The Yankee Candle Company, Inc.

Yankee charged *** giftcard but order failed!
Hello,
I have been trying to buy from yankee.com since march last year, every payment I try always is refused
Visa, mastercard, paypal!
I have asked if something is wrong with my account as it was fine before, but I get robot responses
I purchased a *** giftcard and added it to my account, and placed an order for *** but that order ALSO FAILED and yet my gift card was charged the full ***
So now not only can I not buy from you, you also have stolen my $75???
Why can I not buy from you, but its okay for you to take my money and no one responds to any emails I send ??
I would like a refund!

This is my review of Yankee candle company since I couldn't find anywhere on the internet to put a review of the company itselfThey SUCK! I ordered directly from them and paid through pay palI After two weeks of waiting, my candle still didn't comeI called them and they told me my order was CANCELED due to the item being out of stock and they wont have more till next year!!!!!!!!!!!!
When I asked why I was not notified they claimed that they sent me me an emailI asked when it was sent because I didn't receive any email from themShe proceeded to tell me that she had no way of knowing when it was sentWHAT????????? (I couldn't believe this) When I insisted that I talk to a Supervisor, suddenly she said she would try to find out
minutes later she comes back on the phone and tells me it was the day after my order was placed
I CHECKED MY SPAM, MY DELETED MAIL, AND MY NEW MAIL AND NOTHING !!!!!!!!!!!!!!!!!!!! When I asked the woman at customer service to resend me the email as proof she said she couldn'tRidiculous!
She didn't even offer me anything such as a coupon for a different one or when I asked to be informed when they get new stock in she also saidWe cant do that! I was so upset, I just said sarcastically"Thank you for you wonderful customer service" and hung up!
They don't update their website from the stock they actually have, they charge for shipping and when there is an issue they don't inform you or care about keeping their customers!

I was told by a phone customer service representative that the buy get free promotion would be honored once I submitted a copy of purchase of candles which I did and then the story changed with every other representative I spoke with, even a supervisor They at that point told me they would only give me a one time courtesy candle but couldn't find any information that the previous representative over the phone told me she would honor the promotion and send me candles in the scent I wanted This is very frustrating to be told one thing, end the phone call, submit information I was told to submit and then be told nothing can be done I would love to get the free candles I was promised for the buy get free promotion
Product_Or_Service: Large Jar Candles

Received large 22oz jar candles for my birthday, all of which I attempted to burn in a week time frame in my home but every time I would burn one it would let off a horrible smell The scent was kitchen spice for all I have never used this brand before, this was a first time experience for me and I was not aware of the return policy that you could exchange even though they were burned because nobody told me and so I had thrown them away but did have photos of one of the jars I contacted customer service to address my concerns and was basically flopped between different reps not able to help in my situation but only offer me ONE replacement This is very frustrating to me being it's my first experience with this candle company and so far has not been good at all I also am very irritated that my birthday gifts turned into a disaster scenario and now i'm without a gift because of product defect that is not being taken care of
Product_Or_Service: Eight 22oz Jar Candles

It was stated buy three candles get three freeI bought three candles and my order showed three candles freeI then bought a fourth item which was much cheaper and the *** candle was removed from my order for free and the much cheaper item was put in its place without my knowledgethis was not brought to my attention until 24hrslater when I received info from the company.this is not good business practice*** near a bait and switchThis is not OK!
Product_Or_Service: candles

I am not getting the $email vouchersI have been contacting Yankee Candle since July 27th
With Yankee Candle, for every $you spend, you get a $email voucher (10,points)In June, I stopped getting email vouchers but the points kept accumulatingI have 624,points available which is equivalent to over of the $vocuhers that Yankee Candle owes meI reached out to Yankee Candle various times since July and they have been very poor on their follow up and have provided no resolution to the matterIf they are unable to provide the vouchers, I will take a $gift card for the value of the vouchersThis is fraud

