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TheBookPatch.com Reviews (31)

Terrible customer service
This company is unwilling to work with you on any issues you have. I placed at least five orders that were large in quantity and they were unwilling to correct an error on my last order. I will not be ordering from this company again. Plus, their system is difficult to use. I would not recommend them.

• Mar 15, 2020

They are handy for in the North American continent though I will say if you're an international you might have a few challenges to get your copies. I give them a point off for this one and most part you're left to your own devices (well you will need a few tools working with them.) I am waiting for the preview feature to be in play.

Dear Revdex.com;Thank you for getting back to us regarding the matter at handWe have sent numerous emails to The Book Patch and finally got this reply which we will cut and paste below:From: J [redacted]

HiWe acknowledge the error on our part.An employee (not with us any longer) had mistakenly processed the re entry of the book price wrongly and did not forward the mistake to technical to correct the problem.We have contacted the customer and have issued a refund check for the full order.As per other orders that he may have issues with we need the order numbers and the specific problem.Thank youVictor O [redacted]

The order in question was shipped on time using the shipping method the customer selected [redacted] media mail In our shipping section we clearly state " [redacted] Media Mail Delivery times are not guaranteedWe will not be able to locate or refund orders lost during delivery." The link to that statement is [redacted] There was no eror in the shipping adress and the packedge went to the adress the customer provided According to the [redacted] the package was delivered The customer stated that she had problems in the past with [redacted] and would have prefered we use ***It was the customer who selected [redacted] Media mail as the shipping method as we offer in addition to Media mail, [redacted] Parcel Mail, [redacted] Priority, [redacted] Priority Mail Express, [redacted] Ground, [redacted] 3-Day Select, [redacted] 2-Day Air, [redacted] Next Day Air, [redacted] Expedited all available in a dropdown on the shopping cart We send thousands of parcels with [redacted] and [redacted] and are vigilant about taking responsibility when it is our mistakeIn this case it appears the customer wanted somehow that even though they selected one method of shipping (the lowest priced) that we would ship it in another method I do believe this complaint should be addressed to the [redacted] We do track and assist our customers when a package is lost, however we cannot do anything when the [redacted] states it was delivered Thank you [redacted] The Book Patch team

We provide a clear cancellation option on our website and that is orders can be cancelled until midnight the day of the order as we start production on the books after midnight. The customer asked to cancel the order the following day when most of the product was already in production. As
our system is automated we said that we will make an effort to implement the change and we did so however the automated system overrode the change we attempted to makeThe allegation of us not responding or shifting blame is baseless as we attempted to correct the mistake the customer made as soon as we couldIt must be remembered that we did not ship to the wrong place or didn't not ship correctly. It is clearly marked on our website that it takes 2-business days and the shipping time is also available under shipping options clearly marked. I would like to make the point that books were printed in a timely fashion according to the order and shipped to the correct address on time. In fact they arrived on time as well. We agreed to do things above and beyond what a business can be asked to do in order to correct a customer's mistakeWe ordered *** to pick up the boxes from Alaska and have them shipped to California as the customer asked forIn fact we prepaid for a pick up that *** attempted three time as the Alaska recipient would attest to and every time at great expense to us there was something wrong that we could not control. The first time the *** would not pick up because it was a *** packageThe second time they did not bring the correct label and the third time they brought an empty label and the Alaska recipient did not know what to fill in. As we are making this attempt we were constantly harassed by the customer and we tried very hard to reply politely as we did. We then finally decided that there was no viable solution to this matter in channels so I personally called the recipient in Alaska and provided them on good faith my personal credit card number and asked that they contact *** and ship the packages ro California which they did. As for reimbursing the customer for their initial shipping charge our accounting department will issue a refund this weekEven though by correcting the customers mistake we spent over $from our own. As the shipment has long arrived in the hands of the customer I'm surprised they did not have a courtesy to notify you that they actually got the books. Thank you If you have any more questions feel free to call me at *** *** or reach me by email at ***@thebookpatch.com

Allow me to view the facts in this
complaint
We all agree that an order was placed
and a method of shipping was selected from at least seven options available by
the customer
It is a fact that we have printed
the order on time and shipped it to the address the customer provided using the
method of shipping she had selected
We have confirmation from the ** ***
*** that the package was in fact delivered within the timeframe the post
office promises
It appeared *** *** had previous
packages sent to the same address stolen by her neighbors according to her and
yet she used the same address again
We make it very clear in on our
website that Media Mail is not guaranteed to arrive
There was a surprise in ***
*** part that even though she selected *** media mail (the lowest priced
shipping option) that we somehow would ship it ***
In her response she does not
despite the fact nor bring any new facts to light except claim she is not
satisfied (which is understandable but should be addressing the ***
*** or maligning our reputation by
saying that we are smug because we will not acquiesce to her unreasonable
demands
All I can say is that to us it feels
as if she is trying to use the Revdex.com to black mail us into complying with an unreasonable
demand
Respectfully yours
*** ***
TheBookPatch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I can't say the matter has been resolved, at least not to my satisfactionI've never dealt with an online company that didn't insure delivery of it's products, nor encountered the smug indifference of their customer serviceIt's a financial blow to me during this holiday season, but who at the Bookpatch cares.
Regards,
*** ***

