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Therapy Dogs International, Inc.

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Reviews Therapy Dogs International, Inc.

Therapy Dogs International, Inc. Reviews (7)

I am the supreme optimist. But even I cannot find much positive to say about Therapy Dogs International. In short, it is the very worst service organization I have ever encountered. In my two years of membership, they have yet to EVER return a single call.
They have any number of not-so-effective policies. One of which is to have everyone's membership run from January 1 - December 30 of each year. They were impervious to the idea of having a rolling membership so that you could join whenever you passed the review and it would roll forward for 12 months. That would also help them PROCESS the registrations each year. Instead of doing all of them once a year, they could do some each week of the year and spread the workload out. So, here I am going into year three, waiting on January 10 for the membership card for 1/1/19. I called a week ago. The usual lack of any response to my call. I had also written. The "receipt" they sent for my 2019 membership didn't have an effective date of 1/1/19 on it. I had suggested that if they would add this to that form, we would have proof of membership. They took the time to write back that this was just a receipt. Still waiting. Three emails and two calls later, we are just about half way thru the month and I have no updated registration for my therapy dog. I start my new permanent volunteer assignment in a hospital on Tuesday and asked them to make sure to mail it right out to me. Yeah, that's going to happen. I wrote to remind them that this is what I get for my $30...that membership. And that having it mailed to me by the first of the year is their basic function as it relates to me. Didn't move them. These folks are the worst.


Summary: TDI was unresponsive and dishonest; do not recommend.

Details: I had asked TDI to help look for a dog to visit my grandmother, who adopted many dogs during her life but is now unable to leave the house much after a debilitating stroke. After some initial communication, TDI did not respond to any of my last phone calls or 7 emails to them over the last 1.5 years.

I had to contact a local chapter director to finally receive a response from TDI. The chapter director informed me that TDI claimed I never contacted them since October 2016, which is false. TDI even forwarded an incomplete set of emails to support their false claim. I thus provided the full set of emails for TDI to review. The chapter director attempted to help by inquiring with the TDI president; however, the president repeated the false claim, saying "We have no record of the so called sent emails to TDI." She then dismissed me by saying "Enough said about this. This will be the end of this subject."

The lack of response and repeated false claims all the way to the top leadership at TDI is unprofessional behavior by this nonprofit. I recommend that if a loved one needs visits, if you're a dog owner looking to volunteer, if you're looking to donate money or time, if you're a healthcare professional helping patients, look elsewhere for an honest and responsive organization.

Summary: The points cited by Lynn Michalson fail to address the issues raised in my original review. I stand by my statement and review.

Details: Our family has adopted shelter animals and volunteered with non-profit organizations. We appreciate the efforts of volunteers.

My review was specifically about why TDI leaders failed to account for the zero responses we received to my repeated efforts to reach them between December 2016 to June 2018. Instead, TDI 1) claimed it never received any of my emails/calls, 2) forwarded incomplete evidence to support this claim, 3) failed to review the complete evidence I provided, and 4) dismissed the inquiry entirely.

I never criticized the two home visits in June/July 2016, which ended because the dog scratched another patient. We received paperwork this week - after TDI failed to respond for 18 months and I had to contact the local director. These events do not change the facts that I stated in my review.

The new paperwork (MOU) refers to hospital/facility visits. I thus asked for a version relevant to home visits. This request is now being dismissed as "criticiz[ing] and nit pick[ing]."

It is disappointing when people choose to hide or defend TDI's unresponsiveness, dishonesty, and lack of professionalism - this makes them complicit.

In sharing our experience with others, we hope other families and volunteers will not have to experience what we did. Indeed, my grandmother has lost here.

Many half truths here.
I am the Chapter Director mentioned in this review. All supporting documents required to request a Home Visit were sent to Ms Chia Tsay this week. Requirements for approval of a Home Visit have very recently changed since her original contact with TDI in 2016. I offered to visit her grandmother with my Therapy Dog once she submitted her paperwork and the request was approved. Rather than submit new paperwork required by TDI’s Insurance carrier (that she criticized and nit picked) Ms. Tsay took this route instead. The only looser is her grandmother who I committed to visit. As they say, no good deed goes unpunished! I intervened to help and then this review popped up here, on Yelp and who knows where else.
Over the past ten years, I have made many Home Visits in addition to visiting Hospitals, Nursing Homes and Schools. Although I was not ever
part of the request process until Ms Tsay contacted me, drama like this was never reported to me by the family and/or medical professionals who requested the home bound visits I have made and continue to make.
What Ms Tsay fails to mention is that she received Home Visits to her grandmother in 2016 shortly after her request was sent to members. When that team could no longer visit, requests were sent out. We are volunteers and requests cannot always be filled; we all have a full plate and many handlers have full time jobs. CJ Tsay

Review: Upon Therapy Dog International (TDI) testing with an accredited TDI evaluator and SUCCESSFULLY PASSING the examination in order for my dog to become a therapy dog, I proceeded to obtain a REQUIRED Veterinarian exam, blood tests, stool tests and immunizations. My dog had been "tested" once before with one recommendation made by the (a different) TDI evaluator. AT NO TIME WAS I EVER VERBALLY OR IN WRITING TOLD THAT MY DOG COULD NOT OR NEVER WOULD BE ABLE TO EVER BECOME A THERAPY DOG BY THIS EVALUATOR. The second TDI tester did reconfirm that my dog did in fact pass the test and she sent in the associated PASSING paperwork.

