The Wright Choice Richmond Realty Group

Revdex.com, Good evening Please excuse my delay in response to this complaint (# [redacted] ), as I just received it, having returned today from vacation Unfortunately, this applicant was denied in accordance with our company policies and the laws of Virginia, and they were communicated both the reasons and the sources of the data The Showing Agent mentioned in the complaint has no training, knowledge, expertise, or participation in the application decision-making process and is also no longer affiliated with our firm As of the time of this email response, we have not yet filled the vacancy for this property, but that's only because we have yet to find a suitable next tenant Our application fees are non-refundable, so of course they will not get their fees refunded because those application fees pay for the reports that are generated to make a rental decision We wish this party success in finding their next home and hope to have this unit re-rented ASAP -- Property Manager

Good eveningIn response to this complaint about the repairs at the home, we empathize with thetenants about the freezing pipes situation during one of the unseasonably coldest stretches of winterand largest snowstorms that we've had in the last five years in the Greater Richmond Metro areaThatbeing said, their complaint against our property management firm is misplaced, because we are simply afacilitator between landlord and tenant {i.econtractors can't perform repairs until we have ownerapproval)This situation has been resolved with separate fixes on the.pipes, including insulation ofthem to prevent future issuesThe timing of corrective action can depend on landlord availability forapprovals, vendor selection, vendor availability for the actual fix, tenant availability, and access to theproperty due to road conditionsAlso, during one of the contractor fixes, it was noted that thecrawlspace door had been left open during the snowstorm, no doubt further contributing to theproblem.We have in fact facilitated over $in repairs to this property during the months that the tenantshave been renting the property and have helped dramatically improve the condition of the property· versus when the tenants began renting it.Sincerely, [redacted] ***

Revdex.com of Richmond,Good morning In relation to the attached complaint (# [redacted] ), we provided the MoInspection to both [redacted] and his attorney Sonny H [redacted] via email on 4/6/ In regards to his request for a Pet Addendum or Damage Addendum, there are/were no such documents related to the lease at [redacted] and that information was provided to both [redacted] and his attorney from the sale (again, Sonny H***) as well.We have no additional lease-related documents for this property to provide to [redacted] that haven't already been provided, as we have already indicated to him.Sincerely,David W***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I could not complete the section on why I reject their solutionI am rejecting it, because an apology does not change the fact that increase I requested will not come until this time next yearHe failed to explain in his response that he got the tenant to agree to a new lease starting in June of next yearI am not happy about any of this and it is not better than I expected, like he claimedHow do I fix my reason for rejection his resolution online? Regards, [redacted]

In response to the tenant complaint, our Repair Work Order process is to get contractor estimates, owner approval, and then have the work completed With this repair the tenant's frustration with the time to repair is misplaced in that our firm (the property management firm) was not responsible for the delayed fix - the owner was delayed in approval after deliberating on the approach to the fix (replacing the entire door, or just several glass panes), and then the glass for the door was on back order Once the glass came in from back order the installation was delayed due to continuous rain storms The existing door was able to locked from the inside during the entirety of the repair period, so there was no real safety/fire hazard concern There was continuous communication throughout the process between the tenant and our Repair Specialist (who facilitates the work between repair vendors and owner/approvals) However, we do apologize for the delay and the repair was completed on 6/20/and the work order closed out on 6/21/ Sincerely, -- David W [redacted] Associate Broker, ABR, CDPE, SFR, NRBA

Revdex.com:The condition of the home at [redacted] **, when the former tenants moved out the previous Friday night, was not up to our standards and did not reflect the way we typically do business! Our property manager called the [redacted] on Saturday to let them know of the condition of the home and to give them the option to pass on moving in, or to move in and let us work through the issues by sending the appropriate contractors out there to fix the problemsThey opted to go ahead and move in on Monday and to turn on utilities (which had been turned off early by the previous tenants) Because some of the contractors were not able to do their part right away, we had to schedule them at their very first availability which created inconvenience for the [redacted] By Friday (days after moving in) the [redacted] became very frustrated and said no more contractors could come out to do workWe offered to refund their security deposit, pet deposit and the pre-paid month's rent for their inconvenience if they wanted to move outThey did not accept our offer Over that weekend they abandoned the property, and still have not accepted our offerSince the [redacted] have moved out, we have resumed working on the issues with this home so that it will meet our standards for the the next tenantsWe regret this set of circumstances and the inconveniences they have caused.Monica M [redacted]

Revdex.com, Good evening. Please excuse my delay in response to this complaint (#***), as I just received it, having returned today from vacation. Unfortunately, this applicant was denied in accordance with our company policies and the laws of Virginia, and
they were communicated both the reasons and the sources of the data. The Showing Agent mentioned in the complaint has no training, knowledge, expertise, or participation in the application decision-making process and is also no longer affiliated with our firm. As of the time of this email response, we have not yet filled the vacancy for this property, but that's only because we have yet to find a suitable next tenant. Our application fees are non-refundable, so of course they will not get their fees refunded because those application fees pay for the reports that are generated to make a rental decision. We wish this party success in finding their next home and hope to have this unit re-rented ASAP. --Property Manager

