Capital Bikeshare provides pricing decals, which are included on every Capital Bikeshare kiosk in the systemThe kiosk decals are written in large print and are labeled, "Important Information" When reading the decal from left to right, you are offered membership costs then "+" usage fee per trip, so that you may determine the cost of your ride prior to commencing your membership When [redacted] entered his credit card into our kiosk to make his purchase a reminder included within the touch-screen process appeared which read "«Usage fees apply after minutes (see chart above screen)Accept ?»" Anyone using the Capital Bikeshare system must read and accept this statement prior to finalizing their membership purchase, or they are not permitted to ride In addition to our kiosk pricing decals, we place a safety sticker on the stem cap of each bicycle, which ends with the following message: "First minutes free; usage fees begin thereafter" This decal is included on every bicycle in the Capital Bikeshare system–we currently haveover 3,bikes in circulation We have created this pricing structure so that users are encouraged to utilize the bikes as a means of transit, similar to the bus or subway system Recreational bike rental companies exist in Washington, DC that cost less for rentals lasting over an hour, and we do not wish to compete with their business model Capital Bikeshare serves to provide an alternate transit option with quick-use and high-turnover patterns, and usage fees are meant to disincentivize long-term use of the bikes We granted [redacted] a 50% refund of his usage fees for rides(approximately hours and minutes long), as a courtesy However, due to his acceptance of our terms and conditions we are unable to offer a further refund I have provided attachments of both our kiosk decal and our bicycle's stem cap decal for reference
We apologize for our customer support not contacting back or providing clarification on how to use the system and take advantage of the gift certificates A proper description of how to use the system and gift certificates should have also been provided to you by marketing as well, and again we apologize for the inconvenience Our pricing structure is created so that users are encouraged to utilize the bikes as a means of transit, similar to the bus or subway system Recreational bike rental companies exist in DC that cost less for rentals lasting several hours, and we don't wish to compete with their business model Bike sharing serves to provide an alternate transit option with quick-use and high-turnover patterns, and usage fees are meant to disincentivize long-term use of the bikes, hence the allotted minute ride time-frame.We will provide this customer a full refund
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Every Capital Bikeshare kiosk includes a large print decal with pricing information for memberships as well as usage fees When reading the decal left to right, you are offered membership costs then "+" usage fees, so that you may determine the cost of your ride prior to commencing your membership (please see attached).To make a rental, a user would first see the kiosk pricing decal above the insert for their credit card After inserting a credit card into the kiosk, the user is taken to screen of the touch-screen process and is prompted for their phone number and zip code The 2nd screen asks the renter to select the number of bikes they would like to rent The 3rd screen in the touch-screen process reminds the renter of usage fees, and specifically reads:"«Usage fees apply after the first minutes See chart above screenAccept ?»" "Yes" "No"The renter must physically select the "Yes" option on the touch-screen (photo attached) to continue to the user-agreement and receive a printed or displayed code that will release a bike If "No" is selected on the 3rd screen, the entire transaction will be voided and no rental bike is released.Although we do have a user-agreement available in the touch-screen process, this is displayed after the 3rd screen The 3rd screen is meant to remind users of usage fees It is not possible to proceed with a rental or to the user-agreement without selecting the "Yes" I accept that usage fees will apply after minutes option.There are additional reminders of usage fees placed throughout the entire system For exampleon a renter's printed bike release code there is a reminder that usage fees will apply after the first minutes Another reminder of usage fees is displayed on every bike in the system's stem cap--right between the handlebars(examples are attached)This pricing structure was created to encourage users to utilize and share the bikes as a means of transit, similar to bus or subways systems Recreational bike rental companies exist in DC that cost less for rentals lasting several hours., and we do not wish to compete with their business models Bike sharing provides an alternate transit option with quick-use and high-turnover patterns, and usage fees are meant to disincentivize long-term use of the bikes.We will not be providing a refund due to this renter accepting our terms and conditions at the touch-screen
