Therapy

This message is in response to the Revdex.com complaint received from [redacted] After much research into the repair orders over the past year, we found that the customer did bring in the Chrysler for concerns of front suspension issues, however, no concerns were related to the transmission The customer has spent a total of $on the Chrysler that has 146K miles Because the vehicle is - years old, it did have many other issues and concerns relating to the suspension, however, the customer did not relay concerns about the transmission or vibration The vehicle is currently on it's original transmission The vehicle is high in age and in mileage and mechanical issues are to be expected

Good afternoon,This letter is in response to a Revdex.com complaint received June 8,from [redacted] In an effort to find the best loan approval forthe customer, we sent her application to lenders we felt had the best optionson the preowned Infiniti that was purchased We apologize for anymisunderstanding in regards to the credit inquiries With a signed credit application by the customer, typically, our dealership will pull one creditbureau and then we will send your application to the lenders that we feel will get the customer the best offer In doing so, the lenders will pull acredit bureau to make their loan decision There was no illegal action in this business transactionThere is a misconception the customer has in regards to credit inquiries when shopping for a vehicle We do want topoint out that according to the E [redacted] n website, the inquiries mentioned in the customers complaint should not affect the customers credit score Iam attaching a link to their website that states this information: http://www.e [redacted] n.com/ [redacted] /inquiries-for-multiple-loan-applications-cannot-be-removed/Here is a copy of the text from the E [redacted] n website:Dear E [redacted] n,While looking for a new car the auto dealer shopped the best ratefor a loan, generating seven or eight hard credit inquiries, which have droppedmy scoreCan I have these hard inquiries removed?- DRL Dear DRL,Because the law requires that your personal credit report list all organizationsthat have requested it, the inquiries cannot be removed.However, most creditscoring systems allow people to shop for the best rates on car loans withouthaving any significant negative impact on their credit scoresToday, creditscoring systems count all inquiries for auto loans within a given period oftime, usually around days, as a single inquiry.Car dealerships often sendyour application to multiple lenders at the same time in a process called“shotgunning” to find the best loan termsAs a result, lenders compete for theloan and the consumer benefits by getting the best rates and finance termsavailable to them.If the drop in your score was in fact due to the loanapplication with the auto dealer, it should have had the same impact, whetherthere were eight inquiries or just one.It is also important to be aware thatthe impact of inquiries decreases over time, so your credit scores shouldrebound fairly quickly, assuming there are not other issues with your credithistory.Thanks for asking.- The “Ask E [redacted] n” teamEnd of copy from E [redacted] nIn addition, I have added an article from ConsumerFinance.gov here: http://www.consum [redacted] /can-s [redacted] it.html Once again, we would like to extend our apologies for any miscommunication to our customer for the inquiries on the credit bureau.We assure you no harm was intended and we were only trying to secure the best loan approval for the customer Thankyou for being a valued customer

Thank you for bringing your concerns to our attention We hope that you were satisfied with the resolution We have agreed to put all money paid to us in the previous repair toward the repair of the sunroof We apologize for any inconvenience this caused you In regards to the parking lot, the next time you come you will notice we had it repaved, sectioned and numbered to give service customers assigned parking spots when they pick up their vehicles It is working out great so far! Please let us know if you need any further assistance Our team is ready to assist you! thank you, [redacted] Service Manager

Good morning, It was my understanding that the customers issues with Freedom Jeep Chrysler were resolved After receiving this complaint, I called the customer and let her know I received this complaint She mentioned that she filed this a couple weeks ago and that she no longer had a complaint I called our Chrysler representative to make sure there was no new issue that needed attention We invite the customer to call or email should they need further assistance Thank you, [redacted]

Customer issues have been resolvedChrysler Corporate agreed to pay for repairs and her out of pocket expense is a $deductible Extended warranty is covering her heated seat repair with a zero deductible Customer is out of manufacturer warranty but still has remaining extended warranty as her vehicle is a model She can contact us at anytime with any questions or concernsthank you, [redacted]