In response to *** complaint, we did show her the
townhouse at *** *** *** and she did state that she was looking for a six
or month lease, but neither I nor my firm agreed to that at any point during
the showing or anytime thereafterIn fact, in leaving the showing I was
pretty
sure that she wasn't going to apply as I had explained that we don't do six or
nine month leasesIn fact, of our entire portfolio of managed rentals, we have
exactly ZERO leases that are less than months {although we do have several
of more than year, months, 2, or years)*** application was
approved, but conditional to being on a lease of at least a yearTherefore,
since she was approved and an application fee is to determine an applicant's
viability of tenancy, there was and will continue to be no refund
Additionally, our software {***) that administers the application process
clearly states that application fees are NON-REFUNDABLESo, in closing, we're
sorry that *** wants her application fee back, but if she wanted a six or
nine month lease, then she should not have applied for our unitSincerely,

Revdex.com of Richmond.Good morning. In response to the to Revdex.com Complaint#*** (Attached) for our landlord, there were some miscommunications via email with the landlord that we apologized for. That being said, we were able to successfully negotiate a *** increase of
the rent (double of what the landlord asked for) AND also extended the long-term tenant's lease for a year past the prior lease's expiration date.Thus, ultimately the result was even better than what the landlord had requested.Sincerely,
*** ***

This in response from Wrightchoice Realty.  In there response, I must say that it was cowardness that the individual who responded to my complaint and didn't have the guts to sign there name.  Yes, I rejected the response.  Also that person had more negativity to say about their showing agent than my complaint. As far as I am concerned if they hired someone and didn't feel the need to train the person that was on them. I will be forwarding additional information link to my complaint.  We are senior citizens, we don't have money to give away to scam projects. 100.00 for both us. Everyone that goes to make application for property everyday for months don't meet the requirements.  Non refundable.  According to Ms C[redacted], the owner was willing to rent to us after we ask for a 5 year lease.  He said that would fit into their plans.  Owners are not local. I went by and talk to the tenants who had paid their rent up for a year while waiting to move into their new home. Since there are under a lease their having to pay rent to Mr. David and pay mortgage.  He told me that the owner refused our application, the owner knew nothing about the application.  He wanted the 5year lease.  The area is white residents, so I am not sure if this was his problem or not.   Our credit scores are very good.  I have applied with other landlord who compliment us on our credit.  Mr David Wright states that the owner refused our application. That was not the truth.  I will send you proof of this.  He is taking applications everyday on this house and taking application fees and not selecting anyone.
[redacted]

Revdex.com of Richmond,Good morning.  In relation to the attached complaint (#[redacted]), we provided the Move-In Inspection to both [redacted] and his attorney Sonny H[redacted] via email on 4/6/17.  In regards to his request for a Pet Addendum or Damage Addendum, there are/were no...

such documents related to the lease at [redacted] and that information was provided to both [redacted] and his attorney from the sale (again, Sonny H[redacted]) as well.We have no additional lease-related documents for this property to provide to [redacted] that haven't already been provided, as we have already indicated to him.Sincerely,David W[redacted]

Good evening. In response to this complaint about the repairs at the home, we empathize with thetenants about the freezing pipes situation during one of the unseasonably coldest stretches of winterand largest snowstorms that we've had in the last five years in the Greater Richmond Metro...

area. Thatbeing said, their complaint against our property management firm is misplaced, because we are simply afacilitator between landlord and tenant {i.e. contractors can't perform repairs until we have ownerapproval). This situation has been resolved with 3 separate fixes on the.pipes, including insulation ofthem to prevent future issues. The timing of corrective action can depend on landlord availability forapprovals, vendor selection, vendor availability for the actual fix, tenant availability, and access to theproperty due to road conditions. Also, during one of the contractor fixes, it was noted that thecrawlspace door had been left open during the snowstorm, no doubt further contributing to theproblem.We have in fact facilitated over $3300 in repairs to this property during the 8 months that the tenantshave been renting the property and have helped dramatically improve the condition of the property· versus when the tenants began renting it.Sincerely, [redacted]

Revdex.com of Richmond,Good morning.  In relation to the attached complaint (#[redacted]), we provided the Move-In Inspection to both [redacted] and his attorney Sonny H[redacted] via email on 4/6/17.  In regards to his request for a Pet Addendum or Damage Addendum, there are/were no...

such documents related to the lease at [redacted] and that information was provided to both [redacted] and his attorney from the sale (again, Sonny Hughes) as well.We have no additional lease-related documents for this property to provide to [redacted] that haven't already been provided, as we have already indicated to him.Sincerely,David W[redacted]

Revdex.com:The...

