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Thein Well Company Inc

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Reviews Thein Well Company Inc

Thein Well Company Inc Reviews (1)

Initial Business Response /* (1000, 5, 2015/08/14) */
The consumer hired us to bore a line in his backyard from his water well to his basementThe work was done on 10/1/We performed the directional boring and hook up according to the consumer's directionWe did not replace any components
to his water wellWhen we arrived to do the work all well components were in working order and when we completed the project for the consumer all well components were in working orderTherefore at that time there were no parts needing replacementUnfortunately on June 13, a check valve failed, months after the system was worked on by usWe feel that replacing a part that was in working order just for the sake of replacing it, is not good business practice
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company I hired to replace the check valve told me that it is only good business practice to replace a check valve that was over thirty years old the first time the well was pulledIf Thein Well Cohad the expertise, why didn't they replace the check valve when they pulled my well or at least recommend that it be replacedThey did neitherOn August 14th I received a $check from Thein Well Costating it was for "REIMBURSE - CHECK VALVE"I believe Thein Well Coshould at least split the additional cost of $that I had to incur to have my well pulled again to replace the check valve
Final Business Response /* (4000, 9, 2015/08/27) */
We were hired to install a new water lineWe installed the new water lineUnfortunately months after the new water line was installed a check valve failedThe check valve is not part of the water line but part of the well systemThe labor charge of $was for the changing out of the well pump and at that time the failed check valve was replacedWe feel that if the check valve were to have failed shortly after we performed the work on the water line we would help with the replacementThe check valve failed months after the water line was installed so our stance is that we are not in any way responsible for the failed parts and repair

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Address: 11355 Highway 71 NE, Spicer, Minnesota, United States, 56288-8428

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