The Worthington Renaissance Fort Worth Hotel

Good afternoon,Several attempt have been made to contact Ms [redacted] by both [redacted] , Event Manager and [redacted] ***, Director of Event Management to help resolve her concerns We've love to discuss further with Ms [redacted] Please contact [redacted] at ( [redacted] -***, Monday- Friday from 8:30- 5:00pm or via email at [redacted] @ [redacted] .com We look forward in hearing from you Sincerely, [redacted]

Thank you for bringing Mr [redacted] concerns to our attention Accounting Manager, Mr*** [redacted] has been in contact with Mr [redacted] and assisted in resolving his billing concern No further follow up is required Thanks again, [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** ***, Director of Hotel Operations for the Renaissance Worthington Hotel spoke to *** *** directly. The full amount disputed of $is being refundedPlease allow five to seven business day for the refund to appear on the credit card. For questions please contact
*** *** directly at ***

We will not be refunding the cancellation fee for this event as our Event Management team attempted to work with her and provide her with more accurate estimate based on her exact needs but she said it wasn’t about the money and had already decided that she did not want to host her event here. Based on the cancellation terms outlined in her contract, the appropriate cancellation fee was charged.Let us know if you need anything else.Thanks,[redacted]EXECUTIVE ASSISTANTThe Worthington Renaissance Fort Worth Hotel[redacted]T [redacted].[redacted]-[redacted]1 F [redacted].[redacted]-[redacted]Renaissance Hotels

Good afternoon,Several attempt have been made to contact Ms. [redacted] by both [redacted], Event Manager and [redacted], Director of Event Management to help resolve her concerns.  We've love to discuss further with Ms. [redacted].  Please contact [redacted] at...

([redacted]-[redacted], Monday- Friday from 8:30- 5:00pm or via email at [redacted]@[redacted].com.  We look forward in hearing from you.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:we have contacted the worthington(Lauren Kincaid) in regards to the cancellation and let them know that the reason was because of the lack of organization and communication. [redacted] has not contacted us and at this point don’t see that contacting them will get us any further in the process as she has already ran my credit card for the full cancellation fees Instead of working with us at all. I am now seeking reimbursement for the cancellation fees and they can keep the deposit to make it fair on both ends. 
Regards,
[redacted]

Thank you for bringing Mr. [redacted] concerns to our attention.  Accounting Manager, Mr. [redacted] [redacted] has been in contact with Mr. [redacted] and assisted in resolving his billing concern.  No further follow up is required.   Thanks again,[redacted]...

[redacted]