Theodore G. Schropp DDS, P.A.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI spoke with a lady named Sandy that was friendly and understanding and made sure that we came to a mutual agreement and for that I am thankful to her Regards, [redacted]

Attached please find our response to this matter If you should require anything further, please feel free to contact us.SmarTravel IN, LLC Highland Park Boulevard Wilkes Barre, PA June 14, Revdex.com Serving Central Indiana Attn: [redacted] *** N Delaware Street, #Indianapolis, IN 46204-RE: [redacted] ***, Case ID [redacted] Ms***: Thank you for your letter dated June 7, regarding [redacted] ***I was sorry to hear that Mrs*** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understandIn her letter to your office, Mrs [redacted] makes several claims regarding the various fees associated with her Vacation Program Agreement, stating that these fees made her feel “tricked and manipulated.” We object to these claims, and we ask that you notice the sections of both the Vacation Program Agreement and the Consumer Disclosure Acknowledgment that she signed below, which clearly indicate that the fees were well covered and understoodI have included the pertinent pages of the Vacation Program Agreement for your further reference

Smartravel IN LLC Corporate Park Drive, Suite Cincinnati, OH January 14, Revdex.com of Central Indiana Attn: *** *** N Delaware Street #Indianapolis, IN 46204-Ref: *** ***, ID *** Ms***: Thank you for your letter dated January 8, regarding
a complaint that was filed by *** ***I was sorry to hear of Mr***’s misunderstanding regarding the properties that are available for use through his vacation programAfter receiving your letter a manager from our Customer Service department made several attempts to contact Ms*** to discuss his complaintOur attempts were as follows; January 11, 2016- call attempt, we left a message requesting that the customer call us backJanuary 12, 2016- call attempt, we left a message requesting that the customer call us backJanuary 13, 2016- call attempt, we left a message requesting that the customer call us backUnfortunately our attempts to reach Mr*** were unsuccessful as he did not return any of our phone callsIf Mr*** would like to discuss his complaint I would encourage him to contact our customer service department at his earliest convenienceWe trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at 1-888-731-Sincerely, Customer Service Smartravel IN LLC

Thank you for your letter dated February 22, regarding *** ***I was sorry to learn that Ms*** was uncomfortable with the Vacation Program Agreement that she purchased on December 6, 2012, and that she felt that she was "pressured" into making her purchaseIt is never our
intention to "pressure" clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking place, and that all of our customers are comfortable with their purchase
In regard to Ms*** assertion that our sales staff had "pressured" her into her decision to purchase her Vacation Program Agreement, we feel that we gave her multiple opportunities to express these feelings, and our records indicate that she never didAs part of our Vacation Program Agreement we enclose a Consumer Disclosure Acknowledgment, which has our clients answer a series of easy-to-understand questions by initialing "Yes" or "No." I have enclosed a copy of this Acknowledgment for your reference, but note the section below which shows Ms*** initialing in the affirmative when asked about her overall satisfaction with our Sales staff and the overall purchase
Are you satisfied with the professionalism and courtesy of our sales staff?
Are you financially comfortable with the purchase prica and associated costs of this program?
After Ms*** purchased the Vacation Program Agreement our records indicate that there were never any complaints or issues registered in regards to Smartravel’s services or product, so we had no reason to believe that she was anything but satisfied with her purchaseThe first indication that Ms*** was in any way dissatisfied was when we received the complaint to your office
After receiving your letter a representative from our Customer Service department contacted Ms*** to discuss her account and see what could be done in an effort to remedy the situationOur records indicate that Ms*** explained that the monthly installments due on the balance of her Vacation Program Agreement were no longer affordable, although she was still interested in travelling and vacationingIn the interest of providing exemplary customer service we agreed to relieve Ms*** of 100% of the balance owed and consider her account paid-in-full, with full use of a representative number of vacation weeks and all of our travel servicesOur records indicate that Ms*** was satisfied by this adjustment to her account
We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at (800)220-
Sincerely,
Ed ***
SrManager, Customer Service
Smartravel

