Therasse Rentals

This is in regards to the complaint filed against us by [redacted] on August 27, In reviewing the complaint, there seems to be some discrepanciesIn May of 2015, [redacted] came in to see our available one bedroom apartmentsWe showed her our available apartments at [redacted] in [redacted] At this point, we do not know exactly which one she was shown, but we do not, and never have had, model apartmentsWe show the one’s that the tenants will be renting[redacted] signed a lease with [redacted] ***, for [redacted] **, which is an upstairs unit per her request, and paid the security deposit of $with check #***Enclosed is a copy of the signed leaseEach point of the lease requiring an initial is gone over with the signer, and the “no pet” portion on page 6, was addressed at that timeIf she asked then, we would have gone over the pet agreement as wellSoon after, about a week, [redacted] asked about the procedure of “breaking” a lease because she found something elseAt that time, she was informed by Stephanie of our standard practices which are: She can find someone else to take over the lease for the exact amount and time, bringing them to the office to take over lease, otherwise, she will be responsible for the terms of the leaseShe said “never mind, its fine” and we did not hear from her again until July when she requested a pet agreement be sent for a cat and our standard pet agreement (also enclosed) was sent.On July 27th, ***s mother, [redacted] called asking about how her daughter could “get out” of the leaseShe was told by Tammy F [redacted] the same, standard answer, as was told to [redacted] in MayThe reason at this time was because [redacted] claimed she knew nothing of the non-refundable portion of the pet depositI refer to the above paragraph regarding the lease signing.The fall semester rent check# [redacted] arrived on 7/31/with a request to hold it for financial aidEnclosed, is a copy of the reminder letter stating our holding proceduresThe award letter was included but the $fee was notThe filled out but “voided” copy (enclosed) of the pet agreement was also with the rent payment.Sometime in August, [redacted] informed us that her daughter needed out of the lease, this time, because she signed a second lease at [redacted] in [redacted] She was again told of the standard practiceTammy did mention that [redacted] would be responsible for Fall semester and, if a replacement was found for Spring, [redacted] would not owe for SpringApparently, that was interpreted wrong on [redacted] ’s end as if she paid fall, she could get out, which is not what was told her.We posted the key, mochecklist, and parking permit at our office for moweekend on August 22nd, and they were picked up by the ***’s giving them possession of the leased premises.To summarize, [redacted] signed a legal contract, was informed numerous times of the same information as given to any of our tenants about procedures to alter the lease, took possession of the leased premises, and now has also stopped payment on the check for rent paymentWe are not violating any part of our agreement with [redacted] ***, no one at our office told either [redacted] or [redacted] that the apartments were “identical” because they are not, we tell everyone about the differences i.ea stairwell in an upstairs apartment, entrance being through the side and not the front, of the apartments in the [redacted] complexWe were not denying her talking to the owner, [redacted] Therasse, she was simply not available at the immediate time of the calls, and once [redacted] stated she had a lawyer, we stopped all communication as is our standard practice.As you will see, nowhere in the lease is there an early termination fee or cancellation clauseWe offer them to find a replacement as a courtesy, not a requirementWe are sorry there was so much confusion on [redacted] ’s end, but all the office staff (three of us) have the same standard answers for every tenantWe do not deviate for anybody, regardless of their circumstances, that would be considered discrimination; therefore, we will not deviate for her.In regards to the Chamber of Commerce call, Tammy forwarded the contact information to [redacted] who called her back and she discussed the issue with the woman from the Chamber of Commerce stating that a lease was signed, terms were given to resolve her complaint, and we were no longer going to communicate with Mrs [redacted] after she stated she involved a lawyerWe sympathize with the issues of [redacted] and ***, but, again, cannot deviate from standard practices for just one person.Thank You, [redacted] Therasse Rentals

