Therapeutic Touch

Complaint: [redacted] I am rejecting this response because: when consumers purchase new products, consumers expect the product to be free of all damageThese AC units have been damaged, no matter if there is a little damage or a lot of damageAlso, AC contractors have stated that there is a restriction of air flow due to the damaged finsThe AC contractors stated that the AC units are to have appropriate airflow across the coilsDamaged fins may reduce efficiency of unitsThe units may become inefficient due to the damaged areasThe damaged fins may or may not cause failure in the futureWe do not want any issues in the future because of the damaged finsWe request that the coils be fix, replace these two units with new units or provide an additional warranty on these units due to the fact that these AC units were damaged before leaving there warehouse! Sincerely, [redacted]

May 24, Revdex.com Serving Central Oklahoma Attn: [redacted] South Dewey Oklahoma City Ok ID # [redacted] After reviewing the complaint we found that the coil that failed was the indoor coil which is manufactured by a 3rd party vendorWhile this component was not manufactured by us, we reached out to the distributor that sold this component (Style Crest Inc.) and notified them of MrWarfel’s complaintWe also requested they contact their wholesaler (RE Michel’s) to help get this issue resolvedWe will notify the homeowner Scott Warfel that he will need to speak with his installing dealer and the wholesaler RE Michel to get this resolved For further inquiries you may contact Style Crest [redacted] Thank You [redacted]

Spoke with Mr***, he would like to know if Johnson Controls makes other brands of furnace aside from LuxaireHe was told by a repairman that he had had problems with that type before and would like a different brand if possible

See attached response

Complaint: ***
I am rejecting this response because: when consumers purchase new products, consumers expect the product to be free of all damageThese AC units have been damaged, no matter if there is a little damage or a lot of damageAlso, AC contractors have stated
that there is a restriction of air flow due to the damaged finsThe AC contractors stated that the AC units are to have appropriate airflow across the coilsDamaged fins may reduce efficiency of unitsThe units may become inefficient due to the damaged areasThe damaged fins may or may not cause failure in the futureWe do not want any issues in the future because of the damaged finsWe request that the coils be fix, replace these two units with new units or provide an additional warranty on these units due to the fact that these AC units were damaged before leaving there warehouse!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/21) */
This is in response to receipt of your recent correspondence regarding the above named consumer
In the interest of resolving this matter we have provided Mr***'s contractor authorization for a new replacement heat pumpThe contractor is
contacting him to schedule a time for its replacement
Sincerely,
*** ***
Manager, Consumer Relations

***

This is in response to
receipt of your recent correspondence regarding the above named complaint.Upon receipt of your correspondence, I registered Ms
Pfeiffer's furnace for the warranty with the information she providedHer
model ***, serial number *** carries a ten-year
limited parts
and a twenty-year heat exchanger warrantyThe manufacturer's warranty only
includes the furnishing ofreplacement parts that fail within a specified length
oftime due to manufacturing defectsIn general, this is the standard
manufacturer's warranty in the heating and air conditioning industryI have
included a copy of the limited warranty certificate for your review.We have reviewed the documentation provided with Ms
Pfeiffer's equipment with our technical services department, and they advise
that the information contained in the documentation is correctTechnical
assistance is available for licensed HVAC dealers through the local selling
wholesale distributor.Thank you for taking the time to write

Attached please find original Johnson warranty for old condenser and old evaporate coil
Plus cashed checks for replacement of these warranty partsThey had to be replaced completely, okBoth of them, so there's no itemized list of defectsBoth were not functional
anymore and both had to be completely replacedThere's the original warranties from Johnson Controls for both, they were registered online, you have the copies of thatAnd, there's the cashed checks that serve as my invoiceIf you want any more detail than that, feel free to contact Fresh Solutions at the address and phone number on the new warranty for that
Sandra Hale

Attached

(DOC055.PDF)

May 24, 2016       Revdex.com Serving Central Oklahoma Attn: [redacted] 17 South Dewey Oklahoma City Ok 73102 ID # [redacted]   After reviewing the complaint we found that the coil that failed was the...

indoor coil which is manufactured by a 3rd party vendor. While this component was not manufactured by us, we reached out to the distributor that sold this component (Style Crest Inc.) and notified them of Mr. Warfel’s complaint. We also requested they contact their wholesaler (RE Michel’s) to help get this issue resolved. We will notify the homeowner Scott Warfel that he will need to speak with his installing dealer and the wholesaler RE Michel to get this resolved.   For further inquiries you may contact Style Crest [redacted]2.                                         ...⇄                                                                         ...⇄ Thank You                                      �...⇄                                                           ...⇄ [redacted]