Thank you for your letter dated August 19, regarding *** ***I was sorry to hear that Mrs*** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all
information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understandUpon reviewing her complaint to your office, it seems that Mrs*** feels that she was misinformed verbally regarding her ability to cancelWe feel that this is inconsistent with both the facts of the Indiana Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is that Mrs***’s right to rescission never existed in the first place, in part because she entered into this Agreement in our permanent place of business, and not in her residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by Mrs***, and I have included copies of the pertinent pages for your referencePlease note section of the Agreement, as well as question of the Consumer Disclosure Acknowledgment which shows Mrs***’s intials in the “Yes” column when asked if she understood that the Agreement was not subject to any right of rescission.Upon receiving the letter from your office I contacted Mrs*** to see what could be done to rectify the situationOur records indicate that on August 23, we agreed, in the spirit of providing exemplary customer service, that we would honor Mrs***’s request and cancel her Vacation Program, in spite of the fact that there was no right of rescission associated with itWe have also agreed to provide Mrs*** with a refund that is both fair and equitable, which will be processed and sent to her as soon as she signs and returns our standard Termination AgreementWe trust this resolves Mrs***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (800)220-Sincerely, Ed C*** SrManager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Multiples times I tried to say no and that I really needed to leave but he just kept saying he wanted to go get his manager to thank me for coming out, and when I tried to just get up and walk out he told me to sit down he was gonna go finalize the paperwork for the trip that I had won, and he went
and got his manager again and they tried to sell it to me AGAIN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** This is not how my conversation went with Ed yesterdayHe was supposed to send me a letter via email and I have not received itI was also supposed to hear from another departmentI have not heard from themI am leaving on a trip Thursday, August 25, I will not return until September 3,

Thank you for your letter dated October 20, 2016 regarding [redacted]. I was sorry to hear that Mrs. [redacted] felt that we had not yet resolved the issue that she had first made us aware of in her letter to your office. Upon receiving your follow-up letter, we immediately set out to ensure that her concerns were addressed.Upon receiving the letter from your office, I emailed Mrs. [redacted] to see if she had received the email I sent her on August 23, 2016, which included our standard Termination Agreement. In subsequent email correspondence with Mrs. [redacted], she informed me that I might have been using an incorrect email address to contact her, and representatives from our affiliated travel partners might have used an incorrect phone number. Mrs. [redacted] also informed me that she would be travelling until November 7, 2016, and would like to have someone contact her after that date to resolve this issue.I have already taken the steps required to ensure that Mrs. [redacted] is contacted when she requested, and our position remains that we will honor Mrs. [redacted]’s request and cancel her Vacation Program, although there was no right of rescission associated with it. We have also agreed to provide Mrs. [redacted] with a refund that is both fair and equitable, which will be processed and sent to her as soon as she signs and returns our standard Termination Agreement.We trust this resolves Mrs. [redacted]’s complaint, and we ask that you notify us if it is not resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at (800)220-9400.Sincerely,Ed C[redacted]

Attached please find our response to this matter.  Feel free to contact us if you should require anything further.Smartravel IN, LLC 8150 Corporate Park Drive, Suite 160 Cincinnati, OH 45242 January 29, 2018 Revdex.com Serving Central Indiana 151 N. Delaware Street,...

