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Address: 630 Dresher Rd, Horsham, Pennsylvania, United States, 19044-2204
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TherapyNotes LLC, *** *** *** Horsham PA *** Response to Revdex.com Compliant #*** From all of us here at TherapyNotes, we apologize for the problems that arose from the service outage from 6/26-6/On 6/we detected a virus on our networkBecause our network was compromised our team made
the decision to rebuild our entire network infrastructure rather than just remove any trace of the virusWhile completing this in under three days took massive effortWe wanted to make sure that when we took the servers live we were not susceptible to a similar attackProtecting patient data was prioritized over how fast we could get everything back onlineTo that end, we are confident that no medical records were stolenThere was no network traffic indicating suspicious downloads and our database (including patient files) is heavily encryptedWe are working hard to improve our processes to provide the reliable service you have come to expectOur Customer Success team is available Monday-Friday 9:am to 7:pm at *** if you have any questions or require additional assistance