Cancelled my items only to tell me my order was so large that the items I purchased were sold out before my whole order could be completed I placed an order around [redacted] christmas morning for well over items onlinesystematically over the week I have been getting cancellation emails when they were clearly in stock hours after my purchase I placed a call to customer service at [redacted] after almost my whole order was cancelled on [redacted] The sales associate evaded my questions and told me I could not speak to a supervisor named ***Instead he proceeded to escalate the situation by telling me that my order was so large that while they were filling it over the past week that the smaller orders had shipped and unfortunately the items I purchased are goneI even re asked him if understood what he was telling meSome items of mine that were cancelled were ordered by my friends and family after my order was placed What company turns away almost [redacted] in business with e
Received large 22oz jar candles for my birthday, all of which I attempted to burn in a week time frame in my home but every time I would burn one it would let off a horrible smell The scent was kitchen spice for all I have never used this brand before, this was a first time experience for me and I was not aware of the return policy that you could exchange even though they were burned because nobody told me and so I had thrown them away but did have photos of one of the jars I contacted customer service to address my concerns and was basically flopped between different reps not able to help in my situation but only offer me ONE replacement This is very frustrating to me being it's my first experience with this candle company and so far has not been good at all I also am very irritated that my birthday gifts turned into a disaster scenario and now i'm without a gift because of product defect that is not being taken care of Product_Or_Service: Eight 22oz Jar Candles
While shopping at this Yankee Candle location in [redacted] I noticed sale signs posted throughout the storethey said ALL Medium Jars and Candles [redacted] with a [redacted] purchase, regular price [redacted] At the register, the clerk informed me that the sale was one Medium Jar for [redacted] for every [redacted] spentTheir signage doesn't say that at all, and there is no fine print or other information printed on the signsI called their 1-customer service line and they basically said the same thingsorry, that's what it meansI think their signage is completely misleading, and advertisingThey shouldn't be permitted to put up a sign that says "ALL medium jars [redacted] with a [redacted] purchase" when they have no intention of honoring that advertisement
Coupon Policy Hi, I visited the Yankee Candle Retail Store [redacted] XXXXX) on [redacted] I wanted to redeem a coupon for [redacted] off any purchase that can be printed out on your website at [redacted] I went to the store with my aunt and my cousin to check out if there are any candles that they want to getWhen we tried to redeem our coupons, the lady at the counter only allowed us to redeem one coupon because of the unspecified "one coupon per household policy." After telling the lady at the counter that on the fourth line of the coupon, it clearly stated that "Limit one coupon per customer." The lady went into the back of the store probably to check with the manager and the manager also denied the coupon rudely like we just want to get some free candlesWe're not trying to get free candles and we're paying the price that is much higher than [redacted] I wanted to get the Beach Walk Large Jar candle which is
I have been going back and forth with Customer Service reps for our days with no resolutionAt first, I was informed that if I provided my receipt I would be sent candles for the mishapNow for days I've been informed that the associate explained the sale, etc Well no one was there and I have been trying to contact Corporate regarding this issue because I feel at the point the reps are covering up for one another and negating my awful experience which I shared but of course that was not acknowledgedFor a million dollar company, Yankee Candle is being argumentative about or candles Product_Or_Service: Candles
Yankee charged [redacted] giftcard but order failed! Hello, I have been trying to buy from yankee.com since march last year, every payment I try always is refused Visa, mastercard, paypal! I have asked if something is wrong with my account as it was fine before, but I get robot responses I purchased a [redacted] giftcard and added it to my account, and placed an order for [redacted] but that order ALSO FAILED and yet my gift card was charged the full [redacted] So now not only can I not buy from you, you also have stolen my $75??? Why can I not buy from you, but its okay for you to take my money and no one responds to any emails I send ?? I would like a refund!
My wife cut her hand after opening a candle that was apparently broken in transit from Yankee Candle and their horrible customer service did nothing! We received a broken candle from order wXXXXXXXXXX and my wife cut her hand removing it from the shipping boxI contacted Yankee Candle and they did nothing
This is my review of Yankee candle company since I couldn't find anywhere on the internet to put a review of the company itselfThey SUCK! I ordered directly from them and paid through pay palI After two weeks of waiting, my candle still didn't comeI called them and they told me my order was CANCELED due to the item being out of stock and they wont have more till next year!!!!!!!!!!!! When I asked why I was not notified they claimed that they sent me me an emailI asked when it was sent because I didn't receive any email from themShe proceeded to tell me that she had no way of knowing when it was sentWHAT????????? (I couldn't believe this) When I insisted that I talk to a Supervisor, suddenly she said she would try to find out minutes later she comes back on the phone and tells me it was the day after my order was placed I CHECKED MY SPAM, MY DELETED MAIL, AND MY NEW MAIL AND NOTHING !!!!!!!!!!!!!!!!!!!! When I asked the woman at customer service to resend me the email as proof she said she couldn'tRidiculous! She didn't even offer me anything such as a coupon for a different one or when I asked to be informed when they get new stock in she also saidWe cant do that! I was so upset, I just said sarcastically"Thank you for you wonderful customer service" and hung up! They don't update their website from the stock they actually have, they charge for shipping and when there is an issue they don't inform you or care about keeping their customers!