I was already very upset about sending multiple emails with questions (they did respond typically within one business day, or even same business day!) and not having my one question answered that I asked multiple times. I also was very confused about where my book was being sent. I sent an email (I believe it went straight to the help desk, and I admit I was very upset when I wrote it) but I asked for a call back (after a certain time because the place I'm at has spotty reception) and I must have forgotten to put my number, but I wasn't too worried when I realized because I had it in my original account information. The response from Joe a supervisor was
"Hi Gabrielle M-----, We would love to call you, but our mentalist no longer works for us and we cannot guess your phone number. Please provide it and our service members will call you ASAP.
Ticket: https://thebookpatch.freshdesk.com/helpdesk/tickets/38379"
That is copy and pasted from my email.
I also see that they reply here so in case they want to show what I wrote, I'll just go ahead and put that too. (Background this was sent directly after I received an email letting me know my book had shipped to my P.O. box even though I was told the entire time it was not going to my P.O. box because it couldn't).
"I am extremely confused and upset. When I ordered the book it did not let me know that the book cannot be shipped to a P.O. Box. I know that UPS does not typically deliver to P.O. boxes but I did not see anywhere that specified you used UPS vs USPS. I received an email making me aware of the P.O. Box situation and was told that it was going to be sent to the billing address. I responded almost immediately (not even 30 minutes later) and requested the book be sent to a different address, and also asked for an estimated delivery date. I received a second separate email commenting on how it's normal for UPS to not deliver to a P.O.Box and again I provided the address it needed to be sent to and asked about an estimated delivery date. This morning I sent an email asking again, for the third time, about an estimated delivery date. Shortly after I received an email saying that my book is being shipped to my P.O. Box. I would like a call back today 06/27/2018 after 1:30pm please. I am very upset and honestly this kind of back and forth has created a difficult experience for me."

I have had good experiences with the book patch until now. I have a book "Mission Jacksonville, The Book" and it has been 3 weeks since I sent it to print and no books! Where are my books? I need them please and a response.

Please send soon,
Deborah Wagener
Arkansas

HiWe acknowledge the error on our part.An employee (not with us any longer) had mistakenly
processed the re entry of the book price wrongly and did not forward the
mistake  to technical to correct the
problem.We have contacted  the
customer and have issued a refund check for the full...

order.As per other orders that he may have issues with we need the
order numbers and the specific problem.Thank youVictor O[redacted]

The order in question was shipped on time using the shipping method the customer selected [redacted] media mail.
In our shipping section we clearly state "[redacted] Media Mail Delivery times are not guaranteed. We will not be able to locate or refund orders lost during delivery."  The link to that...

statement is [redacted]
There was no eror in the shipping adress and the packedge went to the adress the customer provided.
According to the [redacted] the package was delivered.
The customer stated that she had problems in the past with [redacted] and would have prefered we use [redacted]. It was the customer who selected [redacted] Media mail as the shipping method as we offer in addition to Media mail, [redacted] Parcel Mail, [redacted] Priority, [redacted] Priority Mail Express, [redacted] Ground, [redacted] 3-Day Select, [redacted] 2-Day Air, [redacted] Next Day Air, [redacted] Expedited all available in a dropdown on the shopping cart.
We send thousands of parcels with [redacted] and [redacted] and are vigilant about taking responsibility when it is our mistake. In this case it appears the customer wanted somehow that even though they selected one method of shipping (the lowest priced) that we would ship it in another method.
I do believe this complaint should be addressed to the [redacted].
We do track and assist our customers when a package is lost, however we cannot do anything when the [redacted] states it was delivered.
Thank you
[redacted]
The Book Patch team

