I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not appreciate the store manager advising I demanded anything That is defamation of character which I do not appreciate I did not demand, and worked to remain very polite a calm given her flippant stance toward the situation Furthermore, the store manager belittled a store employee in front of me shoving her aside, and was less than helpful to me as a paying customer Furthermore, the vendor was upset that I was reaching out directly to them as the STORE should be taking care of me, but they refused This manager also told me my bag looked good for having it for a month so her saying it was very worn is a lie and I do not appreciate this either She even said this was terrible it broke so much and should have never happened and admitted fault on site It was a leather bag that broke 2+ times and I had to pay out of pocket to repair--my money needs to be refunded I have never in my life seen a upstanding company or store not return money for a FAULTY product I called [redacted] and they were APPALLED at the situation and THEY were the ones that asked for all the $back as they have proper customer service and advised this situation was absurd When I told them the situation and how I had been reaching out to the vendor [redacted] advised that was beyond unprofessional of the Yellow Button and took matters into their own hand by reaching out to them directly This store does not care about it's customers, they are belittling and provide poor quality and take no responsibility for it I am NOT trying to take advantage of anyone I am simply not allowing to be bullied into keeping my money at a store that is beyond rude, or with a vendor that has poor quality handbags Furthermore, that vendor has yet to return follow up calls or emails so their customer service is terrible as well My bank as assured me this situation is beyond ridiculous and that asking for the money back is not improper at all and they need to recognize this Regards, [redacted] ***
Hello, I am responding to a customer complaint....ID number ***The customer bought a bag and two other items for the total purchase price of $We were doing a special sale that day and these items were purchased at 15% off the original priceShe signed the receipt that states "No
ReturnsExchanges and Store Credit will be given within days of purchase for unworn items accompanied by a receipt and tags All sale items are final sale." This return policy is also printed and displayed in a large frame on our check out counterShe then came into the store demanding we give her all her money back for a bag that she had zero proof she even purchased hereIt was very worn, she did not have the tags, or a receipt from her purchaseI said that I was so sorry that the strap on the bag was not holding up and that I could probably look back in our records and find the receipt and she could get store credit or exchange it that day for something elseI thought that was extremely nice of me as it completely goes against our strict return policyShe acted extremely rude and belligerentI told her that many companies have warranties on leather goods and maybe we could try that routeI contacted the company and put her in contact with themI recently spoke to them and they said after trying to please her by offering to replace the bag with another of the same style or even one that was a higher price she refusedThe rep said that the customer was extremely rude and yelled at her and called her incompetentThe customer contacted her credit card company trying to have them revoke the funds from my account not only for the bag but for the two other items that she didn't have any issues with at allIn my opinion, this is someone that thinks they can abuse people and get things for free by threatening them and making accusations.-- Miranda EbersoldThe Yellow Button
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not appreciate the store manager advising I demanded anything. That is defamation of character which I do not appreciate. I did not demand, and worked to remain very polite a calm given her flippant stance toward the situation. Furthermore, the store manager belittled a store employee in front of me shoving her aside, and was less than helpful to me as a paying customer. Furthermore, the vendor was upset that I was reaching out directly to them as the STORE should be taking care of me, but they refused. This manager also told me my bag looked good for having it for a month so her saying it was very worn is a lie and I do not appreciate this either. She even said this was terrible it broke so much and should have never happened and admitted fault on site. It was a leather bag that broke 2+ times and I had to pay out of pocket to repair--my money needs to be refunded. I have never in my life seen a upstanding company or store not return money for a FAULTY product. I called [redacted] and they were APPALLED at the situation and THEY were the ones that asked for all the $302 back as they have proper customer service and advised this situation was absurd. When I told them the situation and how I had been reaching out to the vendor [redacted] advised that was beyond unprofessional of the Yellow Button and took matters into their own hand by reaching out to them directly. This store does not care about it's customers, they are belittling and provide poor quality and take no responsibility for it. I am NOT trying to take advantage of anyone. I am simply not allowing to be bullied into keeping my money at a store that is beyond rude, or with a vendor that has poor quality handbags. Furthermore, that vendor has yet to return follow up calls or emails so their customer service is terrible as well. My bank as assured me this situation is beyond ridiculous and that asking for the money back is not improper at all and they need to recognize this.