Theodore Sgro Reviews (%countItem)
Theodore Sgro Rating
Address: 7 Elgin Cir, Newtown Square, Pennsylvania, United States, 19073-3201
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Address: 7 Elgin Cir, Newtown Square, Pennsylvania, United States, 19073-3201
Phone: |
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Add contact information for Theodore Sgro
I contacted the company in October 2017 to replace cement sidewalk blocks mandated by the borough. The company finally provided the invoice in February 2018 and committed the work to their upcoming work schedule. After 5 more months of regular inquiries and commitments by the company that the work was being done in the “next two weeks” or “this week”, the work was never completed. Why did they not just say they did not want to do the job or could not do the job. The result was a $690 fine by the Borough for the incomplete work.
Regarding the above complaint, *** who is a returning customer did contact our company in the fall of 2017 to provide her with an estimate regarding interior basement foundation recoating and exterior concrete sidewalk and curb replacement at her rental home located at *** Aldan, PA ***.
At the time of meeting with *** at the stated address she stated that she was going to dispute the concrete work that was being required to be completed by Aldan Borough and she would contact our company with the outcome of the dispute. We provided a written estimate for both the interior work and the entire amount of concrete work required by Aldan Borough along with an approval form to be signed and returned to our company. *** sent an email on or about February 16, 2018 stating to do 3 of the 4 items that were outlined in the written estimate, the approval was not signed or returned to us and she stated that she was still waiting for a response from Aldan Borough regarding her dispute. We did explain to her that as soon as the winter weather was over we would schedule the work to be completed. At no time did *** state that if she did not get this work completed by a specific date that a fine would be imposed.
We were in touch with *** on several occasions and advised her well into March 2018 that we were still unable to start the work due to the continuing snow storms and cold temperatures.
The actual season did not start until sometime in April, *** was also advised that scheduled work remaining from the previous 2017 that was not completed had to be finished prior to starting her work. Completing the work from the previous year coupled with an extremely rainy spring/summer 2018 season further delayed our ability to complete the work for ***.
At anytime *** could have hired another contractor and had the work performed since a signed approval was never received and a deposit was never taken by our company and knowing that she would receive a fine for not having the work completed by a deadline.
Our company has been in the masonry and concrete business for over 33 years and in this line of work scheduling is always dependent upon favorable weather conditions, we strive to complete all work with attention to quality and in a timely manner.
Sincerely,
Ted Sgro Sr.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: in numerous email responses (I have the entire string of communication) from the company they indicated they were doing the work "this week" or "next weeK". I feared any new contractor I would hire would run the risk of coming out to start work as work was being done by this original company Sgro & Sons. There was also no indication in the dialogue exchange about having to finish 2017 work prior to 2018 work. It was a series of communications that effectively "strung me along" with the expectation that the work would be done very soon. If they had no intention of completing it, they should have just said so and saved us all a lot of time and hassle and me a significant borough fine.
Terribly unprofessional way of operating.
Regards