Dear Revdex.com;Thank you for getting back to us regarding the matter at hand. We have sent numerous emails to The Book Patch and finally got this reply which we will cut and paste below:From: J[redacted] <j[redacted]To: [redacted] <[redacted] Sent: Thursday, November 19, 2015 11:47 AMSubject: RE: Comment from TheBookPatch Web Site Hi [redacted],I am sorry to hear that this error was made by one our employees and I will be working to resolve this for you. Before I start I would like to ask you for all of the titles that have the wrong price and for the correct price. I know you have stated that the titles of the last three orders were incorrect but I want to verify that no other titles have the same issue so we can correct them all at one time. Once I get the list of titles and correct retail prices I will correct your barcodes and then ask you to review them. Once you give me the ok, I will then process a reprint request for orders #[redacted]nd #[redacted] I hope to hear from you soon,JayTheBookPatch support team   We responded in kind with this reply: Dear Sir;[redacted] has already notified The Book Patch that we are no longer choosing to do business with The Book Patch. We have filed a report with the Revdex.com in regards to the problems we have encountered and are awaiting a reply from the Revdex.com. We are not interested in receiving anymore book shipments.Regarding matters of resolution:1.) We are asking for a full refund for order # [redacted] (total price = $252.25) 2.) We are asking for a full refund for 6 barcodes (total price = $150.00)3.) We are asking that all money in the seller's account be payed and the account permanently closed as we have already chosen another print and demand company.Will these payments be done by a reimbursement to the seller's credit card on file with your company or will checks be mailed to the seller's business address?The Revdex.com has asked us to keep them current with any and all correspondence from The Book Patch regarding full reimbursements and closure of the seller's account.Respectfully Submitted,[redacted]             A refund check for $252.25 is appreciated. We are also asking for 2 additional payments that we listed above: Lines 2.) and 3.) We at [redacted] greatly appreciate your help in solving this matter and await your reply.

The order in question was shipped on time using the shipping method the customer selected [redacted] media mail.

In our shipping section we clearly state "[redacted] Media Mail Delivery times are not guaranteed. We will not be able to locate or refund orders lost during delivery."  The link to that...

statement is [redacted]

There was no eror in the shipping adress and the packedge went to the adress the customer provided.

According to the [redacted] the package was delivered.

The customer stated that she had problems in the past with [redacted] and would have prefered we use [redacted]. It was the customer who selected [redacted] Media mail as the shipping method as we offer in addition to Media mail, [redacted] Parcel Mail, [redacted] Priority, [redacted] Priority Mail Express, [redacted] Ground, [redacted] 3-Day Select, [redacted] 2-Day Air, [redacted] Next Day Air, [redacted] Expedited all available in a dropdown on the shopping cart.

We send thousands of parcels with [redacted] and [redacted] and are vigilant about taking responsibility when it is our mistake. In this case it appears the customer wanted somehow that even though they selected one method of shipping (the lowest priced) that we would ship it in another method.

I do believe this complaint should be addressed to the [redacted].

We do track and assist our customers when a package is lost, however we cannot do anything when the [redacted] states it was delivered.

Thank you

The Book Patch team

I absolutely am satisfied with this company. They really hit the mark. Customer service really cares about the author. You won't find a better print on demand company anywhere!

Once you get acquainted with Book Patch creating your PDF Front and back cover and PDF word format/upload, order a few books or buy at Print On demand wholesale price per copy/ if you like the book quality or need to make any changes in the page count or word spelling changes, then it gets very easy to go back and either make changes to your PDF front page or add or adjust less page count to your PDF word format and Book Patch will automatically request new Front/Back Cover change and automatically adjust the Per Book Cost. I've searched many book publishers and print on demand- and the final cost comparison between other publishers can't be compared- The Book Patch tutorials are easy to follow, and your first per page and per book cost, is easy and without a lot of confusion. I know I sound like a Book Patch promotion/ but I'm just an everyday person that has searched and compared the best prices and print on demand publishers/ and I'm very happy with the final price per book cost/and mailing time Took a little work, but the ending cost per book and the final work quality cant by be compared to the Book Patch and staff-

I had done an extensive blog about a trip we took recently and wanted to get the blog in book form as a keepsake. I did a little Internet surfing and found the Book Patch among several others. Their price was more reasonable and I took the time to read the other Revdex.com reviews before signing up. The site was easy to use; the book was published well within the timeframe they promised; the final product was excellent. I would definitely use them again. One other nice thing is that once you are signed up with them, your book stays in your private inventory until you delete it, so you can reprint as many copies as you wish at your convenience.

I have been trying to self publish for a long time and I couldn't find a site I could trust until I found Book Patch. I submitted it and went through the very simple process to get it ready to be published. I had a problem at the end but when I called the company they answered right away and even called after they got my emails. The coustmer service is by far the best I've ever seen anywhere. They are OUTSTANDING. I haven't recieved my book yet but based off my experience thus far I am confident it will be great.

Very satisfied with the company. Easy instructions. Easy to use templates. Basically plug and play setup. Had an issue with a shipment, spoke to costumer service, got it sorted out in a timely, professional manner. Very happy.

I have been working towards writing a book for a very long time. I stumbled into TheBookPatch and realized just how easy their process was to bring my goals to life. Services were top notch! I even called 15 minutes before close one night and I couldn't believe how nice the representative was in explaining the system for me.
I just did another order on my books - I am stoked to have found this business and look forward to using them and recommending them to my colleagues.

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Address: 4400 N Scottsdale Rd Ste 905, Scottsdale, Arizona, United States, 85251-3331

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