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not appreciate the store manager advising I demanded anything That is defamation of character which I do not appreciate I did not demand, and worked to remain very polite a calm given her flippant stance toward the situation Furthermore, the store manager belittled a store employee in front of me shoving her aside, and was less than helpful to me as a paying customer Furthermore, the vendor was upset that I was reaching out directly to them as the STORE should be taking care of me, but they refused This manager also told me my bag looked good for having it for a month so her saying it was very worn is a lie and I do not appreciate this either She even said this was terrible it broke so much and should have never happened and admitted fault on site It was a leather bag that broke 2+ times and I had to pay out of pocket to repair--my money needs to be refunded I have never in my life seen a upstanding company or store not return money for a FAULTY product I called [redacted] and they were APPALLED at the situation and THEY were the ones that asked for all the $back as they have proper customer service and advised this situation was absurd When I told them the situation and how I had been reaching out to the vendor [redacted] advised that was beyond unprofessional of the Yellow Button and took matters into their own hand by reaching out to them directly This store does not care about it's customers, they are belittling and provide poor quality and take no responsibility for it I am NOT trying to take advantage of anyone I am simply not allowing to be bullied into keeping my money at a store that is beyond rude, or with a vendor that has poor quality handbags Furthermore, that vendor has yet to return follow up calls or emails so their customer service is terrible as well My bank as assured me this situation is beyond ridiculous and that asking for the money back is not improper at all and they need to recognize this Regards, [redacted] ***
Hello, I am responding to a customer complaint....ID number ***The customer bought a bag and two other items for the total purchase price of $We were doing a special sale that day and these items were purchased at 15% off the original priceShe signed the receipt that states "No
ReturnsExchanges and Store Credit will be given within days of purchase for unworn items accompanied by a receipt and tags All sale items are final sale." This return policy is also printed and displayed in a large frame on our check out counterShe then came into the store demanding we give her all her money back for a bag that she had zero proof she even purchased hereIt was very worn, she did not have the tags, or a receipt from her purchaseI said that I was so sorry that the strap on the bag was not holding up and that I could probably look back in our records and find the receipt and she could get store credit or exchange it that day for something elseI thought that was extremely nice of me as it completely goes against our strict return policyShe acted extremely rude and belligerentI told her that many companies have warranties on leather goods and maybe we could try that routeI contacted the company and put her in contact with themI recently spoke to them and they said after trying to please her by offering to replace the bag with another of the same style or even one that was a higher price she refusedThe rep said that the customer was extremely rude and yelled at her and called her incompetentThe customer contacted her credit card company trying to have them revoke the funds from my account not only for the bag but for the two other items that she didn't have any issues with at allIn my opinion, this is someone that thinks they can abuse people and get things for free by threatening them and making accusations.-- Miranda EbersoldThe Yellow Button
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not appreciate the store manager advising I demanded anything. That is defamation of character which I do not appreciate. I did not demand, and worked to remain very polite a calm given her flippant stance toward the situation. Furthermore, the store manager belittled a store employee in front of me shoving her aside, and was less than helpful to me as a paying customer. Furthermore, the vendor was upset that I was reaching out directly to them as the STORE should be taking care of me, but they refused. This manager also told me my bag looked good for having it for a month so her saying it was very worn is a lie and I do not appreciate this either. She even said this was terrible it broke so much and should have never happened and admitted fault on site. It was a leather bag that broke 2+ times and I had to pay out of pocket to repair--my money needs to be refunded. I have never in my life seen a upstanding company or store not return money for a FAULTY product. I called [redacted] and they were APPALLED at the situation and THEY were the ones that asked for all the $302 back as they have proper customer service and advised this situation was absurd. When I told them the situation and how I had been reaching out to the vendor [redacted] advised that was beyond unprofessional of the Yellow Button and took matters into their own hand by reaching out to them directly. This store does not care about it's customers, they are belittling and provide poor quality and take no responsibility for it. I am NOT trying to take advantage of anyone. I am simply not allowing to be bullied into keeping my money at a store that is beyond rude, or with a vendor that has poor quality handbags. Furthermore, that vendor has yet to return follow up calls or emails so their customer service is terrible as well. My bank as assured me this situation is beyond ridiculous and that asking for the money back is not improper at all and they need to recognize this.
Regards,
[redacted]