I was told by a phone customer service representative that the buy get free promotion would be honored once I submitted a copy of purchase of candles which I did and then the story changed with every other representative I spoke with, even a supervisor They at that point told me they would only give me a one time courtesy candle but couldn't find any information that the previous representative over the phone told me she would honor the promotion and send me candles in the scent I wanted This is very frustrating to be told one thing, end the phone call, submit information I was told to submit and then be told nothing can be done I would love to get the free candles I was promised for the buy get free promotion Product_Or_Service: Large Jar Candles
sent back candles(brand new, unlit, unused candles)that were received by Yankee Candle on [redacted] STILL don't have refund of [redacted] plus tx I sent back candles(brand new, unlit, unused candles)that were received by Yankee Candle on [redacted] STILL don't have refund of [redacted] plus tx Tracking number XXXXXXXXXXXX I have sent FOUR emails, first they (Yankee Candle rep) said, yes we got them, refund check should be going out soon Then second email to them in early February checking status, they (yankee candle rep) yes, it has been processed, please allow 6- weeks to get the check Third email third week of [redacted] they (Yankee Candle rep) stated they did not have a record of the refund check so they would have it reprocessed Another email to Yankee Candle asking the status and received a phone call stating they (Yankee Candle rep) had "found" the check, and I would have it within the week, but I have not received it as of this date The representatives DID N
Made a purchase at [redacted] store as always on [redacted] Asked regarding rewards points being applied told they would if not customer service is good at fixing and offering something for the mishapI live chatted several times where I was told if not asked for email I wouldn't get the pointsCalled in spoke to a supervisor who took down the info and emailed copy of receipt for the second timeTold she would call me back after calling store, never heard backCalled today another minutes wastedSupervisor [redacted] was emailed receipt yet missing the "barcode" so unsure if he would be able to helpSo hours later a waste of my timeThis is why me and my wife frequent shoppers at close to [redacted] spent monthly will no longer partake with yankee candleIts embarrassing that a company as large as this would be little and make a customer fight over a not even [redacted] reward coupon I will take my business elsewhere
Made an order, it was delivered to another address in another state Terrible customer service from Yankee CandleMade an order, number [redacted] on 7/14/18, for a bunch of candles which should have arrived yesterday 7/24/I checked the tracking info and it was delivered to another state (***), nowhere near me, and signed for by a stranger (***).I have a screencap with this info When I asked Yankee Candle about my order they lied and said the package was damaged and that I would have to reorderSo, I didn't screw up here, they did, and they are are trying to punish me for a misdirected packagePlus there's the fact that if I hadn't asked about it, they would have said nothing and just tried to get me to take a lossIf I order again I'll have to pay twice for the candles, I won't get the discount of the original order, plus who knows if they'll get a second order to me at all, when they failed to get the first order to meAnd I ordered these candles as a gift and they are
The Yankee Candle Company continues to send me emails after I have repeatedly requested to be removed from their mailing lists On [redacted] 2016, I received an email from Yankee Candle (sent from [redacted] ) referencing my "monthly statement." Because I was not interested in receiving any emails from Yankee Candle, I replied to the email on [redacted] 2016, with the word "UNSUBSCRIBE"Then, I visited the Yankee Candle website to ensure that I had opted-out correctly from receiving email communicationsI read the privacy policy ( [redacted] ) which suggests that users may click the "unsubscribe" link at the bottom of Yankee Candle emails in order to unsubscribe; however, a diligent review of the email in question reveals that there is no unsubscribe link included The privacy policy also mentions that a user can opt-out by emailing [redacted] So, on [redacted] 2016, I sent an email to [redacted] requ
After an email was sent out to all customer's on their email subscribing list with an attached coupon (which we all love coupons) as some times they can be a little pricey but after going to the store to redeem my coupon, it had apparently been a "Typo" on their part and would not honor it what so everShe offered me the correct coupon which was sent out hours after the first initial oneShe also claimed the new one voided out the first one but the date didn't expire until [redacted] I have a friend who doesn't live in [redacted] but her store honored it as it was their mistakeI emailed the company and got a complete run around as they won't own up to their own mistake
Cancelled my items only to tell me my order was so large that the items I purchased were sold out before my whole order could be completed I placed an order around [redacted] christmas morning for well over items onlinesystematically over the week I have been getting cancellation emails when they were clearly in stock hours after my purchase I placed a call to customer service at [redacted] after almost my whole order was cancelled on [redacted] The sales associate evaded my questions and told me I could not speak to a supervisor named ***Instead he proceeded to escalate the situation by telling me that my order was so large that while they were filling it over the past week that the smaller orders had shipped and unfortunately the items I purchased are goneI even re asked him if understood what he was telling meSome items of mine that were cancelled were ordered by my friends and family after my order was placed What company turns away almost [redacted] in business with e