Besides the additional costs involved with the above, I had to take time off work, travel an hour out of the area in order to be tested and assured the hospital that I had volunteered with for a decade with a previous dog, that I would be returning.

I requested via a letter that TDI reconsider but was again denied despite my passing the test, completing all medical care etc. The first tester had recommended that I request that my case be reconsidered because I had only had the new rescue dog for 4 weeks. The first tester had been so abrupt the minute my dog and I had stepped on to the sidewalk and that I even jumped back by her actions! In addition, prior to the first "test" I had asked if the tester could provide me with information as to whether my dog had the abilities required to be a Therapy dog and I was NEVER INFORMED THAT SHE WOULD NOT EVENTUALLY PASS THE EXAM. The TDI website DOES NOT TELL PROSPECTIVE DOG HANDLERS THAT IF THEY DO NOT PASS (MISSED ONE ITEM) ON A PREVIOUS TESTING THAT THEY SHOULD NOT BE RETESTED, NOT PERFORM THE REQUIRED EXAMS, BLOOD AND STOOL TESTS, AND IMMUNIZATIONS AND THAT THEY WILL NOT EVER BE ABLE TO BE CERTIFIED BY TDI. I have been told by one of the testers that this has happened to several other dog handlers resulting in both financial expenses (approximately $145.00), not counting time away from work etc.Desired Settlement: I do not believe that this or any organization should pull the rug out when a dog SUCCESSFULLY PASSES the TDI test with an accredited tester. There is no mechanism in place to assure the dog team and handler that they will be performing all of the above actions in vain. There is no reason why a dog should not be given a second chance. There is no reason that a TDI Membership Committee Task Force be an invisible group that makes decisions without any consideration to the above. I have been a TDI member with another dog for over a decade, I find it UNCONSCIONABLE that they would not reconsider based upon a clear and accurate explanation. The fact that they have done the exact same thing with a number of other dog handlers and that they feel that it is acceptable to OVERRIDE a passing grade based upon a previous testing. Young dogs (mine is two years old) can learn new tricks! As a college educator I would never over ride another faculty's grade. VERY BAD BUSINESS AND UNKIND!


So sorry about your uncalled for situation. I know of several dog teams that were tested twice and even a third time. Being successful in retesting.
I see nowhere in TDI rules and regulations sayingnone cannot be retested. Who told you your passed TDI test was nullified?
I have been a TDI member with present dog for 6 years. Soon to leave. Hear too many horrible stories.

Review: Therapy Dogs International will herein be referred to as TDI. After testing and passing the certification process to conduct volunteer work with my dog, I submitted my application and a check in the amount of $45.00 at the end of April, 2015 to TDI. I was informed at the beginning of May that my application was sent to a review board and that I would be notified within 2 weeks if my application would be accepted or denied. It took 4 1/2 weeks to notify me of passing. The check was then cashed by TDI and their brochure, along with their therapy dog tag and bandana was mailed.. Not until receipt of the brochure was there disclosure that TDI requires an additional test that must be completed before starting any visits. The answers to this test are revealed through the viewing of a dvd that was to be included in the initial packet. There was no dvd in the packet but a note stating it's on backorder. It wasn't until an inadvertent email sent by TDI inquiring as to status of my test that it was disclosed TDI will not cover me for insurance until they are in receipt of this test. It has now been 6 weeks since receipt of the initial packet and I have yet to receive this dvd in order to take the test in order for me to be covered by TDI's insurance. Delay after delay by TDI has allowed them to cash the $45.00 check, utilize that money, NOT deliver the materials I paid for and NOT cover me under their insurance that I have paid for, too! On July 10, 2015, I emailed a request for refund on membership fees. On July 14, 2015, I sent their original packet back certified mail, signature required.Desired Settlement: It is fundamentally wrong of TDI to cash checks and not make good on delivery of materials. TDI does not disclose a secondary test requirement and most certainly does not disclose the lack of insurance coverage until such test is taken and reviewed by TDI which I can only assume would take another 6 weeks to review! The lack of disclosures is a lack of integrity. The lack of integrity is compounded by their lack of respect towards members who are VOLUNTEERS. There have been no apologies for the excessive delays. TDI has not once made an independent phone call to inform me as to the status of this dvd that has yet to be delivered. A refund is the only right thing to do.

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Description: Occupational Therapists

Address: 88 Bartley Road, Flanders, New Jersey, United States, 07836


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