Dear [redacted], We were contacted by your office regarding a complaint about a client's reimbursement. [redacted] purchased a 2008 [redacted] from Granite Run Buick GMC on February 1, 2016. The client's concern is that he was not refunded the money he put out to fix the problem that...
Granite Run Buick GMC had created. Prior to any sale of our pre-owned vehicles they go through a check-in and we perform needed maintenance and replace items as they are needed. In the case of **. [redacted]'s [redacted], one of the items that was replaced by the dealer was the serpentine belt. In this email please find the listed of the replacements and services performed. We agree with [redacted] that the aftermarket belt created a loud squealing sound and the fix for that was a [redacted] OEM belt. In our correspondence to [redacted] about this matter we offered to replace the belt at our shop. [redacted] expressed to us that it would be more convenient to replace it at a [redacted] dealer close to him. We did agree to this for his convenience and all we asked was please to provide us with the receipt. We have left several messages for [redacted] to reimburse him for the money he spent and we still in need of bill. We can not process his check with out a bill showing the amount that is needed. Our top goal as always at Granite Run Buick GMC is customer service and we thank your office in helping us with a copy of the bill so we can get this matter closed. Anthony ** M[redacted]Used Car ManagerGranite Run GMC BuickMedia PA 190631056 E Baltimore Pike
From: [redacted]@graniterun.com <[redacted]@graniterun.com>Date: Wed, Dec 23, 2015 at 10:18 AMSubject: ID [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted]@graniterun.com, [redacted]@graniterun.com[redacted], I am writing to update you on the status of this complaint against Granite Run Buick GMC. I was...
the particular sales associate who handled [redacted]'s Lease return and new vehicle purchase. [redacted] contacted me after her lease was returned to [redacted] bank. She stated she received a bill for $190.80, and that she had purchased a [redacted] Protection Plan when she leased the vehicle. When I looked at the lease she did in fact purchase the policy so I spoke with my Business Manager Peter C[redacted] who explained that the Policy was a product provided by the Leasing Company, in this case [redacted], and they would be the point of contact to resolve the bill. I conveyed the information to [redacted] and said that she just needed to contact [redacted] as it was something they provided and they would have a record of the policy associated with her lease. She said she had already spoke to [redacted] and they said she needed to speak with the selling dealer (Granite Run) because we sold her the policy. I again explained that it was a product provided by [redacted] and that there should be no reason they wouldn't have information on the policy and be able to rectify the bill so long as it was related to Excess Wear on the vehicle which is what the policy covered. I said to let me know if she was unable to obtain a resolution and I would help in anyway I could. I never heard anything more from [redacted] until we (the dealership) received the first complaint letter from you. At which time I attempted to contact [redacted] unsuccessfully so I contacted [redacted] myself and the first contact I spoke with informed me that [redacted] did in fact have a [redacted] Protection Plan and that her balance on the account was $0.00. [redacted] also stated that they had already sent [redacted] a notice informing her that the balance on her account was $0.00 Our General Manager Ryan reached out to [redacted] via email to let her know that the bill was resolved and that I had followed up with [redacted] as promised. She never responded. I hope that this information will resolve complaint ID [redacted]. If you have any questions, or need any additional information please contact me. Best Regards, Kristopher W[redacted]Sales & Leasing ConsultantGranite Run Buick GMC1056 E Baltimore PikeMedia, PA 19063###-###-#### Ext **www.graniterun.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the dealership did not contact me several times in reference to this. They never offered to pay for anyting. They hung the phone up on me when I Informed them I was going to contact the Revdex.com. I offered to bring them the belt from the [redacted] dealership that day and drive 1 hr to have them install it and I was told they would not do it.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted], We were contacted by your office regarding a complaint about a client's reimbursement. [redacted] purchased a 2008 [redacted] from Granite Run Buick GMC on February 1, 2016. The client's concern is that he was not refunded the money he put out to fix the problem that...
Granite Run Buick GMC had created. Prior to any sale of our pre-owned vehicles they go through a check-in and we perform needed maintenance and replace items as they are needed. In the case of **. [redacted]'s [redacted], one of the items that was replaced by the dealer was the serpentine belt. In this email please find the listed of the replacements and services performed. We agree with [redacted] that the aftermarket belt created a loud squealing sound and the fix for that was a [redacted] OEM belt. In our correspondence to [redacted] about this matter we offered to replace the belt at our shop. [redacted] expressed to us that it would be more convenient to replace it at a [redacted] dealer close to him. We did agree to this for his convenience and all we asked was please to provide us with the receipt. We have left several messages for [redacted] to reimburse him for the money he spent and we still in need of bill. We can not process his check with out a bill showing the amount that is needed. Our top goal as always at Granite Run Buick GMC is customer service and we thank your office in helping us with a copy of the bill so we can get this matter closed. Anthony ** M[redacted]Used Car ManagerGranite Run GMC BuickMedia PA 190631056 E Baltimore Pike
From: [redacted]@graniterun.com <[redacted]@graniterun.com>Date: Wed, Dec 23, 2015 at 10:18 AMSubject: ID [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted]@graniterun.com, [redacted]@graniterun.com[redacted], I am writing to update you on the status of this complaint against Granite Run Buick GMC. I was...
the particular sales associate who handled [redacted]'s Lease return and new vehicle purchase. [redacted] contacted me after her lease was returned to [redacted] bank. She stated she received a bill for $190.80, and that she had purchased a [redacted] Protection Plan when she leased the vehicle. When I looked at the lease she did in fact purchase the policy so I spoke with my Business Manager Peter C[redacted] who explained that the Policy was a product provided by the Leasing Company, in this case [redacted], and they would be the point of contact to resolve the bill. I conveyed the information to [redacted] and said that she just needed to contact [redacted] as it was something they provided and they would have a record of the policy associated with her lease. She said she had already spoke to [redacted] and they said she needed to speak with the selling dealer (Granite Run) because we sold her the policy. I again explained that it was a product provided by [redacted] and that there should be no reason they wouldn't have information on the policy and be able to rectify the bill so long as it was related to Excess Wear on the vehicle which is what the policy covered. I said to let me know if she was unable to obtain a resolution and I would help in anyway I could. I never heard anything more from [redacted] until we (the dealership) received the first complaint letter from you. At which time I attempted to contact [redacted] unsuccessfully so I contacted [redacted] myself and the first contact I spoke with informed me that [redacted] did in fact have a [redacted] Protection Plan and that her balance on the account was $0.00. [redacted] also stated that they had already sent [redacted] a notice informing her that the balance on her account was $0.00 Our General Manager Ryan reached out to [redacted] via email to let her know that the bill was resolved and that I had followed up with [redacted] as promised. She never responded. I hope that this information will resolve complaint ID [redacted]. If you have any questions, or need any additional information please contact me. Best Regards, Kristopher W[redacted]Sales & Leasing ConsultantGranite Run Buick GMC1056 E Baltimore PikeMedia, PA 19063###-###-#### Ext **www.graniterun.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the dealership did not contact me several times in reference to this. They never offered to pay for anyting. They hung the phone up on me when I Informed them I was going to contact the Revdex.com. I offered to bring them the belt from the [redacted] dealership that day and drive 1 hr to have them install it and I was told they would not do it.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]