Received large 22oz jar candles for my birthday, all of which I attempted to burn in a week time frame in my home but every time I would burn one it would let off a horrible smell The scent was kitchen spice for all I have never used this brand before, this was a first time experience for me and I was not aware of the return policy that you could exchange even though they were burned because nobody told me and so I had thrown them away but did have photos of one of the jars I contacted customer service to address my concerns and was basically flopped between different reps not able to help in my situation but only offer me ONE replacement This is very frustrating to me being it's my first experience with this candle company and so far has not been good at all I also am very irritated that my birthday gifts turned into a disaster scenario and now i'm without a gift because of product defect that is not being taken care of Product_Or_Service: Eight 22oz Jar Candles
While shopping at this Yankee Candle location in [redacted] I noticed sale signs posted throughout the storethey said ALL Medium Jars and Candles [redacted] with a [redacted] purchase, regular price [redacted] At the register, the clerk informed me that the sale was one Medium Jar for [redacted] for every [redacted] spentTheir signage doesn't say that at all, and there is no fine print or other information printed on the signsI called their 1-customer service line and they basically said the same thingsorry, that's what it meansI think their signage is completely misleading, and advertisingThey shouldn't be permitted to put up a sign that says "ALL medium jars [redacted] with a [redacted] purchase" when they have no intention of honoring that advertisement
Coupon Policy Hi, I visited the Yankee Candle Retail Store [redacted] XXXXX) on [redacted] I wanted to redeem a coupon for [redacted] off any purchase that can be printed out on your website at [redacted] I went to the store with my aunt and my cousin to check out if there are any candles that they want to getWhen we tried to redeem our coupons, the lady at the counter only allowed us to redeem one coupon because of the unspecified "one coupon per household policy." After telling the lady at the counter that on the fourth line of the coupon, it clearly stated that "Limit one coupon per customer." The lady went into the back of the store probably to check with the manager and the manager also denied the coupon rudely like we just want to get some free candlesWe're not trying to get free candles and we're paying the price that is much higher than [redacted] I wanted to get the Beach Walk Large Jar candle which is
I have been going back and forth with Customer Service reps for our days with no resolutionAt first, I was informed that if I provided my receipt I would be sent candles for the mishapNow for days I've been informed that the associate explained the sale, etc Well no one was there and I have been trying to contact Corporate regarding this issue because I feel at the point the reps are covering up for one another and negating my awful experience which I shared but of course that was not acknowledgedFor a million dollar company, Yankee Candle is being argumentative about or candles Product_Or_Service: Candles
Yankee charged [redacted] giftcard but order failed! Hello, I have been trying to buy from yankee.com since march last year, every payment I try always is refused Visa, mastercard, paypal! I have asked if something is wrong with my account as it was fine before, but I get robot responses I purchased a [redacted] giftcard and added it to my account, and placed an order for [redacted] but that order ALSO FAILED and yet my gift card was charged the full [redacted] So now not only can I not buy from you, you also have stolen my $75??? Why can I not buy from you, but its okay for you to take my money and no one responds to any emails I send ?? I would like a refund!
My wife cut her hand after opening a candle that was apparently broken in transit from Yankee Candle and their horrible customer service did nothing! We received a broken candle from order wXXXXXXXXXX and my wife cut her hand removing it from the shipping boxI contacted Yankee Candle and they did nothing
This is my review of Yankee candle company since I couldn't find anywhere on the internet to put a review of the company itselfThey SUCK! I ordered directly from them and paid through pay palI After two weeks of waiting, my candle still didn't comeI called them and they told me my order was CANCELED due to the item being out of stock and they wont have more till next year!!!!!!!!!!!! When I asked why I was not notified they claimed that they sent me me an emailI asked when it was sent because I didn't receive any email from themShe proceeded to tell me that she had no way of knowing when it was sentWHAT????????? (I couldn't believe this) When I insisted that I talk to a Supervisor, suddenly she said she would try to find out minutes later she comes back on the phone and tells me it was the day after my order was placed I CHECKED MY SPAM, MY DELETED MAIL, AND MY NEW MAIL AND NOTHING !!!!!!!!!!!!!!!!!!!! When I asked the woman at customer service to resend me the email as proof she said she couldn'tRidiculous! She didn't even offer me anything such as a coupon for a different one or when I asked to be informed when they get new stock in she also saidWe cant do that! I was so upset, I just said sarcastically"Thank you for you wonderful customer service" and hung up! They don't update their website from the stock they actually have, they charge for shipping and when there is an issue they don't inform you or care about keeping their customers!