The Yankee Candle Company continues to send me emails after I have repeatedly requested to be removed from their mailing lists
On *** ** 2016, I received an email from Yankee Candle (sent from ***) referencing my "monthly statement." Because I was not interested in receiving any emails from Yankee Candle, I replied to the email on *** ** 2016, with the word "UNSUBSCRIBE"Then, I visited the Yankee Candle website to ensure that I had opted-out correctly from receiving email communicationsI read the privacy policy (***) which suggests that users may click the "unsubscribe" link at the bottom of Yankee Candle emails in order to unsubscribe; however, a diligent review of the email in question reveals that there is no unsubscribe link included The privacy policy also mentions that a user can opt-out by emailing *** So, on *** ** 2016, I sent an email to *** requ

I have been going back and forth with Customer Service reps for our days with no resolutionAt first, I was informed that if I provided my receipt I would be sent candles for the mishapNow for days I've been informed that the associate explained the sale, etc Well no one was there and I have been trying to contact Corporate regarding this issue because I feel at the point the reps are covering up for one another and negating my awful experience which I shared but of course that was not acknowledgedFor a million dollar company, Yankee Candle is being argumentative about or candles
Product_Or_Service: Candles

Excessive emails all the timeI have made several attempts to unsubscribe from their emails and I even called customer service
I have been receiving emails every day for weeks from yankee candle companyI have tried more than a dozen times to unsubscribe from the emails and each time I receive the confirmation page saying I have unsubscribed successfullyRegardless I continue to receive the email promotions from the companyAt one point I called customer service and talked to an agent that submitted a request to remove me from the listShe could only submit a request but that didn't seem to help eitherReceiving emails every day, sometimes multiple times per day is getting excessiveAt this point I feel I am being harassed and the company does not respect the customers wishes when they want to stop being emailedIf this business does not stop soon I will have to research legal optionsI am being bombarded with these emails and it has to stop

advertising
On the Yankee Candle websites home page they are advertising "Everything is Buy Get FREE on all regular priced items
it does say in the fine print discount taken on lower price items I was trying to place an order I chose large jar candles at *** each (which is regular price) so therefore I would buy of them and get FREE (because they are all the same item) and I was also going to order their charming scent car refills at *** (which is regular price) I was ordering of one scent and of another scent When reviewing my order all of my jar candles were full price and the charming car refills were both $ Therefore as advertised Buy Get FREE is not true in this case, if both car scent refills are FREE I didn't buy to get free as advertised
I emailed Yankee Candle and they went back and forth with me saying the discount comes off the lowest price items, therefore the refills for car are free and the jar candles I have to pay

Coupon Policy
Hi, I visited the Yankee Candle Retail Store *** *** *** *** ** XXXXX) on *** I wanted to redeem a coupon for *** off any purchase that can be printed out on your website at ***I went to the store with my aunt and my cousin to check out if there are any candles that they want to getWhen we tried to redeem our coupons, the lady at the counter only allowed us to redeem one coupon because of the unspecified "one coupon per household policy." After telling the lady at the counter that on the fourth line of the coupon, it clearly stated that "Limit one coupon per customer." The lady went into the back of the store probably to check with the manager and the manager also denied the coupon rudely like we just want to get some free candlesWe're not trying to get free candles and we're paying the price that is much higher than *** I wanted to get the Beach Walk Large Jar candle which is

My VISA card has not been refunded *** for a returned order to Yankee Candle in excess of days since merchant acknowledged receipt
I contacted merchant on *** that due to a site error I had incurred a duplicate order placed on *** Order # ***XXXXXXX I kept order# ***XXXXXXXEven though the orders were still in process and had not shipped, I was told my duplicated order could not be canceled Instead I was instructed to refuse delivery of one of the packages when it arrived To expedite processing of my credit, they offered to place a note on the order I would be returning explaining what had happened and why I would be refusing delivery I called customer service at XXX-XXX-XXXX on *** and spoke with *** He confirmed my returned package had been received and said I could expect my refund "soon." I emailed *** on *** because I still had no credit and *** responded back by email Again she acknowledged receipt of the returned m

sent back candles(brand new, unlit, unused candles)that were received by Yankee Candle on *** STILL don't have refund of *** plus tx
I sent back candles(brand new, unlit, unused candles)that were received by Yankee Candle on *** STILL don't have refund of *** plus tx
Tracking number XXXXXXXXXXXX
I have sent FOUR emails, first they (Yankee Candle rep) said, yes we got them, refund check should be going out soon Then second email to them in early February checking status, they (yankee candle rep) yes, it has been processed, please allow 6- weeks to get the check
Third email third week of *** they (Yankee Candle rep) stated they did not have a record of the refund check so they would have it reprocessed
Another email to Yankee Candle asking the status and received a phone call stating they (Yankee Candle rep) had "found" the check, and I would have it within the week, but I have not received it as of this date
The representatives DID N