Revdex.com:I did speak with and inform Mr*** that the issues with lack of communication were resolvedI appreciate him in taking the time to sit and discuss the issues at handI truly hope that in moving forward the dealership has more transparency and better communication with its customers.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good afternoon, We understand that car troubles never come at a convenient time and can become stressful on anyone In this situation, the car was here for transmission issues The current issues that Ms*** refers to are not related to her previous repairs The current issue she speaks of is a misfire and we never saw the vehicle for that concern or issue I have attached reprints of her repair orders We did email them to her twice, so I am not sure why she has not received them Every customer receives a copy of their repair order when they pick up their car, so these are reprints as the originals were given to her at the time of service In an effort to promote customer service we did in fact assist Ms*** with cost of her repairs in the amount of $plus we provided a rental car for days at no cost to her In the time she had the rental, Ms*** did put over 3,miles on our rental car and it came back in an unfavorable condition There were cigarette burns in the door panels and the beige seats had black streak marks all over them The car had to be removed from our rental fleet because of its condition We did not charge Ms*** for any damages made to our car We regret that she is now having issues with her car once again, however, we do not see any reason to assist in this repair

Good morning,We have spoken to the customer and she is very satisfied with the resolution we provided to her Thank you, *** ***, SVC Manager

We regret to hear Ms*** is once again having issues with her vehicle Ms*** vehicle is a Chrysler with 113K miles on 3/16/2016. Her car initially came to us because someone other than ourselves had jump started her vehicle off backwards, crossing the negative
and positive leads and blew several fuses and wires causing all dash lights to come on We replaced a cluster and a clock spring We replaced all blown fuses The vehicle left with no codes and no problems. She brought the vehicle back July 2, with 115, miles Check engine light is on and will not shift out of first gear We were not able to duplicate the problem, test drove the vehicle several times and released the vehicle at no charge She brought the vehicle back July 19, with 116, miles Cust states check engine light is back on The light was not on when we checked the vehicle, No codes found when we hooked up the machine She said she will bring the car back when the light comes on. Customer brought the car back on Sept 6, with 117,miles Customer states check engine light is on The car had codes, one for the oil pressure switch, which we replaced at the cost of $The other code was stored for the transmission, we kept the vehicle for weeks to find the intermittent transmission problems Determined the problem to be the PCMReplaced PCM at no cost to the customer We internally paid $for the PCM and $for the rental car she drove during the weeks To maintain customer satisfaction we opted to pay this repair for her and the cost of the rental.I was contacted by the customer weeks later that the vehicle now has a misfire code She was told by her repair facility that it needed spark plugs and possibly coils Because this repair is not in any way associated to the previous visits or repairs, we unfortunately cannot assist in this complaint Please contact my office for any copies of the repair orders or should you have any questions. thank you,*** ***

Complaint: ***
I am rejecting this response because:
It doesn't matter how how many articles they go and pull from the open InternetI authorized the dealership to pull my credit once one time and one time only, me and the salesperson agreed upon this and he stated that he will only pull my report onceAll the other in between articles and whatever else the dealership is attempting to say is just throwing off the ture issueI did not authorize anyone to shop around for the beseat with my credit, I could have done that myself with one bankAs mentioned before this is not my first time purchasing a vehicle, when I have purchased from a good dealership, they pulled my credit one timeI do not accept these ridiculous responses and by the way I am a male, not a female
Regards,
*** ***

