Complaint: ***
I am rejecting this response because: the business has given me a full refundYota Yard claimed to have tested the unit and stated it was fully functional, which was falseI chosen not to get a second unit due to the claim, I do not believe the other unit will work after this experienceSee my initial comments for details on contact with business and so on.I will not seek parts from this business in the futureGetting money from consumers rather than providing functional parts to consumers seem to be the business motivation.The business *** website for this unit stated a full refund will be granted should the part be defectiveThat was honored at the end after several conversations
Sincerely,
*** ***
WE ARE SORRY YOU FEEL THIS WAY BUT ON YOUR RECEIPT IT DOES SAY 30DAY WARRANTY EXCHANGE ONLY WE ARE MORE THAN HAPPY TO EXCHANGE YOUR PART FOR ANOTHER ONE WITH IN DAYS AND IF WE DID CLOSE EARLY IT WAS BECAUSE WE DID HAVE SOMETHING WE NEED TO DO, AND IF WE CLOSED EARLY YOU DID NOT TALK TO ME A
HOUR LATER EXPLAINING YOU SITUATIONIF THE PART WAS BAD AND THAT WAS YOUR PROBLEM AND PART YOU NEEDED WHY WOULD YOU NOT WANT ANOTHER PART?TWE DO STAND BEHIND OUR PARTSWITHIN 3O DAYS FOR EXCHANGE ONLY ITS ON CREDIT CARD RECEIPT AND YOUR RECEIPT ON ELECTRICAL PARTS WE DO STATE THAT THEY ARE NOT TO BE OPENED
Complaint: ***
I am rejecting this response because: the business has given me a full refundYota Yard claimed to have tested the unit and stated it was fully functional, which was falseI chosen not to get a second unit due to the claim, I do not believe the other unit will work after this experienceSee my initial comments for details on contact with business and so on.I will not seek parts from this business in the futureGetting money from consumers rather than providing functional parts to consumers seem to be the business motivation.The business *** website for this unit stated a full refund will be granted should the part be defectiveThat was honored at the end after several conversations
Sincerely,
*** ***
WE ARE SORRY YOU FEEL THIS WAY BUT ON YOUR RECEIPT IT DOES SAY 30DAY WARRANTY EXCHANGE ONLY WE ARE MORE THAN HAPPY TO EXCHANGE YOUR PART FOR ANOTHER ONE WITH IN DAYS AND IF WE DID CLOSE EARLY IT WAS BECAUSE WE DID HAVE SOMETHING WE NEED TO DO, AND IF WE CLOSED EARLY YOU DID NOT TALK TO ME A
HOUR LATER EXPLAINING YOU SITUATIONIF THE PART WAS BAD AND THAT WAS YOUR PROBLEM AND PART YOU NEEDED WHY WOULD YOU NOT WANT ANOTHER PART?TWE DO STAND BEHIND OUR PARTSWITHIN 3O DAYS FOR EXCHANGE ONLY ITS ON CREDIT CARD RECEIPT AND YOUR RECEIPT ON ELECTRICAL PARTS WE DO STATE THAT THEY ARE NOT TO BE OPENED