I placed an order on your website, *** The order has yet to ship Tried to cancelled and was told no This is unacceptable
The order was placed on the 1st On the *** I contacted the web chat to find out why Was told you were back logged and would expedite the order at not cost to me Checked again on the on the *** and the order still had not shipped Web chatted again to cancel order Was told that was not possible I stated the order has not shipped Was told I can refuse it or take it back to a store Since when is this my problem? Any other retailer can cancel orders, but Yankee can't This is absolutely unheard of I don't appreciate how your customer service department handled my complaint and I will never order another item for you

Ordered three candles during buy get three offer, I only recieved one free candle and the company will not do anything about ti
Ordered three candles during buy get three offer, I only recieved one free candle and the company will not do anything aboutit
They initially acknowledged their mistake and asked which three scents I wantedthey then changed their mind somewhere down the road and said I should only get one candle I want a refund for these candles

My wife cut her hand after opening a candle that was apparently broken in transit from Yankee Candle and their horrible customer service did nothing!
We received a broken candle from order wXXXXXXXXXX and my wife cut her hand removing it from the shipping boxI contacted Yankee Candle and they did nothing

Made a purchase at *** *** ** store as always on ***Asked regarding rewards points being applied told they would if not customer service is good at fixing and offering something for the mishapI live chatted several times where I was told if not asked for email I wouldn't get the pointsCalled in spoke to a supervisor who took down the info and emailed copy of receipt for the second timeTold she would call me back after calling store, never heard backCalled today another minutes wastedSupervisor *** was emailed receipt yet missing the "barcode" so unsure if he would be able to helpSo hours later a waste of my timeThis is why me and my wife frequent shoppers at close to *** spent monthly will no longer partake with yankee candleIts embarrassing that a company as large as this would be little and make a customer fight over a not even ** reward coupon I will take my business elsewhere

While shopping at this Yankee Candle location in *** ** I noticed sale signs posted throughout the storethey said ALL Medium Jars and Candles *** with a *** purchase, regular price *** At the register, the clerk informed me that the sale was one Medium Jar for *** for every *** spentTheir signage doesn't say that at all, and there is no fine print or other information printed on the signsI called their 1-customer service line and they basically said the same thingsorry, that's what it meansI think their signage is completely misleading, and advertisingThey shouldn't be permitted to put up a sign that says "ALL medium jars *** with a *** purchase" when they have no intention of honoring that advertisement

Made an order, it was delivered to another address in another state
Terrible customer service from Yankee CandleMade an order, number *** on 7/14/18, for a bunch of candles which should have arrived yesterday 7/24/I checked the tracking info and it was delivered to another state (***), nowhere near me, and signed for by a stranger (***).I have a screencap with this info
When I asked Yankee Candle about my order they lied and said the package was damaged and that I would have to reorderSo, I didn't screw up here, they did, and they are are trying to punish me for a misdirected packagePlus there's the fact that if I hadn't asked about it, they would have said nothing and just tried to get me to take a lossIf I order again I'll have to pay twice for the candles, I won't get the discount of the original order, plus who knows if they'll get a second order to me at all, when they failed to get the first order to meAnd I ordered these candles as a gift and they are

After an email was sent out to all customer's on their email subscribing list with an attached coupon (which we all love coupons) as some times they can be a little pricey but after going to the store to redeem my coupon, it had apparently been a "Typo" on their part and would not honor it what so everShe offered me the correct coupon which was sent out hours after the first initial oneShe also claimed the new one voided out the first one but the date didn't expire until *** I have a friend who doesn't live in *** but her store honored it as it was their mistakeI emailed the company and got a complete run around as they won't own up to their own mistake