Therapy Center

REFERENCE ID [redacted] This letter is in response to your letter received dated 8/26/15: Dear Insured, Per your request, I am forwarding you a copy of the report submitted to your insurance carrier by our office. American Leak Detection was directed by your carrier to determine if there was a plumbing leak. Please see the attached report of our findings. Should you have any further questions regarding your claim, please contact your Adjuster. Respectfully,[redacted]American Leak Detection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]
[redacted]
[redacted] Reference ID [redacted] This letter is in response to your letter received on August 7, 2015, reference ID mentioned above. American Leak Detection of San Antonio (ALD) did service work at the indicated property in [redacted], Texas. As...

described, American Leak Detection has serviced this property twice since 2011. The 2011 and 2015 reports are similar, Signs indicate this to be a recurring problem with the structure, or the problem was never fully dealt with in the past. ALD was contacted by QBE Insurance to perform a complete plumbing audit on the home and evaluate for possible faulty plumbing. ALD's tests and procedures have revealed the plumbing of the home to be in sound, working condition. Photos of the floors and exterior structure of the home have been provided with the ALD report. American Leak Detection can only submit to insurance carriers, the facts based on the leak detection performed, It is solely the discretion of the adjuster to determine whether ALD's findings result in covered loss. If the homeowner is not happy with the decision of the adjuster, they should contact their insurance carrier. ALD cannot determine loss coverage, we can only report our findings to the insurance company, Respectfully, [redacted] AMERICAN LEAK DETECTION

Complaint: [redacted]
I am rejecting this response because:
I ASKED THEM FOR A COPY OF WHAT THEY SENT TO QBE AND THET REFUSED AND SAID THEY COULD NOT DO THAT BECAUSE I DID NOT PAY FOR THE SERVICE! I AM ASKING FOR THE COMPLETE FILE that was sent to QBE. I AM ENTITLED TO SEE THAT. THANK YOU!
Regards,
[redacted]