Complaint:
I am rejecting this response because: the car was never fixed completely from Chrysler even though I spent a lot of money with them and constantly took my car back to themThe first day I got the car back I complained about it driving sluggishly with some of the same issues that were present before I took it to themA week after I initially received the car the check engine light came on and the gears weren't shiftingThat's always been the main concern I've had! Every time the check engine light came on it caused the car to stop shifting gears correctlyThe manager told me when the check engine light came on it caused the car to go into a "fail safe" mode which would keep it stuck in second gear until the code was clearedHe knew then it was mis-firing but couldn't figure out whyThey knew there was a problem with the service that was performed that's why they kept receiving my car over and over instructing me to keep driving it and kept clearing the codes claiming there was no issue or that they couldn't figure out what the issue wasOn in occasion The manager told me the check engine came on and he experienced the same issues I had been complaining about the whole timeAt that point they kept my car for weeks even taking it to their sister location at dodge country for assistanceThey stated there was something they over looked when they initially fixed the car and paid for that issue requesting I pay for the oil censor and rental daysThat was the second to last time I took my car to them before I leftThe last time I took it was two days after they replaced the oil censor because the light came back on again..! They stated then that it just needed to be flushed and would be good to go so I can travel back to ColoradoThe Chrysler dealership is located in Killeen and I resided in Temple Texas so the mileage increase was inevitable seeing how I had to drive miles away for assistance and find a ride each time I had to leave the car with them or stay there for hours as the looked into the issuesI stayed in Texas for months waiting, taking my car over and over again to the shop for the same problemsThe car barely performed correctly in Texas, so I didn't feel safe traveling all the way back to ColoradoI complained to them about driving the car under the condition it was in and requested a loaner car but they weren't able to provide a loaner car for a while and insured me the car was ok to drive with check engine light on and gears not shifting as long as the light didn't start flashingI had no choice but to put more miles on it until it was fixed because of Day to day responsibilitiesWhen I initially took my car to Chrysler I told them every problem it had and what led up to that, they did a diagnostic on the car and assured me it could be fixed which is why I allowed them to work on it then and continuously work on it Up until the day I left the stateThe issue the new company said was wrong is part of the same issues that has been going on with my Chrysler since I took it to this company in TexasI contacted Chrysler Killeen and requested my records to give to Chrysler in Colorado and they still have not provided those recordsThe manager and receptionist both stated they would email me themI have been waiting every since I made this complaint for those records and still haven't received them! At this point I'm going to seek legal counsel because I have been asking for help and have not received it
Regards,
*** ***

This message is in response to the Revdex.com complaint received from *** ***. After much research into the repair orders over the past year, we found that the customer did bring in the Chrysler for concerns of front suspension issues, however, no concerns were related to the
transmission. The customer has spent a total of $on the Chrysler that has 146K miles. Because the vehicle is - years old, it did have many other issues and concerns relating to the suspension, however, the customer did not relay concerns about the transmission or vibration. The vehicle is currently on it's original transmission. The vehicle is high in age and in mileage and mechanical issues are to be expected

Good morning, It was my understanding that the customers issues with Freedom Jeep Chrysler were resolved.  After receiving this complaint, I called the customer and let her know I received this complaint.  She mentioned that she filed this a couple weeks ago and that she no longer had...

a complaint.   I called our Chrysler representative to make sure there was no new issue that needed attention.  We invite the customer to call or email should they need further assistance.  Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:I did discuss the bill at the dealership and was told it was warranty work. I did receive an automated email that showed a balance due on 11 July and I did respond to that email without receiving any response from the dealership. Sending an automated notice with an amount due for warranty work of anything more than $0 is fraudulent billing. I do accept the dealership of $0 due now. However the dealership needs to take action and responsibility for the improper automated billing. I did attempt to clarify the billing with the dealership but received no response then notified Revdex.com.  Had no Revdex.com notice been filed I'm sure billing notices would have continued. Note attachment. Thank you for your assistance.Where  
Regards,
[redacted]

Thank you for bringing your concerns to our attention.  We hope that you were satisfied with the resolution.  We have agreed to put all money paid to us in the previous repair toward the repair of the sunroof.  We apologize for any inconvenience this caused you.  In regards to...

the parking lot, the next time you come you will notice we had it repaved, sectioned and numbered to give service customers assigned parking spots when they pick up their vehicles.  It is working out great so far!  Please let us know if you need any further assistance.  Our team is ready to assist you! thank you,[redacted]Service Manager

