TheLightShop.com

The Refund has been issued

This has been resolved Customer's Order was not eligible for return Customer issued chargeback and kept product

Refund was issued on 6/to the Card the Customer used to place the Order We have proof See attached pic This is our last response regarding this Any further complaints to the Revdex.com will be ignored Any further claims or direct communication by this Customer will be ignored We are prepared to defend ourselves against any further illegitimate claims, falsehoods or smear attacks from this customer We have cancelled this Customer's account We don't belong to the Revdex.com Any info or records displayed by the Revdex.com are not credible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would
not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I was not issued a chargeback]
Regards,
*** ***

Customer was shipped direct from the Manufacturer exactly what they ordered. The Manufacturer will charge a 25% re-stock plus the Customer will be responsible for any shipping charges to ship the item back

The Refund has been issued.

Refund was issued on 6/17 to the Card the Customer used to place the Order.  We have proof.  See attached pic.  This is our last response regarding this.  Any further complaints to the Revdex.com will be ignored.  Any further false claims or direct communication by this Customer will be ignored.  We are prepared to defend ourselves against any further illegitimate claims, falsehoods or smear attacks from this customer.  We have cancelled this Customer's account.  We don't belong to the Revdex.com.  Any info or records displayed by the Revdex.com are not credible.

This has been resolved.  Customer's Order was not eligible for return.  Customer issued chargeback and kept product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I...

did not respond to your email to close this case because the vendor DID NOT issue a refund as they stated that had. I received no payment from them. I need to reopen this case. They still owe me the amount in full and they lied about paying it.I have opened a claim with my credit card company as well.
Regards,
[redacted]

Review: I called to return the items that were sent to me because they were too small. I spoke with someone about the return and I was promised a return phone call. It's been 2 weeks and yet no phone call. Everytime I try to call there is no answer.Desired Settlement: I would like to return the merchandise at the company's expense for a refund

Business

Response:

This has been resolved. Customer's Order was not eligible for return. Customer issued chargeback and kept product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I was not issued a chargeback]

Regards,

Business

Response:

Customer was shipped direct from the Manufacturer exactly what they ordered. The Manufacturer will charge a 25% re-stock plus the Customer will be responsible for any shipping charges to ship the item back.