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me September 25, 2015Dears Sirs:I am writing in reagard to my complaint filed, with your office: [redacted] with the Office of Attorney General andID [redacted] with the Revdex.comOn September 20, 2015,received written correspondence from the Therasse Rentalswhich states that they have permitted the termination of the lease that my daughter signed for a rental apartment for the 2015-schoolyearThey also stated that they arc not pursuing any legal action and will keep the security deposit of $I have enclosed the writtencorrespondence from the rental agency indicating there prososal to havethis matter resolved.I am in agreement with their decisionIf there is anything further that I need to do from your ofice, please advise meIf not, I would consider this matter resolved.Thank you for your time and cooperation in this matter.Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.    September 25, 2015Dears Sirs:I am writing in reagard to my complaint filed, with your office: [redacted] with the Office of Attorney General andID [redacted] with the Revdex.com. On September 20, 2015,1 received written correspondence from the Therasse Rentalswhich states that they have permitted the termination of the lease that my daughter signed for a rental apartment for the 2015-2016 schoolyear. They also stated that they arc not pursuing any legal action and will keep the security deposit of $350.00. I have enclosed the writtencorrespondence from the rental agency indicating there prososal to havethis matter resolved.I am in agreement with their decision. If there is anything further that I need to do from your ofice, please advise me. If not, I would consider this matter resolved.Thank you for your time and cooperation in this matter.Sincerely,[redacted]

This is in regards to the complaint filed against us by [redacted] on August 27, 2015. In reviewing the complaint, there seems to be some discrepancies. In May of 2015, [redacted] came in to see our available one bedroom apartments. We showed her our available apartments at [redacted] in...

[redacted]. At this point, we do not know exactly which one she was shown, but we do not, and never have had, model apartments. We show the one’s that the tenants will be renting.[redacted] signed a lease with [redacted], for [redacted], which is an upstairs unit per her request, and paid the security deposit of $350.00 with check #[redacted]. Enclosed is a copy of the signed lease. Each point of the lease requiring an initial is gone over with the signer, and the “no pet” portion on page 6, was addressed at that time. If she asked then, we would have gone over the pet agreement as well. Soon after, about a week, [redacted] asked about the procedure of “breaking” a lease because she found something else. At that time, she was informed by Stephanie of our standard practices which are: She can find someone else to take over the lease for the exact amount and time, bringing them to the office to take over lease, otherwise, she will be responsible for the terms of the lease. She said “never mind, its fine” and we did not hear from her again until July 2013 when she requested a pet agreement be sent for a cat and our standard pet agreement (also enclosed) was sent.On July 27th, [redacted]s mother, [redacted] called asking about how her daughter could “get out” of the lease. She was told by Tammy F[redacted] the same, standard answer, as was told to [redacted] in May. The reason at this time was because [redacted] claimed she knew nothing of the non-refundable portion of the pet deposit. I refer to the above paragraph regarding the lease signing.The fall semester rent check# [redacted] arrived on 7/31/15 with a request to hold it for financial aid. Enclosed, is a copy of the reminder letter stating our holding procedures. The award letter was included but the $50 fee was not. The filled out but “voided” copy (enclosed) of the pet agreement was also with the rent payment.Sometime in August, [redacted] informed us that her daughter needed out of the lease, this time, because she signed a second lease at [redacted] in [redacted]. She was again told of the standard practice. Tammy did mention that [redacted] would be responsible for Fall semester and, if a replacement was found for Spring, [redacted] would not owe for Spring. Apparently, that was interpreted wrong on [redacted]’s end as if she paid fall, she could get out, which is not what was told her.We posted the key, move-in checklist, and parking permit at our office for move-in weekend on August 22nd, and they were picked up by the [redacted]’s giving them possession of the leased premises.To summarize, [redacted] signed a legal contract, was informed numerous times of the same information as given to any of our tenants about procedures to alter the lease, took possession of the leased premises, and now has also stopped payment on the check for rent payment. We are not violating any part of our agreement with [redacted], no one at our office told either [redacted] or [redacted] that the apartments were “identical” because they are not, we tell everyone about the differences i.e. a stairwell in an upstairs apartment, entrance being through the side and not the front, of the apartments in the [redacted] complex. We were not denying her talking to the owner, [redacted] Therasse, she was simply not available at the immediate time of the calls, and once [redacted] stated she had a lawyer, we stopped all communication as is our standard practice.As you will see, nowhere in the lease is there an early termination fee or cancellation clause. We offer them to find a replacement as a courtesy, not a requirement. We are sorry there was so much confusion on [redacted]’s end, but all the office staff (three of us) have the same standard answers for every tenant. We do not deviate for anybody, regardless of their circumstances, that would be considered discrimination; therefore, we will not deviate for her.In regards to the Chamber of Commerce call, Tammy forwarded the contact information to [redacted] who called her back and she discussed the issue with the woman from the Chamber of Commerce stating that a lease was signed, terms were given to resolve her complaint, and we were no longer going to communicate with Mrs. [redacted] after she stated she involved a lawyer. We sympathize with the issues of [redacted] and [redacted], but, again, cannot deviate from standard practices for just one person.Thank You,[redacted] Therasse Rentals