#2020 Indianapolis, IN 46204 RE: [redacted] [redacted], ID 12612522 Dear Sir/Madam, Thank you for your letter dated January 16, 2018 regarding [redacted]. I was sorry to learn that Mrs. [redacted] was seeking to terminate the Vacation Program Agreement that she purchased on April 7, 2015, particularly because she felt that her Vacation Program was difficult to utilize and did not satisfy her vacation needs. It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand. Regarding Mrs. [redacted]’s assertion that her Vacation Program Agreement only offers her the ability to travel to “limited locations,” we feel that our Sales staff was entirely forthcoming when disclosing the areas that are available for travel. In the Consumer Disclosure Acknowledgment section of Mrs. [redacted]’s Agreement (copied in its entirety below), we ask that you note that the [redacted]s initialed in the affirmative when told that reservations are on a “space availability basis” to a “destination within our program.” To further ensure that there is no confusion regarding the destinations available for travel through the Vacation Program, all of our clients are provided with a DesTANation Report and a Seasonality Guide, which both have a comprehensive list of the areas available for travel within our program. We have copied these forms below for your reference, and we ask that you notice that the [redacted]s both signed and/or initialed these forms, signifying that they understood their contents. Similarly, when Mrs. [redacted] states that there are “endless fees” associated with utilizing their vacation weeks, we feel that those fees were well-covered in the Agreement. For your reference we have attached a copy of the Reservation Fee Schedule that was signed by the [redacted]s, which uses an easy-to-understand infographic to disclose the fees associated with booking reservations during different times of the year. Regarding Mrs. [redacted]’s assertion that “desirable properties are hard to find,” and that they were “misled about the availability of the properties,” we are confused as to what transpired to make her feel such dissatisfaction. Our records indicate that the [redacted]s have utilized two of the vacation weeks that they purchased, and our records don’t indicate any requests for availability that have proven unsuccessful. Our staff would be happy to assist the [redacted]s with completing a reservation, if they are open to continuing to vacation through our services. Once we received the letter from your office, a representative from our Customer Care team immediately began working towards a resolution to this matter. Our records indicate that during a conversation on January 25, 2018, we offered to refund 50% of the unused principal paid towards the Vacation Program Agreement, in spite of the fact that there is no right of rescission associated with this purchase. To account for the remaining 50% that the [redacted]s have paid to date, we also offered to revise their Agreement to provide them with the full use of six vacation weeks (considered paid-in-full), while also waiving their Service Charges for one year. Either of these options for a resolution, once accepted by the [redacted]s, would completely relieve them of the $8,788.28 still owed on the Agreement. Mrs. [redacted] informed our representative that she would like to contemplate these options and then call us back. Our records indicate that in spite of follow-up calls resulting in voicemail messages left, we have not heard from the [redacted]s as of this date. As a result, we are not able to offer a complete resolution to this complaint. I remain confident that if given the opportunity we could resolve Mrs. [redacted]’s concerns. If Mrs. [redacted] would like to discuss her complaint and be an active participant in its resolution I would encourage her to contact our Customer Care department at her earliest convenience. We trust this resolves the complaint and ask to be notified if it is not considered resolved.  Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at (800)220-9400.  Sincerely,  Ed C[redacted]  Sr. Manager, Customer Care  SmarTravel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did return their phone call and they made it clear they had no intentions of letting me out of their contract. I made it clear I was unhappy with the value of their product. The fact that smart travel has so many Revdex.com complaints and the way they handle their customer service complaints made it clear to me that I want nothing to do with that company. I have never used any of their services and never plan to. I would appreciate any assistance the Revdex.com can lend in helping me rid my life of this company. Thanks,
Regards,
[redacted]

Attached please find our response to this matter.  If you should require anything further, please feel free to contact us.SmarTravel IN, LLC 264 Highland Park Boulevard Wilkes Barre, PA 18702 June 14, 2017 Revdex.com Serving Central Indiana Attn: [redacted] 151 N....

Delaware Street, #2020 Indianapolis, IN 46204-2599 RE: [redacted], Case ID [redacted] Ms. [redacted]: Thank you for your letter dated June 7, 2017 regarding [redacted]. I was sorry to hear that Mrs. [redacted] felt that the details of her Vacation Program Agreement were not adequately disclosed. It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand. In her letter to your office, Mrs. [redacted] makes several claims regarding the various fees associated with her Vacation Program Agreement, stating that these fees made her feel “tricked and manipulated.” We object to these claims, and we ask that you notice the sections of both the Vacation Program Agreement and the Consumer Disclosure Acknowledgment that she signed below, which clearly indicate that the fees were well covered and understood. I have included the pertinent pages of the Vacation Program Agreement for your further reference.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I spoke with a lady named Sandy that was friendly and understanding and made sure that we came to a mutual agreement and for that I am thankful to her.
Regards,
[redacted]