condition of the home at [redacted],  when the former tenants moved out the previous Friday night, was not up to our standards and did not reflect the way we typically do business! Our property manager called the [redacted] on Saturday to let them know of the condition of the home and to give them the option to pass on moving in, or to move in and let us work through the issues by sending the appropriate contractors out there to fix the problems. They opted to go ahead and move in on Monday and to turn on utilities (which had been turned off early by the previous tenants).  Because some of the contractors were not able to do their part right away, we had to schedule them at their very first availability which created inconvenience for the [redacted].  By Friday (4 days after moving in) the [redacted] became very frustrated and said no more contractors could come out to do work. We offered to refund their security deposit, pet deposit and the pre-paid month's rent for their inconvenience if they wanted to move out. They did not accept our offer.  Over that weekend they abandoned the property, and still have not accepted our offer. Since the [redacted] have moved out, we have resumed working on the issues with this home so that it will meet our standards for the the next tenants. We regret this set of circumstances and the inconveniences they have caused.Monica M[redacted]

Revdex.com,
 
font-family: arial, sans-serif;">Good evening.  Please excuse my delay in response to this complaint (#[redacted]), as I just received it, having returned today from vacation.   Unfortunately, this applicant was denied in accordance with our company policies and the laws of Virginia, and they were communicated both the reasons and the sources of the data.  The Showing Agent mentioned in the complaint has no training, knowledge, expertise, or participation in the application decision-making process and is also no longer affiliated with our firm.
 
As of the time of this email response, we have not yet filled the vacancy for this property, but that's only because we have yet to find a suitable next tenant.  Our application fees are non-refundable, so of course they will not get their fees refunded because those application fees pay for the reports that are generated to make a rental decision.
 
We wish this party success in finding their next home and hope to have this unit re-rented ASAP.
 
--
Property Manager

Revdex.com:The condition of the home at [redacted],  when the former tenants moved out the previous Friday night, was not up to our standards and did not reflect the way we typically do business! Our property manager called the [redacted] on Saturday to let...

them know of the condition of the home and to give them the option to pass on moving in, or to move in and let us work through the issues by sending the appropriate contractors out there to fix the problems. They opted to go ahead and move in on Monday and to turn on utilities (which had been turned off early by the previous tenants).  Because some of the contractors were not able to do their part right away, we had to schedule them at their very first availability which created inconvenience for the [redacted].  By Friday (4 days after moving in) the [redacted] became very frustrated and said no more contractors could come out to do work. We offered to refund their security deposit, pet deposit and the pre-paid month's rent for their inconvenience if they wanted to move out. They did not accept our offer.  Over that weekend they abandoned the property, and still have not accepted our offer. Since the [redacted] have moved out, we have resumed working on the issues with this home so that it will meet our standards for the the next tenants. We regret this set of circumstances and the inconveniences they have caused.Monica M[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I could not complete the section on why I reject their solution. I am rejecting it, because an apology does not change the fact that increase I requested will not come until this time next year. He failed to explain in his response that he got the tenant to agree  to a new lease starting in June of next year. I am not happy about any of this and it is not better than I expected, like he claimed. How do I fix my reason for rejection his resolution online?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

In response to the tenant complaint, our Repair Work Order process is to get contractor estimates, owner approval, and then have the work completed.  With this repair the tenant's frustration with the time to repair is misplaced in that our firm (the property management firm) was not...

responsible for the delayed fix -  the owner was delayed in approval after deliberating on the approach to the fix (replacing the entire door, or just several glass panes), and then the glass for the door was on back order.  Once the glass came in from back order the installation was delayed due to continuous rain storms.  The existing door was able to locked from the inside during the entirety of the repair period, so there was no real safety/fire hazard concern.  There was continuous communication throughout the process between the tenant and our Repair Specialist (who facilitates the work between repair vendors and owner/approvals). However, we do apologize for the delay and the repair was completed on 6/20/16 and the work order closed out on 6/21/16. Sincerely, --David W[redacted] Associate Broker, ABR, CDPE, SFR, NRBA

This in response from Wrightchoice Realty.  In there response, I must say that it was cowardness that the individual who responded to my complaint and didn't have the guts to sign there name.  Yes, I rejected the response.  Also that person had more negativity to say about their showing agent than my complaint. As far as I am concerned if they hired someone and didn't feel the need to train the person that was on them. I will be forwarding additional information link to my complaint.  We are senior citizens, we don't have money to give away to scam projects. 100.00 for both us. Everyone that goes to make application for property everyday for months don't meet the requirements.  Non refundable.  According to Ms C[redacted], the owner was willing to rent to us after we ask for a 5 year lease.  He said that would fit into their plans.  Owners are not local. I went by and talk to the tenants who had paid their rent up for a year while waiting to move into their new home. Since there are under a lease their having to pay rent to Mr. David and pay mortgage.  He told me that the owner refused our application, the owner knew nothing about the application.  He wanted the 5year lease.  The area is white residents, so I am not sure if this was his problem or not.   Our credit scores are very good.  I have applied with other landlord who compliment us on our credit.  Mr David Wright states that the owner refused our application. That was not the truth.  I will send you proof of this.  He is taking applications everyday on this house and taking application fees and not selecting anyone.[redacted]