The Z Spot

Review: To whom it May Concerns, I have purchased 20 classes from the ZspotBoston, the receipt nor the instrutor have told me about the fine print regarding classes were to expired within 6 months of purchased. Unfortunately, life gets hard, family health issues have taken time along with work, I couldnt make the classes that I purchased.As thing starting to take place with my mother's health issue and I am trying to use the 20 classes I have paid for, I was told I would need to buy classes, for my 20 unused classes have expired. The purchased was for $150. That's a lot of money to lose if the company is not accomoding me.below is the reason for my complaints:From: The Z Spot Boston [mailto:thezspot [email protected]] Sent: Wednesday, November 06, 2013 12:17 PMTo: [redacted]Subject: RE: Contact Us Submission ReceivedHi [redacted] - you have 19 classes left from the package you purchased and they are set to expire November 8th. You can use any of these classes between now and Friday but after the 8th you will need to purchase a new package. All class packages have a 6 month expiration date and we are not able to refund for any unused classes. Hope this helps! The Z Spot[redacted] Street, *nd Flr Boston, MA [redacted])www.thezspotboston.comCLICK HERE to register for class! Stay up-to-date on class schedules, events, special guest instructors and contests - Like us on Facebook and Follow us on Twitter! Date: Wed, 6 Nov 2013 16:59:34 +0000From: [email protected]: [email protected]: Contact Us Submission ReceivedYou received a Contact Us submission from The Z Spot: Name[redacted] Email[redacted].edu Phone[redacted] MessageTo whom it may concerns, I have 20 classes that were purchased through a credit card, not groupon. For some reasons, the system is saying that my profile is locked, although I have 19 classes left, I cannot used them for it expired. Can this be unlocked or can I get a refund for my purchased. Thank youDesired Settlement: Unfortunately, I do not want their service any longer. I rather take my business else where. please refund me for the classes paid.The purchased was made prior to their 6 months new rule. I have had communication with the office about setting up my account online and even inquiring about the 20 classes that they are trying to cheat me off, the 6 month rules were never brought up to my attention.Although the purchased w*THE Z SPOT Boston MA auth# [redacted] $150

Business

Response:

Thank you for bringing this matter to our attention. We did make our best effort to communicate with the customer what our policies were for cancellations, transfers, and refunds, which are clearly stated on our website - http://www.thezspotboston .com/pricing.php and when members log in to their online accounts, they are able to view when their classes expire.

Ms. [redacted] had several conversations with us in the months of March, April and September in regards to classes and accessing her account (see email chain below). We were always very responsive to her questions and walked her through our online registration system that became active in March. It was only in October, when an automated email was sent to let her know her classes were going to expire (which again she had access to on our website and when logged in to her account) that Ms. [redacted] became irate and demanding through each of our correspondences. If perhaps she let us know of her situation months before we could have tried to help, but we are a business and our customers do understand the policy that we must stick to or everyone would be asking for extensions and refunds. We value all our customers and are saddened by the response of Ms. [redacted] whom did not seem to have any issues with the policy until this time.

We are sorry that Ms. [redacted] did not want to continue at The Z Spot due to some personal obligations. We understand completely and welcome her back when things get back on track. See attached correspondences for reference.

Consumer

Response:

I have reviewed the response sub[redacted]ted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

This is false. I have attached my conversation with the owner of the Z-spot who told me that my credit has expired and there is nothing they can do about it. How can my credit expired when it was never used. Again, on the receipt online, this policy was never mentioned. If I cannot used the 20 classes I worked so hard to pay for, a credit should be given to me. With a sick mother who almost lost her life through a stroke in Florida( which I had to travel to), school and work, my time for the past few months were tight up and with good reasons. The owner wanted me to use 20 classes within in matter of two days, when I have a full time job to attend to. Is that even possible? I requested a refund because the owner have cheated me out of $150 and refused to let come to class.I requested then to have the 20 classes reinstated, I was told this cannot be done, thereby a refund is what should have been given to me.

Please read on my conversation with the Z-spot, this is by far the worse management/business policy. My mothers health is important to me, the fact that I paid for this service, it should not

have taken away from me without being used.

To: [redacted]

Subject: RE: Contact Us Submission Received

Importance: High

Hi

[redacted] - sorry to hear about your mother and hope she is doing well.

The

studio has a no refund policy and all classes expire within 6 months. All this

information is available on our website: http://www.thezspotboston.com/pricing.php

Your

classes will be in effect until November 8th and after the 8th you will need to

purchase a new package to attend classes.

Best,

The

Z Spot

[redacted] Street, *nd Flr

Boston, MA [redacted])

www.thezspotboston.com

CLICK HERE

to register for class!

Stay up-to-date on class schedules, events, special guest instructors and

contests - Like us on Facebook

and Follow us on Twitter!

From:

[redacted].EDU

To: [email protected]

Subject: RE: Contact Us Submission Received

Date: Wed, 6 Nov 2013 17:21:05 +0000

I will need a refund,

unfortunately, my mother has a stroke and I had to care for her. Which

means, my time were lacking, you can either refund me for the purchase or

unlocked the remaining classes. This is money that I do not have.

THANK YOU!

From: The Z Spot Boston [mailto:[email protected]]

Sent: Wednesday, November 06, 2013 12:17 PM

To: [redacted]

Subject: RE: Contact Us Submission Received

Hi [redacted] - you have 19 classes left

from the package you purchased and they are set to expire November 8th. You can

use any of these classes between now and Friday but after the 8th you will need

to purchase a new package. All class packages have a 6 month expiration date

and we are not able to refund for any unused classes.

Hope this helps!

The Z Spot

[redacted] Street, *nd Flr

Boston, MA [redacted])

www.thezspotboston.com

CLICK HERE to register for class!

Stay up-to-date on class schedules, events, special guest instructors and

contests - Like us on Facebook and Follow us on Twitter!

Date: Wed, 6 Nov 2013 16:59:34 +0000

From: no-reply@forms.[redacted]mail.com

To: [email protected]

Subject: Contact Us Submission Received

You received a Contact Us submission

from The Z Spot:

Name

Email

[redacted].edu

Phone

Message

To whom it may

concerns, I have 20 classes that were purchased through a credit card, not

groupon. For some reasons, the system is saying that my profile is locked,

although I have 19 classes left, I cannot used them for it expired. Can this

be unlocked or can I get a refund for my purchased. Thank you ---

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