Complaint: [redacted] I am rejecting this response because: The business has consistently acted in an unprofessional mannerTheir response is only an extension of refusing to take responsibility for the entire episode The refund should have been by all rights forthcoming with no action at all on my partThat would have been the honest thing to do Yet I had to call over and over at two week periods to request the refundFirst, Brandy (office worker) told me me that the credit card service they use couldn't perform a refundI find that extremely suspicious excuseThey told me on two different dates weeks apart that checks had been mailed either that day or in the previous weekIf those checks had been mailed as they said they were I would have received at least one of themYesterday, over six weeks following the initial service call, the firm sent a technician to hand deliver a check to me Therefore, although I reject this response as disreputable and dishonest, as this was all I ever expected from this business, I now consider the matter closed However, I strongly urge the Revdex.com of Central Oklahoma to lower the rating for this business until such time that they can demonstrate above board honesty and proficiency in positive customer relations, and show they that understand that by refusing to treat their customers with the respect they deserve Norman Heat and Air Conditioning will continue to erode trust not only from their enterprise, but from all related businesses in the vicinity Sincerely, [redacted] ***
We did tell the customer that he would receive a refund for the $trip and diagnostic feeIt has not been six weeks since we told him thatWe talked to him less than a week ago and sent the check out the next dayThat has been less than a week agoNot sure if he hasn't received the check or
notI'm guessing it has not arrived since he filed this complaintWill try to make contact with him today to verify he has not received a check and get him another check if necessaryWe have worked with him every step of the way
Customer service and customer satisfaction are our top prioritiesCustomer reviews and referrals are what drive our businessWe always take care of our customersUnfortunately this complaint comes from a rental tenant on a property we worked onThe service tech made his best efforts to clean up
a water leak to stop further damage to the property and left a note for the tenant on what happenedThe tenant called our office extremely unreasonable and difficultWe made every effort to remedy the situationWe were able to contact the tenant later the same day when she was in a more reasonable stateWe paid for her towels and gave her enough extra to buy a nice dinnerNot every situation can be handled perfectly but we always take care of our customers and stand behind our work
Complaint: [redacted]
I am rejecting this response because: The business has consistently acted in an unprofessional manner. Their response is only an extension of refusing to take responsibility for the entire episode. The refund should have been by all rights forthcoming with no action at all on my part. That would have been the honest thing to do. Yet I had to call over and over at two week periods to request the refund. First, Brandy (office worker) told me me that the credit card service they use couldn't perform a refund. I find that extremely suspicious excuse. They told me on two different dates weeks apart that checks had been mailed either that day or in the previous week. If those checks had been mailed as they said they were I would have received at least one of them. Yesterday, over six weeks following the initial service call, the firm sent a technician to hand deliver a check to me. Therefore, although I reject this response as disreputable and dishonest, as this was all I ever expected from this business, I now consider the matter closed. However, I strongly urge the Revdex.com of Central Oklahoma to lower the rating for this business until such time that they can demonstrate above board honesty and proficiency in positive customer relations, and show they that understand that by refusing to treat their customers with the respect they deserve Norman Heat and Air Conditioning will continue to erode trust not only from their enterprise, but from all related businesses in the vicinity. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted] I am rejecting this response because: The business has consistently acted in an unprofessional mannerTheir response is only an extension of refusing to take responsibility for the entire episode The refund should have been by all rights forthcoming with no action at all on my partThat would have been the honest thing to do Yet I had to call over and over at two week periods to request the refundFirst, Brandy (office worker) told me me that the credit card service they use couldn't perform a refundI find that extremely suspicious excuseThey told me on two different dates weeks apart that checks had been mailed either that day or in the previous weekIf those checks had been mailed as they said they were I would have received at least one of themYesterday, over six weeks following the initial service call, the firm sent a technician to hand deliver a check to me Therefore, although I reject this response as disreputable and dishonest, as this was all I ever expected from this business, I now consider the matter closed However, I strongly urge the Revdex.com of Central Oklahoma to lower the rating for this business until such time that they can demonstrate above board honesty and proficiency in positive customer relations, and show they that understand that by refusing to treat their customers with the respect they deserve Norman Heat and Air Conditioning will continue to erode trust not only from their enterprise, but from all related businesses in the vicinity Sincerely, [redacted] ***
We did tell the customer that he would receive a refund for the $trip and diagnostic feeIt has not been six weeks since we told him thatWe talked to him less than a week ago and sent the check out the next dayThat has been less than a week agoNot sure if he hasn't received the check or
notI'm guessing it has not arrived since he filed this complaintWill try to make contact with him today to verify he has not received a check and get him another check if necessaryWe have worked with him every step of the way
Customer service and customer satisfaction are our top prioritiesCustomer reviews and referrals are what drive our businessWe always take care of our customersUnfortunately this complaint comes from a rental tenant on a property we worked onThe service tech made his best efforts to clean up
a water leak to stop further damage to the property and left a note for the tenant on what happenedThe tenant called our office extremely unreasonable and difficultWe made every effort to remedy the situationWe were able to contact the tenant later the same day when she was in a more reasonable stateWe paid for her towels and gave her enough extra to buy a nice dinnerNot every situation can be handled perfectly but we always take care of our customers and stand behind our work
Complaint: [redacted]
I am rejecting this response because: The business has consistently acted in an unprofessional manner. Their response is only an extension of refusing to take responsibility for the entire episode. The refund should have been by all rights forthcoming with no action at all on my part. That would have been the honest thing to do. Yet I had to call over and over at two week periods to request the refund. First, Brandy (office worker) told me me that the credit card service they use couldn't perform a refund. I find that extremely suspicious excuse. They told me on two different dates weeks apart that checks had been mailed either that day or in the previous week. If those checks had been mailed as they said they were I would have received at least one of them. Yesterday, over six weeks following the initial service call, the firm sent a technician to hand deliver a check to me. Therefore, although I reject this response as disreputable and dishonest, as this was all I ever expected from this business, I now consider the matter closed. However, I strongly urge the Revdex.com of Central Oklahoma to lower the rating for this business until such time that they can demonstrate above board honesty and proficiency in positive customer relations, and show they that understand that by refusing to treat their customers with the respect they deserve Norman Heat and Air Conditioning will continue to erode trust not only from their enterprise, but from all related businesses in the vicinity. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]