I was told by a phone customer service representative that the buy get free promotion would be honored once I submitted a copy of purchase of candles which I did and then the story changed with every other representative I spoke with, even a supervisor They at that point told me they would only give me a one time courtesy candle but couldn't find any information that the previous representative over the phone told me she would honor the promotion and send me candles in the scent I wanted This is very frustrating to be told one thing, end the phone call, submit information I was told to submit and then be told nothing can be done I would love to get the free candles I was promised for the buy get free promotion Product_Or_Service: Large Jar Candles
sent back candles(brand new, unlit, unused candles)that were received by Yankee Candle on [redacted] STILL don't have refund of [redacted] plus tx I sent back candles(brand new, unlit, unused candles)that were received by Yankee Candle on [redacted] STILL don't have refund of [redacted] plus tx Tracking number XXXXXXXXXXXX I have sent FOUR emails, first they (Yankee Candle rep) said, yes we got them, refund check should be going out soon Then second email to them in early February checking status, they (yankee candle rep) yes, it has been processed, please allow 6- weeks to get the check Third email third week of [redacted] they (Yankee Candle rep) stated they did not have a record of the refund check so they would have it reprocessed Another email to Yankee Candle asking the status and received a phone call stating they (Yankee Candle rep) had "found" the check, and I would have it within the week, but I have not received it as of this date The representatives DID N
Made a purchase at [redacted] store as always on [redacted] Asked regarding rewards points being applied told they would if not customer service is good at fixing and offering something for the mishapI live chatted several times where I was told if not asked for email I wouldn't get the pointsCalled in spoke to a supervisor who took down the info and emailed copy of receipt for the second timeTold she would call me back after calling store, never heard backCalled today another minutes wastedSupervisor [redacted] was emailed receipt yet missing the "barcode" so unsure if he would be able to helpSo hours later a waste of my timeThis is why me and my wife frequent shoppers at close to [redacted] spent monthly will no longer partake with yankee candleIts embarrassing that a company as large as this would be little and make a customer fight over a not even [redacted] reward coupon I will take my business elsewhere
Made an order, it was delivered to another address in another state Terrible customer service from Yankee CandleMade an order, number [redacted] on 7/14/18, for a bunch of candles which should have arrived yesterday 7/24/I checked the tracking info and it was delivered to another state (***), nowhere near me, and signed for by a stranger (***).I have a screencap with this info When I asked Yankee Candle about my order they lied and said the package was damaged and that I would have to reorderSo, I didn't screw up here, they did, and they are are trying to punish me for a misdirected packagePlus there's the fact that if I hadn't asked about it, they would have said nothing and just tried to get me to take a lossIf I order again I'll have to pay twice for the candles, I won't get the discount of the original order, plus who knows if they'll get a second order to me at all, when they failed to get the first order to meAnd I ordered these candles as a gift and they are
The Yankee Candle Company continues to send me emails after I have repeatedly requested to be removed from their mailing lists On [redacted] 2016, I received an email from Yankee Candle (sent from [redacted] ) referencing my "monthly statement." Because I was not interested in receiving any emails from Yankee Candle, I replied to the email on [redacted] 2016, with the word "UNSUBSCRIBE"Then, I visited the Yankee Candle website to ensure that I had opted-out correctly from receiving email communicationsI read the privacy policy ( [redacted] ) which suggests that users may click the "unsubscribe" link at the bottom of Yankee Candle emails in order to unsubscribe; however, a diligent review of the email in question reveals that there is no unsubscribe link included The privacy policy also mentions that a user can opt-out by emailing [redacted] So, on [redacted] 2016, I sent an email to [redacted] requ
After an email was sent out to all customer's on their email subscribing list with an attached coupon (which we all love coupons) as some times they can be a little pricey but after going to the store to redeem my coupon, it had apparently been a "Typo" on their part and would not honor it what so everShe offered me the correct coupon which was sent out hours after the first initial oneShe also claimed the new one voided out the first one but the date didn't expire until [redacted] I have a friend who doesn't live in [redacted] but her store honored it as it was their mistakeI emailed the company and got a complete run around as they won't own up to their own mistake