the day I purchased them. It is their invoice 3028 which indicates "Paid in Full". I continued to follow up at the store. I got nothing but excuses - that they were mailed to the wrong address and allegedly, they were resent from San Francisco. I asked for a tracking ticket number or proof of shipment which I never received. I still have not received credit back. Their customer service is very unprofessional. I ended up buying pants at another store and had them shipped with no problem. I want my money back or my account credited.Desired Settlement: I want my debit account credited or money back. However, I do not trust that they would credit by debit account.

Business

Response:

Business states that customer purchased and returned merchandise. Company refund policy does not allow merchandise to be returned if worn or washed. However, as a courtesy, the business made an exception and exchanged the product for a different size and color. Initial delivery to customer was refused, however there is signature confirmation that the product has now been received. Business had to absorb the cost for delivery and for the returned merchandise as they cannot be resold.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.