Good afternoon,I received a call today from the Revdex.com stating that we had a complaint in the system.  A representative from Revdex.com emailed me the complaint.  I called the customer to hopefully clear up any confusion.  The customer complained that we billed him $417.79 and that he does not...

owe any money and that we should honor that.  The customer is correct.  He does not owe us any money.  His warranty paid for his repair.  We informed the customer in person, because he was going out of town, that he will not owe anything for the repair and that his extended warranty would pay it in full.   Mr. [redacted] picked up his vehicle without paying for any services since nothing was due.  As soon as we closed his service ticket, an automated email went out from our billing software (MyKarma) showing his receipt for the $417 and it appeared to look like a bill.  Mr. [redacted] did not call the dealership nor email us to clear up any confusion before putting in his complaint.  We apologize for alarming him with the email that appeared he owed us the $417.  We contacted the billing company (MyKarma) we use with his complaint to inquire if they can change their email automation process.  He has no balance at Freedom Jeep Chrysler and his repair was paid in full by his extended warranty company.   Please feel free to call us or email us anytime should there be any confusion or concerns.  Best regards,[redacted]

Good afternoon,This letter is in response to a Revdex.com complaint received June 8,2015 from [redacted].  In an effort to find the best loan approval forthe customer, we sent her application to lenders we felt had the best optionson the preowned Infiniti that was purchased.  We apologize for...

anymisunderstanding in regards to the credit inquiries.  With a signed credit application by the customer, typically, our dealership will pull one creditbureau and then we will send your application to the lenders that we feel will get the customer the best offer.  In doing so, the lenders will pull acredit bureau to make their loan decision.  There was no illegal action in this business transaction. There is a misconception the customer has in regards to credit inquiries when shopping for a vehicle.  We do want topoint out that according to the E[redacted]n website, the inquiries mentioned in the customers complaint should not affect the customers credit score.  Iam attaching a link to their website that states this information:  http://www.e[redacted]n.com/[redacted]/inquiries-for-multiple-loan-application...⇄ is a copy of the text from the E[redacted]n website:Dear E[redacted]n,While looking for a new car the auto dealer shopped the best ratefor a loan, generating seven or eight hard credit inquiries, which have droppedmy score. Can I have these hard inquiries removed?- DRL Dear DRL,Because the law requires that your personal credit report list all organizationsthat have requested it, the inquiries cannot be removed.However, most creditscoring systems allow people to shop for the best rates on car loans withouthaving any significant negative impact on their credit scores. Today, creditscoring systems count all inquiries for auto loans within a given period oftime, usually around 14 days, as a single inquiry.Car dealerships often sendyour application to multiple lenders at the same time in a process called“shotgunning” to find the best loan terms. As a result, lenders compete for theloan and the consumer benefits by getting the best rates and finance termsavailable to them.If the drop in your score was in fact due to the loanapplication with the auto dealer, it should have had the same impact, whetherthere were eight inquiries or just one.It is also important to be aware thatthe impact of inquiries decreases over time, so your credit scores shouldrebound fairly quickly, assuming there are not other issues with your credithistory.Thanks for asking.- The “Ask E[redacted]n” teamEnd of copy from E[redacted]n. In addition, I have added an article from ConsumerFinance.gov here: http://www.consum[redacted]/can-s[redacted]it.html Once again, we would like to extend our apologies for any miscommunication to our customer for the inquiries on the credit bureau.We assure you no harm was intended and we were only trying to secure the best loan approval for the customer.  Thankyou for being a valued customer.

Customer issues have been resolved. Chrysler Corporate agreed to pay for repairs and her out of pocket expense is a $100 deductible.  Extended warranty is covering her heated seat repair with a zero deductible.  Customer is out of manufacturer warranty but still has remaining extended...

warranty as her vehicle is a 2011 model.  She can contact us at anytime with any questions or concerns. thank you,[redacted]