Capital Bikeshare provides pricing decals, which are included on every Capital Bikeshare kiosk in the systemThe kiosk decals are written in large print and are labeled, "Important Information" When reading the decal from left to right, you are offered membership costs then "+" usage fee per trip, so that you may determine the cost of your ride prior to commencing your membership When [redacted] entered his credit card into our kiosk to make his purchase a reminder included within the touch-screen process appeared which read "«Usage fees apply after minutes (see chart above screen)Accept ?»" Anyone using the Capital Bikeshare system must read and accept this statement prior to finalizing their membership purchase, or they are not permitted to ride In addition to our kiosk pricing decals, we place a safety sticker on the stem cap of each bicycle, which ends with the following message: "First minutes free; usage fees begin thereafter" This decal is included on every bicycle in the Capital Bikeshare system–we currently haveover 3,bikes in circulation We have created this pricing structure so that users are encouraged to utilize the bikes as a means of transit, similar to the bus or subway system Recreational bike rental companies exist in Washington, DC that cost less for rentals lasting over an hour, and we do not wish to compete with their business model Capital Bikeshare serves to provide an alternate transit option with quick-use and high-turnover patterns, and usage fees are meant to disincentivize long-term use of the bikes We granted [redacted] a 50% refund of his usage fees for rides(approximately hours and minutes long), as a courtesy However, due to his acceptance of our terms and conditions we are unable to offer a further refund I have provided attachments of both our kiosk decal and our bicycle's stem cap decal for reference
We apologize for our customer support not contacting back or providing clarification on how to use the system and take advantage of the gift certificates A proper description of how to use the system and gift certificates should have also been provided to you by marketing as well, and again we apologize for the inconvenience Our pricing structure is created so that users are encouraged to utilize the bikes as a means of transit, similar to the bus or subway system Recreational bike rental companies exist in DC that cost less for rentals lasting several hours, and we don't wish to compete with their business model Bike sharing serves to provide an alternate transit option with quick-use and high-turnover patterns, and usage fees are meant to disincentivize long-term use of the bikes, hence the allotted minute ride time-frame.We will provide this customer a full refund
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Every Capital Bikeshare kiosk includes a large print decal with pricing information for memberships as well as usage fees When reading the decal left to right, you are offered membership costs then "+" usage fees, so that you may determine the cost of your ride prior to commencing your membership (please see attached).To make a rental, a user would first see the kiosk pricing decal above the insert for their credit card After inserting a credit card into the kiosk, the user is taken to screen of the touch-screen process and is prompted for their phone number and zip code The 2nd screen asks the renter to select the number of bikes they would like to rent The 3rd screen in the touch-screen process reminds the renter of usage fees, and specifically reads:"«Usage fees apply after the first minutes See chart above screenAccept ?»" "Yes" "No"The renter must physically select the "Yes" option on the touch-screen (photo attached) to continue to the user-agreement and receive a printed or displayed code that will release a bike If "No" is selected on the 3rd screen, the entire transaction will be voided and no rental bike is released.Although we do have a user-agreement available in the touch-screen process, this is displayed after the 3rd screen The 3rd screen is meant to remind users of usage fees It is not possible to proceed with a rental or to the user-agreement without selecting the "Yes" I accept that usage fees will apply after minutes option.There are additional reminders of usage fees placed throughout the entire system For exampleon a renter's printed bike release code there is a reminder that usage fees will apply after the first minutes Another reminder of usage fees is displayed on every bike in the system's stem cap--right between the handlebars(examples are attached)This pricing structure was created to encourage users to utilize and share the bikes as a means of transit, similar to bus or subways systems Recreational bike rental companies exist in DC that cost less for rentals lasting several hours., and we do not wish to compete with their business models Bike sharing provides an alternate transit option with quick-use and high-turnover patterns, and usage fees are meant to disincentivize long-term use of the bikes.We will not be providing a refund due to this renter accepting our terms and conditions at the touch-screen
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