Review: My daughter(20) sought and signed for a rental for the 2015-2016 school year. The agent(Tammy) stated that she could have a pet with a $1,000 deposit which was refundable if the pet did not do any damage. The rent is $2990.00 per semester plus water, sewage and electric. After discussing with my daughter and her reviewing the lease, she saw that it was $500.00 refunded for the pet deposit. When we discussed her current rent and this possible move, it did not seem to be cost efficient to move. I approached Tammy(at the rental office) who said that she could break the contract by subletting or pay one semester rent. She also stated that she would refund all of the pet deposit for my daughter. Tammy also stated that they would put the apartment back on the market to try to get another renter. When we did not find a sublet and they said they did not find a renter, my daughter did pick up the keys and looked at the apartment. She looked at an apartment in April(in the same complex when she gave a $350.00 deposit) that opened into a living room and then back a hallway were the other rooms of the apartment.She did ask if all the apartments were laid out the same of which Tammy did say yes that all were laid out the same. This gave my daughter a feel that the living room would be a straight shot into the room without any turns/hallways for the living room furniture. When she looked at the apartment(which she did request an upstairs apartment), the door opened into a hallway which then branched to the right or left hallway leading to the living and bedrooms, making it difficult or impossible to move the furniture to the living room. (This is approximately $3,000-$3500 for the cost of the furniture)

I went to the rental office on Monday 08/24/15 and stated that my daughter could have a very difficult time to move especially the living room furn through a hallway to turn to yet another before entering the living room. I also explained that my daughter, who is working with the Office with Students with Disabilities should not have made this decision on her own and asked Tammy to honor the proposal of paying a one semester rent and let her out of the lease. This would be $2990.00. We also discussed the pet deposit at which time Tammy stated that she never addressed giving all of the deposit back (we did not give a pet deposit yet, this was only a discussion). Tammy also stated that if she were able to let her out of the lease it would now be $3600.00 but would need to speak to her boss about it and would call me the same day. During this conversation, she seemed more to worry more about her adopting her granddaughter and the problems that she was having with her car.

She did not call the same day but did return a call the following day and stated that her boss said that my daughter had to honor the lease and pay for the entire year. I asked to speak yo her boss and she said that she already spoke to her and Tammy relayed the information from her boss. I explained that Tammy had a lot of discrepancies in each conversation that I have had with her and again would like to speak with her boss to try to have an amicable resolution to this problem. Tammy said that if I let her talk to her boss and I told her all of the problems that I had with her then the boss would be mad and Tammy and the boss would be arguing for the rest of the day. I explained that I feel that she did not portray my concerns adequately and would like to do it myself. Tammy refused to give her boss' number. I told her that I did have my attorney review the lease and she became defensive and said well, if you took the lease to an attorney, then you don't need to talk to my boss and hung the phone up on me.

