The Xclusiiv

This company is clearly new to the e-commerce business as they need to take a customer relations workshop to see best practices on dealing with mistakes by the companyThat approach that doctors make by never apologizing or admitting fault always ends in a lawsuitWith that said I make it a point to read product details and information when ordering from a new retailer and no where did it state that a product I was hoping to have in my possession within ten days would take much much longer to process before being shippedThis was not made clear anywhere when I placed my order on 2/*/2015, not even in my confirmation email or on the order status pageWith that said this company is in the practice of charging your credit card immediately even before ever packaging or shipping your merchandiseI do not like companies that do this unless they notify you upfront that the item is backordered and gives you a date to expect the product shippedUpfront charging just created added stress for the consumer and in my book is not a good practice [redacted] charges upfront, but they also have a 48-hour processing turn-around time or they refund your money until the item is availableOther smaller retailers such as [redacted] and [redacted] have figured out a way to only charge upon shipment being confirmed or they convey to you the rules about your shipment within the order confirmation or in a direct email shortly there after and they both have prompt customer service which may take up to hours to respondFurthermore my final reason for giving this company a negative rating is that when I relayed my concerns to them instead of apologizing or even offering a replacement item that maybe comparable to my original order they or shall I say [redacted] proceeded to question my accounts and informed me that everything I pointed out was at no fault of theirs and I was mistaken or I quote "you might have types that in the notes by accident"Online ordering is not something I am new to and I make sure I always dot my "I's" and cross my "T's" so that things like this do not happenThis company needs more training and better customer relations specialists who know how to help others, but to be combative and accusatory when a customer is contacting you about a concern is bad businessI would not recommend this company to my enemies

I purchased some items a while back & the process was coolOne of the items stated in the item description that the processing time was up to days but I didn't see itThey had no problem explaining it to meI received my items within that time frame it was greatAnd they gave me a discount for my next purchase

Revdex.com:At this time, I have not been contacted by The Xclusiiv Boutique regarding complaint ID [redacted] .Sincerely, [redacted]

Customer was contacted and told to contact her credit card company to dispute charges, as we have changed our website provider and cannot manually issue refunds for orders older than monthsCustomer was
also offered an $store credit code for the inconvenience this experience has caused her.
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***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will been resolved.
 HOWEVER- if I have the same experience with my attempt to use the 80$.00 store credit offered to me, I WILL FILE A SECOND COMPLAINT WITH THE Revdex.com.
Sincerely,
[redacted]

We have been having issues here at the boutique dealing with shady payment processors and our...

email domain hosting wasn't up to par. It was not forwarding customers emails and order inquiries to our email app, and even throwing some customer inquiries in the spam folder on the hosting site. We have had multiple customer issues we have had to rectify due to this issue. We have apologized to Hector for the inconvenience this shopping experience has caused him and have refunded him $55 by sending it to his [redacted] account on file. (Attached is a screenshot showing payment was sent)(Also attached is the conversation that took place today with him and a representative.)

This company is clearly new to the e-commerce business as they need to take a customer relations workshop to see best practices on dealing with mistakes by the company. That approach that doctors make by never apologizing or admitting fault always ends in a lawsuit. With that said I make it a point to read product details and information when ordering from a new retailer and no where did it state that a product I was hoping to have in my possession within ten days would take much much longer to process before being shipped. This was not made clear anywhere when I placed my order on 2/*/2015, not even in my confirmation email or on the order status page. With that said this company is in the practice of charging your credit card immediately even before ever packaging or shipping your merchandise. I do not like companies that do this unless they notify you upfront that the item is backordered and gives you a date to expect the product shipped. Upfront charging just created added stress for the consumer and in my book is not a good practice. [redacted] charges upfront, but they also have a 48-72 hour processing turn-around time or they refund your money until the item is available. Other smaller retailers such as [redacted] and [redacted] have figured out a way to only charge upon shipment being confirmed or they convey to you the rules about your shipment within the order confirmation or in a direct email shortly there after and they both have prompt customer service which may take up to 48 hours to respond. Furthermore my final reason for giving this company a negative rating is that when I relayed my concerns to them instead of apologizing or even offering a replacement item that maybe comparable to my original order they or shall I say [redacted] proceeded to question my accounts and informed me that everything I pointed out was at no fault of theirs and I was mistaken or I quote "you might have types that in the notes by accident"... Online ordering is not something I am new to and I make sure I always dot my "I's" and cross my "T's" so that things like this do not happen. This company needs more training and better customer relations specialists who know how to help others, but to be combative and accusatory when a customer is contacting you about a concern is bad business. I would not recommend this company to my enemies.

Revdex.com:At this time, I have not been contacted by The Xclusiiv Boutique regarding complaint ID [redacted].Sincerely,[redacted]

Review: On January [redacted] 2015 I placed an order for 3 items. I had sent an email to the vendor asking when the product was going to ship. I was advised that there was a wait on the Kimmy Two Piece and that was was the hold up for shipping the order out. On Feb *, I received an email that a shipping label had been created. I was given the [redacted] tracking number and everything. I kept checking on the tracking number to see when I would receive the shipment. After a 4-5 days, I sent another email to the vendor asking what was up with the order. I received a reply that they would look into it and advise. I never heard back from them. Finally on February ** 2015 I received a notification from [redacted] that the package had been picked up. It was shipped via 2 day priority mail. I never received the package until February, [redacted] 2015. Upon receiving the package, I noticed that only 2 of the 3 items were shipped in the package. The item that had been holding up the shipment was not in the package but I was invoiced it showed as being shipped & full filled. I immediately emailed the vendor to advise them of this and to this day after numerous emails, I have not received a reply. They do not even show a phone number to call. The previous number that I had for them does not work, I get a message stating that this number has been comprimised.Desired Settlement: I would like a refund for the product purchased that I never received. If they can send out a replacement that would be fine but at this point I do not trust what I would get.