I called my local chamber of commerce to ask if they could find out the boss' number at Therasse Rentals. My chamber offered to call the rental office to see if she could get a name and number for me for the person in charge of the rental agency. My chamber of commerce called me back and stated that she spoke with Tammy who also refused to give the her boss's name and phone number. My local chamber suggested that I file a claim with the Revdex.com.Desired Settlement: I would like my daughter to be out of this lease and would like a refund of the deposit $350.00. If there would be a fee(nominal to break the lease, I would also be willing to do that)

Business

Response:

This is in regards to the complaint filed against us by [redacted] on August 27, 2015. In reviewing the complaint, there seems to be some discrepancies. In May of 2015, [redacted] came in to see our available one bedroom apartments. We showed her our available apartments at [redacted] in [redacted]. At this point, we do not know exactly which one she was shown, but we do not, and never have had, model apartments. We show the one’s that the tenants will be renting.[redacted] signed a lease with [redacted], for [redacted], which is an upstairs unit per her request, and paid the security deposit of $350.00 with check #[redacted]. Enclosed is a copy of the signed lease. Each point of the lease requiring an initial is gone over with the signer, and the “no pet” portion on page 6, was addressed at that time. If she asked then, we would have gone over the pet agreement as well. Soon after, about a week, [redacted] asked about the procedure of “breaking” a lease because she found something else. At that time, she was informed by Stephanie of our standard practices which are: She can find someone else to take over the lease for the exact amount and time, bringing them to the office to take over lease, otherwise, she will be responsible for the terms of the lease. She said “never mind, its fine” and we did not hear from her again until July 2013 when she requested a pet agreement be sent for a cat and our standard pet agreement (also enclosed) was sent.On July 27th, [redacted]s mother, [redacted] called asking about how her daughter could “get out” of the lease. She was told by Tammy F[redacted] the same, standard answer, as was told to [redacted] in May. The reason at this time was because [redacted] claimed she knew nothing of the non-refundable portion of the pet deposit. I refer to the above paragraph regarding the lease signing.The fall semester rent check# [redacted] arrived on 7/31/15 with a request to hold it for financial aid. Enclosed, is a copy of the reminder letter stating our holding procedures. The award letter was included but the $50 fee was not. The filled out but “voided” copy (enclosed) of the pet agreement was also with the rent payment.Sometime in August, [redacted] informed us that her daughter needed out of the lease, this time, because she signed a second lease at [redacted] in [redacted]. She was again told of the standard practice. Tammy did mention that [redacted] would be responsible for Fall semester and, if a replacement was found for Spring, [redacted] would not owe for Spring. Apparently, that was interpreted wrong on [redacted]’s end as if she paid fall, she could get out, which is not what was told her.We posted the key, move-in checklist, and parking permit at our office for move-in weekend on August 22nd, and they were picked up by the [redacted]’s giving them possession of the leased premises.To summarize, [redacted] signed a legal contract, was informed numerous times of the same information as given to any of our tenants about procedures to alter the lease, took possession of the leased premises, and now has also stopped payment on the check for rent payment. We are not violating any part of our agreement with [redacted], no one at our office told either [redacted] or [redacted] that the apartments were “identical” because they are not, we tell everyone about the differences i.e. a stairwell in an upstairs apartment, entrance being through the side and not the front, of the apartments in the [redacted] complex. We were not denying her talking to the owner, [redacted] Therasse, she was simply not available at the immediate time of the calls, and once [redacted] stated she had a lawyer, we stopped all communication as is our standard practice.As you will see, nowhere in the lease is there an early termination fee or cancellation clause. We offer them to find a replacement as a courtesy, not a requirement. We are sorry there was so much confusion on [redacted]’s end, but all the office staff (three of us) have the same standard answers for every tenant. We do not deviate for anybody, regardless of their circumstances, that would be considered discrimination; therefore, we will not deviate for her.In regards to the Chamber of Commerce call, Tammy forwarded the contact information to [redacted] who called her back and she discussed the issue with the woman from the Chamber of Commerce stating that a lease was signed, terms were given to resolve her complaint, and we were no longer going to communicate with Mrs. [redacted] after she stated she involved a lawyer. We sympathize with the issues of [redacted] and [redacted], but, again, cannot deviate from standard practices for just one person.Thank You,[redacted] Therasse Rentals