Consumer

Response:

At this time, I have not been contacted by The Xclusiiv Boutique regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We have been having issues here at the boutique dealing with shady payment processors and our email domain hosting wasn't up to par. It was not forwarding customers emails and order inquiries to our email app, and even throwing some customer inquiries in the spam folder on the hosting site. We have had multiple customer issues we have had to rectify due to this issue. We have apologized to Hector for the inconvenience this shopping experience has caused him and have refunded him $55 by sending it to his [redacted] account on file. (Attached is a screenshot showing payment was sent)(Also attached is the conversation that took place today with him and a representative.)

Review: I made a clothing purchase online and did not receive shipping confirmation or a receipt. After requesting it through email I finally did and was given an order number. The purchase was for 2 items, a skirt and a pair of sandals. I paid a lot for them and only received the skirt a month later. Through endless emails to the company requesting information or a return they told me they would not refund as It was an item on back order. and said it would be shipped soon. I followed up countless times and was recently told finally receiving a brief email back that my entire order was shipped and noted as received So therefore no refund would be given.(As if ignoring the fact I had ordered 2 items but only gotten one.)Since then I have not heard back nor received anything.I paid 75$ for the shoes alone. She skirt I received was 15$ and over priced. It looked nothing like the item I received in the mail which didn't even have stitching on some edges. Clearly not well made.Desired Settlement: I would like the order cancelled and my money back for the item I did not receive. I understand back order items are not mailed immediately however it has been over 4 months and I have been given no information or assurance I will be receiving it.

Business

Response:

Customer was contacted and told to contact her credit card company to dispute charges, as we have changed our website provider and cannot manually issue refunds for orders older than 3 months. Customer was also offered an $80 store credit code for the inconvenience this experience has caused her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will been resolved.

HOWEVER- if I have the same experience with my attempt to use the 80$.00 store credit offered to me, I WILL FILE A SECOND COMPLAINT WITH THE Revdex.com.

Sincerely,

I purchased some items a while back & the process was cool. One of the items stated in the item description that the processing time was up to 10 days but I didn't see it. They had no problem explaining it to me. I received my items within that time frame it was great. And they gave me a discount for my next purchase.

This company is clearly new to the e-commerce business as they need to take a customer relations workshop to see best practices on dealing with mistakes by the company. That approach that doctors make by never apologizing or admitting fault always ends in a lawsuit. With that said I make it a point to read product details and information when ordering from a new retailer and no where did it state that a product I was hoping to have in my possession within ten days would take much much longer to process before being shipped. This was not made clear anywhere when I placed my order on 2/*/2015, not even in my confirmation email or on the order status page. With that said this company is in the practice of charging your credit card immediately even before ever packaging or shipping your merchandise. I do not like companies that do this unless they notify you upfront that the item is backordered and gives you a date to expect the product shipped. Upfront charging just created added stress for the consumer and in my book is not a good practice. [redacted] charges upfront, but they also have a 48-72 hour processing turn-around time or they refund your money until the item is available. Other smaller retailers such as [redacted] and [redacted] have figured out a way to only charge upon shipment being confirmed or they convey to you the rules about your shipment within the order confirmation or in a direct email shortly there after and they both have prompt customer service which may take up to 48 hours to respond. Furthermore my final reason for giving this company a negative rating is that when I relayed my concerns to them instead of apologizing or even offering a replacement item that maybe comparable to my original order they or shall I say [redacted] proceeded to question my accounts and informed me that everything I pointed out was at no fault of theirs and I was mistaken or I quote "you might have types that in the notes by accident"... Online ordering is not something I am new to and I make sure I always dot my "I's" and cross my "T's" so that things like this do not happen. This company needs more training and better customer relations specialists who know how to help others, but to be combative and accusatory when a customer is contacting you about a concern is bad business. I would not recommend this company to my enemies.

Review: I purchased a jacket and blouse from xclusiiv back in october 2014. I was sent the blouse with no jacket. I didn't get any email about any delays. when I called the shipping company I was told the total weight of the package was .5 oz therefore I knew the jacket was never delivered. I called and emailed the company and was told I would get a shipping conformation for the coat within the next few days because it was on back order. After 2 weeks I email them back and was told the color I had originally ordered was out of stock, The man I spoke to told me they had a navy blue and if I was dissatisfied I can get my full refund. I received the jacket in December it was a size medium when I ordered a small and very poor quality. I returned the Jacket and was told that I had to dispute the charges with my credit card company! The card they have on file I no longer have. They then told me I can get a refund through [redacted]. When I responded back stating [redacted] would be fine they then told me they could return Via [redacted]. Its been 6 months and countless of emails and they still have not refunded my $130.Desired Settlement: I want my refund so I can be done with this company.